Milk Moovement is hiring a Remote Customer Success Manager
\nABOUT THE COMPANY\nMilk Moovement is building a world-class team focused on getting the right milk to the right place at the right time. \n\n\nOur growing herd of employees is driven to provide our clients with the data they need to make critical decisions that impact their operations and ultimately your favourite dairy products. \n\n\nWho is Milk Moovement you might ask? We are a young VC-backed company with humble roots and massive ambitions to disrupt the dairy supply chain. We think differently, act nimbly, and always leave things better than we found them. \n\n\nWe're expanding our team to further our mission. Find us out on Twitter, Instagram, LinkedIn (@milkmoovement), and our home page to learn more or hit โapplyโ below!\n\n\nTHE ROLE\nWeโre seeking a client focused and detail oriented individual to take on the role of Customer Success Manager to oversee several of our key client relationships. The Customer Success Manager plays a critical role as an advocate for Milk Moovementโs clients and serves as their primary contact for their support, training, and data needs. Reporting to the VP, Customer Experience, the ideal candidate will demonstrate a proven ability to define processes and procedures to support our clients using a proactive approach and will be responsible for setting, monitoring, and improving key metrics to ensure a satisfied customer.\n\n\nRESPONSIBILITIES:\nโข You will own the customer relationship post sale and ensure their needs are met during their experience with Milk Moovement \nโข You will become familiar with their feature set and play a role as their strategic advisor to ensure they are getting the most out of their investment in our platform\nโข Work with the Technical Client Onboarding Manager to upscale yourself from the outset of the customer relationship \nโข Own internal and external procedure/support documents: build processes that scale and improve client experience \nโข Flag and follow up on tickets with the product and customer experience teams and align priorities \nโข Foster a relationship of trust to ensure customer retention \nโข Prepare and present to internal and external executive teams \nโข Complete annual training, workshops and feedback sessions with key stakeholders who use the Milk Moovement platform\nโข Bring the Milk Moovment core values to life\n \nWHAT WE ARE LOOKING FOR\nMilk Moovement seeks to have a diverse, inclusive, team-oriented, and curiosity-driven herd. Our team lives up to our core values, and we expect you will be excited to do so as well. You must have prior CS management experience and extensive experience with tools like Intercom, Notion, Excel, Jira, Slack, Gsuite, and Zoom, but experience working in the dairy industry is not required! We will teach you all there is to know about the industry beginning with our Dairy 101 course. It is definitely more complicated than you think and that is why we do what we do! You will likely have been working in a client facing SAAS environment for 2+ years, but we are more interested in the how rather than the how long. Previous experience working in relationship or account management would be a major plus, but it is not required.\n\n\n\n\n\nWHAT WE OFFER\n๐ฎ Competitive salaries - weโre constantly reevaluating market trends to ensure we meet or exceed industry standards.\n๐ฎ Equity - Stock option plan on a standard 4 year vesting schedule with a 1 year cliff.\n๐ฎ Unlimited paid vacation and flex time - unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you.\n๐ฎ Health (mental & physical), dental, & HSA coverage across North America.\n๐ฎ Remote work environment - work from home or from one of our hubs in Halifax and St. Johnโs.\n๐ฎ Flexible hours - night owl or early riser? No problem.\n๐ฎ Tools - need the latest and great software to perform more efficiently? Ask and you shall receive.\n๐ฎ Quarterly culture events - trivia, robot building, hackathons, etc. We like to keep it fresh and exciting.\n\n\nABOUT OUR CULTURE\n๐ฅ Weโll drop everything to ensure our customers feel supported.\n๐ฅ Transparency is ingrained in everything we do.\n๐ฅ Respect is paramount.\n๐ฅ We win and lose as a herd - lessons learned are equally as important as the wins.\n๐ฅ Weโre all in this together - our company wide thirst for knowledge is unquenchable.\n๐ฅ Want to learn a bit more about what makes us moo-nique? Check out our About Us page for company mission, purpose, and values.\n๐ฅ Did we mention we love puns?!\n\n\nHOW TO APPLY \nTo apply, please submit your resume through our Careers page. Don't forget to complete our Get To Know The Candidate form; we love hearing what your favourite dairy products are!\n\n\nWe always conduct remote interviews to ensure accessibility. This role offers flexibility based on your location and work preferences, and we'll collaborate closely with you because we recognize that each individual has unique circumstances.\n\n\nDon't meet every single requirement? Studies have shown that women and individuals from diverse backgrounds may hesitate to apply for positions unless they meet nearly every qualification. At Milk Moovement, we are deeply committed to enhancing our approach to creating a diverse, inclusive, and value driven workplace. If youโre excited about this role but your past experiences donโt align perfectly with our job description, we encourage you to apply anyway. You may well be the right candidate for this role or others!\n\n\nMilk Moovement is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Milk Moovement is committed to providing reasonable accommodations for individuals with disabilities during the application and interview process. If you require an accommodation, please notify your Recruiter. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario
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