G2 is hiring a Remote Customer Success Manager G2 Track
\nAbout G2 - Our People \n\nG2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and thatโs what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). \n\nOur employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.\n\nWe support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits. \n\nAbout G2 - The Company\n\nWhen you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? Youโve come to the right place.\n\nG2 is going through exciting growth! Weโve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!\n\nAbout The Role\n\nG2 is looking for a Customer Success Manager who will be responsible for driving revenue and maintaining positive relationships with our G2 Track accounts. This individual should be a great communicator and have the drive to continue building relationships with vendors and ensure their success and happiness with G2 Track. Read more about G2 Track here.\n\nWho will love this job:\n\n\n* A proud advocate: you represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused.\n\n* A teacher: you help customers navigate the product and inspire confidence. \n\n* A helper: you are engaging, can smooth bumpy roads, and have a knack for building positive relationships.\n\n* A subject matter expert: you can learn the ins-and-outs of G2 Track and are creative in solving problems for our customers.\n\n* A data lover: you enjoy analyzing data and sharing insights with our customers to further drive value and satisfaction.\n\n* A teammate: you contribute ideas to elevate your team and improve processes.\n\n\n\n\nIn this role, you will: \n\n\n* Own and maintain customer relationships to drive the value of G2 Track and ensure customer happiness and engagement\n\n* Understand and anticipate customerโs need and goals; track customer progress on said goals and ensure they are supported\n\n* Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship\n\n* Project manage tasks such as change management, product training, and roll-out strategies\n\n* Serve as a trusted advisor, advocating internally for customer needs and requests to G2 Trackโs internal Support, Product, Engineering, and Sales teams\n\n* Own customer renewal conversations and process\n\n* Research and become an expert in industry trends and information\n\n\n\n\nMinimum Qualifications:\n\nWe realize applying for jobs can feel daunting at times. Even if you donโt check all the boxes in the job description, we encourage you to apply anyway. \n\n\n* At least 3 years of experience of customer facing work experience \n\n* 1+ years of quota carrying sales or hands-on account management experience in the tech industry\n\n* Exceptional written and verbal presentation skills\n\n* Demonstrated ability to handle conflicting priorities\n\n* Experience managing renewal conversations\n\n* The ability to learn quickly and work independently in a fast-paced environment\n\n* Experience working in the software or technology space \n\n* Experience presenting to C-level professionals of companies \n\n* Proven track record of growing revenue from an established customer base\n\n\n\n\nNice to Have\n\n\n* Experience in: Finance, Accounting, Data Analytics, Procurement, or System Administration\n\n* Experience with Salesforce, and Microsoft or Google Suite Products\n\n\n\n\nOur Commitment to Inclusivity and Diversity\n\nAt G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. \n\n--\n\nFor job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Microsoft and Sales jobs that are similar:\n\n
$50,000 — $85,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
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