Demandbase is hiring a
Remote Customer Success Manager
\nIntroduction to Demandbase: \n\nDemandbase is the Smarter GTMโข company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence โ what we call Account Intelligence โ so they can identify, engage, and focus their time and money on the accounts most likely to buy. \n\nAs a company, weโre as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, โBest Workplaces for Millennialsโ and โBest Workplaces for Parentsโ!\n\nWe're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!\n\nAbout the Role:\n\nThe Demandbase Mid-Market Customer Success Manager (CSM) is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live, time to value, and providing B2B digital business expertise. The CSM must be comfortable selling, consulting, and negotiating with Director, C, and VP-level executives and possess a solid foundation and understanding of their business objectives. The CSM will articulate value and demonstrate how Demandbase solutions will enable our customers to achieve these objectives. The CSM will inspire and guide customers toward the adoption of the Demandbase platform.\n\nCritical to success is a passion for urgency and the prompt resolution of customer issues, ensuring customers quickly realize maximum value from Demandbase solutions. The CSM must build strong relationships with clients and become a trusted advisor. The CSM must possess a strong understanding of digital/online marketing and associated technologies including Marketing Automation, Content Management Systems, Analytics, and CRM as well as strong account management and renewal ownership expertise. \n\nThe base compensation range for this role is: $85,000 - $125,000 which does not include the bonus.\n\nWhat youโll be doing:\n\n\nAct as the primary point of contact throughout the customer lifecycle for Mid-Market accounts\n\nDrive adoption of the Demandbase Platform, measured through platform usage\n\nOnboard new customers\n\nAchieve customer goals by providing proactive ABM best practices, strategy and use cases \n\nPropose creative solutions to clientโs executive sponsors such that critical success issues are proactively addressed\n\nIdentify growth opportunities within client base and work with new business teammates to achieve growth goals\n\nCommand credibility with senior marketing executives\n\nPossess a comprehensive understanding of Demandbase products and services\n\nPossess strong presentation, verbal, and written communication skills\n\nBuild and maintain strong relationships with multiple contacts within assigned customer base\n\nProject manage client initiatives โ both internally and externally\n\nResolve customer issues\n\nAdvocate for customers internally at Demandbase\n\nMaintain expertise on industry trends/practices and competitive landscape\n\nDevelop customer stories, case studies and client references\n\nOther duties as assigned\n\n\n\n\nWhat weโre looking for:\n\n\n5+ years relevant work experience in a strategic account management or CSM position\n\nProven sales success in upsell and cross-sell environments\n\nAbility to build and coordinate internal teams and resources\n\nDeep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience\n\nWeb 2.0 savvy\n\nProven experience in managing technical, intangible project implementations\n\nExperience helping customers identify gaps in business process and workflow\n\nProven success aligning successful solutions, as well as gathering and demonstrating ROI data \n\n\n\n\nBenefits:\n\nOur benefits include options for up to 100% paid Medical and Vision premiums for employees, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 11 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.\n\nOur Commitment to Diversity, Equity, and Inclusion at Demandbase\n\nAt Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.\n\nWe recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!\n\nWe acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, Senior, Marketing and Sales jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n