Loopio is hiring a Remote Customer Success Manager Contract
\nLoopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam. \n\n\nLoopio is looking for a relationship-focused, data-oriented individual who wants to join our amazing Customer Success team! In this role, you will manage your own accounts, and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team. Youโll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure?\n\n\nThis contract position will be eligible for the benefits, time off program, and competitive compensation that full-time employees receive. The contract end date is set in May 2025 (~13 months).\n\n\n\n\n\nWhat You'll Be Doing\n* Build meaningful relationships with Loopio's Commercial customers through engaging emails, phone calls, and in-person meetings\n* Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase\n* Partner with customers to develop meaningful plans that feed their long-term goals and adhere to our Customer Journeys \n* Develop creative strategies to increase customer adoption and produce Loopio advocates\n* Collaborate with our Account Management team to drive growth and reduce churn\n* Manage key metrics that feed into team-based goals around adoption, retention, growth, and advocacy\n* Measure and action on adoption data through our Customer Health Score framework\n* Work with the Product Teams to champion customer insights and stories\n* Share Customer Success stories through case studies, blog posts, and internal communication\n* Work with the Support & Services Teams to ensure alignment and provide a cohesive Loopio experience\n\n\n\nWhat You'll Bring to the Team\n* Impeccable written and oral communication skills; youโre talking to our customers, after all!\n* Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients\n* Extremely analytical; you leverage data in all of your decision-making\n* Highly organized; your calendar reminders have calendar reminders\n* Results-oriented; you always have your next goal in mind and a plan to get there\n* At least 1-2 years of Account Management, Customer Success, or similar experience\n* Experience in a SaaS company is a plus\n* Experience writing sales proposals or responding to RFPs is a huge plus\n\n\n\nWhere You'll Work\n* Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We have two Hub Regions, which means that employees live and work within a 300 KM radius of Toronto (within Ontario) or Vancouver (within British Columbia) and work within regular business hours in their timezone.\n* Loopioโs office headquarters are located in Torontoโs vibrant Kensington Market. All Loopers have the option to work from home. Ontario Loopers have the option to work in the Toronto HQ and BC Loopers may work from our co-working office in Gastown Vancouver. It is whatever works best for you!\n* Youโll collaborate with your teams virtually (weโre just a Zoom call away!) and have established core sync hours and focus time during the workday to enable us to work smarter together\n\n\n\nWhy You'll Love Working at Loopio\n* Your manager supports your development by providing ongoing feedback and regular 1-on-1s\n* You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries\n* Youโll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)\n* Youโll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a work-from-home budget to help get your home office all set up!\n* Join us in regular company socials, AMA (Ask-Me-Anything), and quarterly kick-off to celebrate the big wins and milestones as #oneteam!\n* Youโll be joining a culture that has thoughtfully built out opportunities for connections in a remote-first environment.\n* We have Employee Resource Groups, virtual yoga, cooking classes and many more moments for us to have fun and learn together!\n* Youโll be a part of an award-winning workplace and one of Canadaโs fastest-growing companies with ample opportunity to make a big impact here!\n\n\n\n\n\nWe recognize that all too often, potential candidates donโt apply for a position simply because they donโt hit every single criteria included in the job descriptionโparticularly members of underrepresented groups. \n\n\nWhether or not your experience checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), youโre self taught in a new role, or you have skills/experience youโd like to highlight, we want to hear more about what you could bring to the table.\n\n\nLoopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ([email protected]) should you require accommodations at any point during our virtual interview processes. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$52,500 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nToronto Hub
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