Nansen.ai is hiring a Remote Customer Success Manager APAC
\nAbout the Role:\n\nWe are seeking a dynamic and results-driven Growth Customer Success Manager to join our team. In this role, you will be responsible for\n\n\n* Driving the success and retention of our customers while also identifying opportunities for growth and expansion within our customer base.\n\n* Managing and nurturing leads generated through various channels, converting them into opportunities, and ultimately closing deals.\n\n* The ideal candidate is passionate about customer success, sales, proactive in identifying customer needs, and adept at building and nurturing relationships.\n\n\n\n\n \n\nResponsibilities:\n\n\n* Serve as the primary point of contact for a portfolio of customers, building strong relationships and ensuring their ongoing success and satisfaction.\n\n* Develop a deep understanding of each customerโs goals, challenges, and needs, and proactively identify opportunities to drive value and growth.\n\n* Collaborate closely with the wider GTM team to onboard new customers, drive adoption of our products or services, and expand customer accounts.\n\n* Manage and prioritize a pipeline of leads generated through inbound inquiries\n\n* Engage with leads through multiple communication channels, including video calls, email, and social media, to qualify their needs and identify potential opportunities.\n\n* Conduct thorough needs assessments and discovery calls to understand prospectsโ pain points, challenges, and objectives, and effectively articulate how our products or services can address their needs.\n\n* Conduct regular check-ins with customers to assess satisfaction, gather feedback, and address any issues or concerns in a timely manner.\n\n* Act as a trusted advisor to customers, providing guidance, best practices, and recommendations to help them achieve their goals and maximize the value of our products or services.\n\n* Track key account metrics and KPIs, analyze customer data, and generate insights to inform strategic decision-making and drive customer success initiatives.\n\n* Stay up-to-date on industry trends, best practices, and emerging technologies in customer success and continuously leverage this knowledge to improve our processes and practices.\n\n\n\n\nMust-Haves:\n\n\n* Deep knowledge of the wider crypto ecosystem and experience trading crypto\n\n* 2+ years in a customer-facing role, either as a CSM or an AE\n\n* Covering APAC timezones\n\n* Fluent in English\n\n\n\n\nNice-to-Haves:\n\n\n* 2+ years of experience working on a crypto/Web3 team\n\n* Experience in a customer-facing role with investors\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Crypto and Crypto jobs that are similar:\n\n
$90,000 — $150,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSingapore
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