This job post is closed and the position is probably filled. Please do not apply. Work for Lyra Health and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 1 year ago
\nAbout Lyra Health\nLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.\n\n\nAbout the Role\nWeโre looking for a service oriented individual experienced with recruitment and training who is ready to roll their sleeves up to support coaches and streamline a support system to scale with a growing program. This individual will collaborate with the coaching team, connect with coaches across the country, learn more about Lyraโs Mental Health Coaching program, and have an influence on every-day operations in a fast paced environment. \n\n\nThe Coaching Program Associate will assist coaches with onboarding new coaches and providing on-going support up to their first 4-6 months to ensure they feel supported as they care for Lyra clients by responding to questions from Lyra coaches, providing general support with policy questions, and coordinating with care. We are seeking someone who loves solving problems, communicates thoughtfully, thrives in a fast paced environment, and is interested in scaling support systems. This individual is coach-centric and is passionate about finding the best coaches, supporting them throughout their training, and helping invest in their ongoing development as a Mental Health Coach. \n\n\n\nResponsibilities \n* Support coaches with onboarding and general inquiries through ticketing, live training workshops, and 1:1 video calls with a wide range of topics from tech questions to general policy questions \n* Provide operational support for special coach modality trainings\n* Organize and coordinate remote onboarding for all new coaches\n* Assist creating and maintaining coach files\n* Work with the Coaching Program on improving existing workflows and implementing new processes\n* Collaborate with technical teams to identify and quickly communicate bugs to the appropriate teams to improve the coach and client experience.\n* Coordination with Coaching Supervision Team and Clinical Team around operational impacts to the coaches \n\n\n\nExperience \n* Bachelorโs degree or equivalent experience\n* Knowledge of ICF coaching background and experience facilitating a plus\n* 2+ years provider relations and/or management operations experience in a clinic, outpatient practice or inpatient setting\n* Experience and passion for recruiting, onboarding, and continued development training in a remote environment\n* Comfort with using tools and technology to problem solve and in explaining technology to a less tech-savvy audience\n* Experience with Helpcenters, Zendesk, Salesforce, Learning Management Systems (LMS), Asana, and/or Jira a plus\n* Excellent attention to detail\n* Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation.\n* Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust by being patient and clear when communicating with coaches\n* Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based care\n* Ability to innovate and creatively solve problems in a highly collaborative manner\n* Prior experience working in a technology or startup environment a plus\n\n\n\n\n\nWe are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, genetic information or any other category protected by law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Jira, Video and Medical jobs that are similar:\n\n
$80,000 — $140,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.