Richard Fleischman & Associates, Inc. is hiring a Remote Client Services Service Desk Engineer
\nThe Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.\n\n\nResponsibilities\nยทProvide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.\nยทMaintain systems, install new equipment, and make modifications to client infrastructure as requested.\nยทAble to troubleshoot mobile devices (setup, email and security tokens).\nยทAssist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.\nยทEvaluate clientโs operational efficiency of different IT systems and recommend improvements.\nยทManage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.\nยทInteract with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.\nยทManage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.\nยทEffectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.\nยทLeverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.\n \nQualifications\nยทBachelorโs degree in Computer Science, Information Technology, or equivalent level of hands-on experience.\nยท4-7 years of related IT experience in an enterprise or server based environment.\nยทMust have 3+ years of recent systems maintenance and end user technical support experience.\nยทFinancial services industry and MSP experience preferred.\nยทExcellent desktop and server troubleshooting skills.\nยทStrong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite\nยทKnowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).\nยทImpeccable verbal/written communication.\nยทExhibit a high-level of professionalism and sound judgement.\nยทExperience with ConnectWise or similar ticketing system preferred.\n \n\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Microsoft, Mobile and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts
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