Smartsheet is hiring a Remote Business Operations Program Analyst
\nSmartsheet is a tech company with a human story to tell. Weโre here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. Weโre revolutionaries โ so for us changing the way the world works is all in a dayโs work.\n\nAs the Business Operations Program Analyst, you will be a link between executive vision and the delivery in the scaling and lifecycle management of critical business processes. The ideal candidate has experience liaising with business leaders within a growing organization. You have demonstrated operational rigor and continuous delivery of improvements with a strong background in data-driven decision making. \n\nThe Customer Excellence teams include Customer Success, Customer Support, Customer Outcomes Journey, and Professional Services.\n\nYou will report to our Senior Business Operations Program Manager. This is a remote eligible position and you may work remotely from anywhere in Costa Rica where Smartsheet is registered.\n\nYou Will:\n\n\n* Understand key business metrics and align with Customer Success leadership regarding historical trends and measuring current operational performance\n\n* Track and report on applicable portfolio of team operations\n\n* Leverage your change management skills to improve adoption of initiative outcomes \n\n* Understand leadership strategy and manage operation in service to execution \n\n* Participate in business management processes including meeting cadence and content along with leadership communications\n\n* Work with our BI and Analyst teams to identify calls-to-action for CSMs in Gainsight \n\n* Partner to build and manage business and operational metrics to drive increased adoption of our tools \n\n\n\n\nYou Have:\n\n\n* 3+ years of experience developing and running a program that includes changes to process, people and technology\n\n* Experience communicating and presenting to a variety of audiences from individual contributor to executive\n\n* Experience with data analysis, including leveraging cloud data warehouses such as Snowflake\n\n* Experience analyzing complex problems, developing recommended solutions, and managing risk\n\n* Experience writing complex SQL queries to prepare and model data for analysis\n\n* Experience with the Smartsheet Platform and Gainsight\n\n* Experience with data visualization tools like Tableau\n\n* Ability to influence and/or drive consensus among cross-functional teams\n\n* Motivated by an entrepreneurial mindset and comfortable with ambiguity\n\n\n\n\nPerks & Benefits:\n\n\nFully paid Health & Life insurance for full-time employees and family members\n\nMonthly stipend to support your work and productivity\n\n12 days paid Vacation + Flexible Time Away Program\n\n20 weeks fully paid Maternity Leave\n\n12 weeks fully paid Paternity/Adoption Leave\n\nPersonal paid Volunteer Day to support our community\n\nOpportunities for professional growth and development including access to LinkedIn Learning online courses\n\nCompany Funded Perks including a counseling membership and your own personal Smartsheet account\n\nTeleworking options from any registered location in Costa Rica (role specific)\n\n\n\n\nAbout Smartsheet\n\nSmartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.\n\nAt Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. Weโre looking for people who are driven, authentic, supportive, effective, and honest. Youโre encouraged to apply even if your experience doesnโt precisely match our job descriptionโif your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who arenโt afraid to be innovativeโjoin us! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud and Senior jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
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