Wrike Careers Page is hiring a Remote Billing Specialist AR and Collections
What Is Wrike?\n\nWrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.\n\nRole and Responsibilities\n\nMust be ready to support US working hours; 8:30pm IST to 5:30am IST\n\nPerform account receivables collections and cash payment application in NetSuite\n\nMake collection calls to recover overdue invoice payments over the telephone or email and escalate per policy\n\nCommunicate and resolve customer account queries by telephone and email\n\nDocument detailed customer account status notes for record and follow up \n\nInvestigate, substantiate and prepare customer credits and/or bad debt write offs\n\nResearch, review and analyze data related to customer accounts, billing information and purchase contracts\n\nSet up and register customer account with 3rd party payment portals such as Ariba or Coupa\n\nInteract with data team to ensure appropriate reporting of billing and revenue data\n\nRecommend and help implement improvements to data collection and reporting methodologies in the related billing systems\n\nWork with cross functional teams (Sale, Support, Finance and Legal) to resolve billing and ordering issues\n\nReview, validate, and process customer contracts in CPQ/SFDC system.\n\nMake sure the customer subscription is provisioned according to the signed contract and all the contractual obligations are fulfilled\n\nCreate, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.\n\nProvide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams\n\nHelp structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules\n\nValidate or escalate exceptions and customization requests\n\nRespond to customer queries\n\nAssist with customer vendor forms\n\nProvide coverage and support to the other members of the billing team when required\n\nAssist in providing support documentations for financial audits\n\nOther ad-hoc duties as assigned.\n\n\n\n\nNote: This is a contract role which will last 6 months.\n\n\nQualification Requirements\n\nBachelorโs degree in Business, Finance or Accounting\n\n1+ years of relevant experience\n\nFluent oral and written communication skills in English\n\nExcellent customer service and organizational skills, with attention to detail\n\nBe able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams\n\nStrong customer service, Excel and analytical skills\n\nGood understanding of basic legal contract structure and revenue recognition concepts is a plus\n\n\n\n\nTools you will use\n\nNetSuite/Oracle\n\nSalesforce CPQ \n\nMicrosoft Suites (Word & Excel)\n\nWrike Management tool\n\nZenDesk ticketing system\n\n* RingDNA\n\n\n\n\n\nPerks of working at Wrike\n\n\n* 10 days of National and Festival Holidays per year\n\n* 18 days of paid vacation per year\n\n* 14 days of sick leave with a medical certificate per year\n\n* 5 uncertified sick days per year\n\n* Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000\n\n* Personal Accident Insurance: Rs 50,00,000\n\n* Term Life Insurance: Rs 50,00,000\n\n* Up to 26 weeks of paid maternity leave for the first two children\n\n* 4 weeks of paid parental leave\n\n* 2 days off for volunteering with nonprofit charities\n\n* Broadband/Internet Reimbursement: INR 1500 per month\n\n* Night shift allowance\n\nThis position is available remote \n\n\n\nYour recruitment buddy will be Tripti Sachan, Senior Recruiter.\n\n\n \n#LI-TS1\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Senior and Sales jobs that are similar:\n\n
$55,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBengaluru, Karnataka, India
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