Passport is hiring a Remote Account Operations Manager
\nAbout Passport:\n\n\nOur goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.\n\n\nHundreds of the worldโs top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.\n\n\nAbout You and the Role:\nYouโll work directly with the VP of Operations to help build the newly formed Account (Brand) Operations Management team. The function of this team will be to project manage and solve complex problems for our brands that require troubleshooting across departments. Customer satisfaction and retention are the name of the game. \n\n\nThe perfect candidate for this role is a versatile professional who has experience supporting customers, has high pattern recognition, relishes working on diverse cross-functional projects, excels in bringing clarity to ambiguity, and finds joy in finding the missing puzzle piece when faced with a new issue. \n\n\nIf you enjoy being a jack/jill of all trades and want to be at the forefront of shaping a role that evolves with the growth of our company, this is the perfect opportunity for you. \n\n\n\nResponsibilities:\n* Lead and build a high-performing team, fostering a collaborative and innovative work environment\n* Act as a link between solutions engineering, customer support, customer success, operations, finance, and product to solve complex problems for our customers.\n* Be the first point of escalation and main point of contact once a customer issue has been identified\n* Work as an extension of the daily operations team to truly understand how our supply chain operates and where shipment level issues can occur\n* Collaborate with Customer Success Managers on maintaining high NPS scores for our brands\n* Work closely with the Customer Support team to help triage account level issues\n\n\n\nSkills and Characteristics:\n* Problem Solver: You love the thrill of solving a new, never before faced problem\n* High Ownership: Take full responsibility for tasks and outcomes\n* High Pattern Recognition: Recognize trends and patterns from parsing through data and pulling at threads\n* Customer Service & Account Management: You know how to have tough conversations with customers and soothe clients when necessary\n* Good with Stress: Customers arenโt always happy when issues occur, you maintain composure and get shit done in stressful situations \n* Collaborative: Work effectively with a wide variety of brands and internal stakeholders.\n* Super Organized: Utilize and work between tools like Notion project boards, Salesforce, and Zendesk for efficient case management (itโs okay if you havenโt used these specific ones before)\n* Great with Data: Youโre able to tell a story and find the common thread in large chunks of (sometimes messy) data\n\n\n\n\n\nWhat you'll get...\n\n\n- Competitive cash and equity packages\n- Healthcare, dental, and vision\n- 401(K) Match\n- Bi-Annual Remote Work funds\n- 100% remote work environment #LI-Remote\n- Company issued laptop\n- Flexible PTO\n- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip โn paints!\n- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America \n- Learning & Development Fund for upskilling or products to improve your day-to-day work life\n- One-time remote work set-up stipend to make your at-home office dazzle\n- Teammates around the world in 8 different time zones! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Ecommerce and Ecommerce jobs that are similar:\n\n
$30,000 — $50,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.