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๐ค Closed by robot after apply link errored w/ code 404 2 years ago
At Blueprint, we believe that there is a better way to close real estate transactions, and that buying and selling a home should be as seamless as any other transaction or investment. To create a solution, we combine technology, national title and closing expertise, and innovative insurance solutions to remove the stress, cost, and opacity from title and closing. Put more simply: Blueprint's mission is to use technology and transparency to remove cost, complexity, and confusion in real estate transaction. Founded in January 2017, Blueprint Title operates over a broad, multi-state footprint serving real estate professionals and their end customers.\nย \nOur company is made up of passionate, forward-thinking professionals who are excited about being a part of a team that is helping to modernize title and closing processes, and an entire industry! We are looking for new team members who share a passion for modernization, and embody our core values: Collaboration, Empathy, Ownership, Growth, and Innovation. As a member of the Blueprint Title team, you will help us lead the charge in proving that the real estate closing industry is ready for novel technology, lower pricing, and better service.\n\nAs Customer Support Coordinator you will:\nGuide our customers with their questions or problems when using our title services. Customer Excellence Coordinator responsibilities include resolving customer concerns quickly, providing solutions on first contact, and guiding customers through any closing process questions. To be successful in this role, you should be an excellent communicator whoโs able to earn our clientsโ and counterpartyโs trust. You should also be familiar with customer service software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all closing and post-closing procedures.ย \n\nWhat you may work on:\nโขย Handle incoming inquiries over the phone and email in a professional and timely manner\nโขย Act as relief for Transaction Coordinators, as needed for the business\nโขย Assist management in escalations related to transactionsย \nโขย Work closely with Escrow Officers and Transactions Coordinators, when needed, to resolve client and counterparty issues\nโขย Maintain Zendesk ticket and call groups; providing efficiency to our operations departmentย \nโขย De-escalate situations involving dissatisfied customers, offering assistance and support\nโขย Complete additional office duties as assigned based on needs of the business identify customer needs and support customers through the closing process\nโขย Gather customer feedback and share with our Product, Sales, CE, and/or Marketing teams\nโขย Maintain customer accounts and records of customer communications with details of inquiries, complaints, or comments. \nโขย Use Blueprint process and/or title industry knowledge to answer inquiries or forward to the appropriate staff. \n\nWhat we are looking for in you:\nโขย 2 + years Customer Support Specialist or CX role experience\nโขย 1 + years in the title & escrow industry is a plus\nโขย Experience using help desk software and remote support tools\nโขย Ability to work proactively, identify priorities, and respect the urgency of critical itemsย ย \nโขย Ability to respond professionally and calmly under pressure\nโขย Excellent phone etiquette and communication skills\nโขย Patience when handling tough cases\nโขย Eagerness to work with new technologiesย ย \nโขย Excitement aboutย growth in a company, and willingness to adapt to meet business needs\n\n\nWhat you will get from us\nโขย Competitiveย compensation package\nโข Performance-based bonusesย andย stock options\nโข 401k plan with employer matching\nโข Wellness Stipend\nโข Professional Development Stipend\nโข 100% employer paid medical coverage for employees\nโข Dental/Vision coverage and HSA account\nโข Flexible hours and opportunity to work-from-home\nโข Unlimited vacation policies\nโข A variety of growth and development opportunities\nโข Team events, casual dress code\nWe are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, HR, Engineer, Customer Support, Marketing and Medical jobs that are similar:\n\n
$62,500 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.