BitPay is hiring a Remote Senior Customer Success Specialist
\nBitPay is building blockchain payment technology that is transforming how businesses and people send, receive, and store money.ย We are the leading crypto merchant processor globally and are looking for a talented Senior Customer Success Specialist to join us!ย \n\nWe are seeking a highly motivated Senior Customer Success Specialist who will work on a small supportย team with a focus on monitoring and answering technical inquiries from clients. This remote role is responsible for learning a broad spectrum of knowledge of all the BitPay product offerings, and answering Tier-1 and Tier-2 issues. The ideal candidate is a good problem solver, someone who is self-sufficient and good at researching solutions, an effective communicator in both written and spoken English, and someone who enjoys learning new things and working in an open, fast-paced environment.\n\nJob Description:ย \n\n\n* Learn all areas of the BitPay product offering in order to be able to provide intermediate-level support to customers and internal partners\n\n* Ensure customers are provided with prompt, courteous, and accurate service in all areas of their cryptocurrency payment processing, prepaid card, payouts, and wallet needs\n\n* Escalate issues as needed to our product and development teams\n\n* Provide support on escalated issues from other Customer Success Team specialists\n\n* Build and maintain relationships with customers through efficient handling of issues\n\n* Monitor a high-volume support queue and solve support tickets meeting or exceeding the established productivity metrics\n\n* Handle other customer-facing work as assigned, such as processing customer identification documents or authoring support documentation\n\n* Other duties as assigned\n\n\n\n\nRequirements:ย \n\n\n* 5+ years of technical or financial services customer support experience, SaaS environment preferred\n\n* Degree in Information Systems/Business-related field or equivalent work experience\n\n* A passion for delivering an exceptional customer experienceย \n\n* Excellent verbal and written communication skills in English\n\n* Excellent analytical, critical thinking, problem solving, and time management skills\n\n* Familiarity with IT tools and programming languages (Unix-based or equivalent command line experience) and with Zendesk is a plus!ย \n\n* Experience working at crypto or fintech company is highly desirable\n\n* Must enjoy working through complex issues and finding permanent solutions to eliminate future problems\n\n* Willingness to dig in and figure things out\n\n\nย \nWhat We Offer:\n\n\n* Collaborate with a team of intelligent, enthusiastic individuals.\n\n* Thrive in a rapidly expanding crypto company with global reach, where your contributions make a tangible impact.\n\n* Work remote with a generous vacation policy, including the opportunity to take a sabbatical and select your own holidays.\n\n* Access to continuous learning and development opportunities, supported by professional development reimbursement.\n\n* Competitive salary package with comprehensive benefits, including fully covered medical and dental plans. We also offer telemedicine, life insurance, disability insurance, vision coverage, 401k, travel assistance, and more.\n\n* Option to receive payment in cryptocurrency, along with a crypto match program.\n\n* Stock option awards available to all employees.\n\n* Home office allowance, reimbursement for internet/cell expenses, complimentary Amazon Prime and Spotify subscriptions.\n\n\n\n\nย \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crypto, Travel and Senior jobs that are similar:\n\n
$75,000 — $150,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
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