Simple is a successful mobile product that has a user base of over 15 million people and has over 100% year-over-year revenue growth. It helps people improve their nutritional habits through personalized programs, meal tracking, and health insights, which allows them to lead healthier and happier lives. \nNow, we are taking the next big step and working on a new revolutionary AI product that helps each person improve their health in a fun and engaging way.\n \nRight now we are looking for a talented Phone Support Agent, L1 who will join our Customer Support team. \n \nWhat Youโll Do:\n\n\nHandle inbound and outbound calls with professionalism and courtesy.\n\nDraft and send detailed recap emails following client interactions.\n\nProvide high-quality support as a Line 1 Support Specialist, particularly in Billing Support.\n\nManage cancellation and refund processes for customers with poise and empathy.\n\nDemonstrate exceptional communication skills while resolving customer inquiries and concerns.\n\nMaintain a polished and professional demeanor in all customer interactions.\n\nCollaborate effectively with cross-functional teams to address customer needs and inquiries promptly.\n\nUtilize advanced problem-solving skills to resolve complex customer issues efficiently.\n\nUphold company standards and values while delivering top-notch service to customers.\n\nContinuously strive to enhance customer satisfaction and loyalty through outstanding service delivery.\n\n\n\nWhat We Look For:\n\n\nMinimum 5-7 years of distinguished experience in customer service, showcasing a track record of excellence in Call Center operations.\n\nProficiency in English at an exceptional level, demonstrating impeccable verbal and written communication skills.\n\nCapability to adapt to varying work schedules, including night/day shifts on a 2/2 (night) and 5/2 (day) basis.\n\nExtensive background in interfacing with EU/US clientele, ideally within the realms of e-commerce, fintech, or allied sectors.\n\nProven ability to handle high-pressure situations with grace and professionalism, ensuring optimal customer satisfaction.\n\nStrong aptitude for problem-solving and conflict resolution, coupled with a commitment to delivering exemplary service.\n\nAdeptness in navigating diverse customer service platforms and tools, enhancing efficiency and efficacy in support operations.\n\nDemonstrated capacity to thrive in a dynamic, fast-paced environment, while upholding the highest standards of service excellence.\n\nExceptional interpersonal skills, enabling effective collaboration across multifunctional teams and fostering positive customer relations.\n\nDedication to continuous improvement, with a drive to elevate service standards and exceed customer expectations.\n\n\n\nPerks and Benefits:\n\nA mobile product with strong growth. Simple is one of the top performers in American and Australian app stores, and weโre now expanding across Europe\n\nFull-time remote employment. Contract work for any non-sanctioned country.\n\nInternational project. Languages: Russian, English\n\nOpen and democratic team communication\n\nCompetitive salary \n\nA premium SIMPLE subscription\n\n21 days annual leave\n\nBonus System for extraordinary results\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile and Mobile jobs that are similar:\n\n
$50,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nManila, Manila, Philippines
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