INFUSEmedia is hiring a Remote Customer Service Expert
\n\n \n\n\nAre you passionate about marketing? Ready to dive into the world of demand generation? INFUSEmedia is one of the fastest-growing lead generation companies! INFUSED with drive, innovation, and integrity,\nwe craft demand solutions with precision to fuel our clientsโ pipelines, every time. \nWe are always looking for bright, motivated people to join our team. Apply now and tap into INFUSEmediaโs growth!\n\nThe Customer Service Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.\n\nResponsibilities and Duties\n\n\n* Develop and maintain relationships with a select group of named accounts to ensure campaign success\n\n* Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings\n\n* Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome\n\n* Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects\n\n* Create and coordinate account documentation including reports, RFPs, and other recommendations\n\n* Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding\n\n\n\n\nQualifications\n\n\n* Minimum two years of account management and/or customer success/service experience preferred\n\n* Organized, detail-oriented, and able to manage 30+ clients at once\n\n* Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision\n\n* Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues\n\n* Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation\n\n* Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.\n\n* Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success\n\n\n\n\n\n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nMueang Nonthaburi, Nonthaburi, Thailand
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