About Us

With software used by millions of developers and thousands of products worldwide, Tiny creates some of the world's most popular open-source software as part of the Tiugo portfolio of brands.

Tiny builds the software that helps support some of the world’s most innovative start-ups and established enterprises; we create developer tools for the modern world. Scaling up our remote team, we are evolving and growing our team globally as we continue to expand our product offerings and create even better developer experiences.

Your New Role

The Director, Self-Service Growth is responsible for driving the company’s self-service customer acquisition strategy, operational planning and execution across the Tiugo portfolio of brands (focused primarily on CKEditor and TinyMCE). This role will lead the self-service growth function, collaborating side-by-side with product management, engineering, marketing, design and finance to set strategic growth priorities and initiatives, establish and measure key metrics to guide our decision making, optimize the end-to-end self-service customer experience, and drive consistent growth of signups, conversion, and product-led growth inside our self-service customer cohort. 

Reports directly to the VP, Marketing and manages a growth specialist in order to help you realize your goals. 

Key Responsibilities

• Manage the self-service customer acquisition strategy, operational plan and execution to achieve our self-service bookings goals across Tiugo brands. 

• Own the end-to-end self service customer experience, map their current state journey, and through testing and experimentation, constantly optimize this experience to drive business outcomes (free trial signups, paid conversions, onboarding, activation, expansion) 

• Drive continual top-of-funnel traffic to our branded web experiences and own the process and experience of converting traffic to paid users. Work closely with content, paid media and DX teams to drive continued traffic growth. 

• Set strategic priorities: Conduct analyses that establish the strategic priorities for our self-service business and inform GTM plans, product roadmaps and resourcing / budgeting.

• Lead critical cross-functional projects: Work directly with product management, engineering and marketing to set priorities and execute on the most complex and critical cross-functional programs to optimize the self-service channel and exceed business goals

• Build analytical tools: Surface data-based insights through dashboards, automated reporting, and presentations that give both our partners and internal stakeholders real-time information critical to understand the health of our business and where investments and changes to systems and/or processes should be directed.

• Analyze key self-service metrics: Traffic, free trial signups, paid conversions, onboarding, activation, expansion and churn, identify customer behavior patterns to identify trends, areas for improvement, and growth opportunities.

• Champion the voice of the self-service customer, ensuring product features and enhancements are aligned with customer needs and preferences.

• Represent the self service business in cross functional transformational initiatives and enabling the rest of the organization on lessons learned

Skills and Experience

• Bachelor's degree 

• Minimum 10+ years of experience in a similar role 

• Proven experience owning a signup, conversion and bookings target for a self-service/ecommerce business. 

• Experience with designing and implementing product-led growth strategies at a high-growth SaaS or technology company.

• Strong analytical skills with the ability to collect, analyze, and interpret large sets of data to drive actionable insights and recommendations.

• Proficiency in Salesforce CRM  for managing reporting and analytics.

• System & Technology Oversight - Configuration, management and optimization of enterprise systems (in particular Salesforce CRM utilized across our go-to-market, risk, and support teams). Designing & implementing systems to improve self-service, conversions, and end-customer experiences and streamline internal operations.

• Collaboration with product and technology teams to integrate product/platform experiences, data and workflows

• Strong experience with stakeholder management as well as project management 

• Collaborative attitude

• Creative mindset

Why Join Us

Our people are a huge part of what makes this a great place to work! Aside from a great team, some of our benefits include:

• Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)

• Access to a mental health and wellbeing platform with 24/7 dedicated psychological support, and targeted programs to promote wellness

• Physical and mental wellness reimbursement program

• Birthday leave 

• Paid parental leave 

• Fully remote or hybrid work options

This is a remote, work from home position. 

Salary and compensation

Benefits

💰 401(k)

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Paid time off

💰 401k matching

🏔 Company retreats

📚 Learning budget

🧘 Mental wellness budget

About Tiny

With software used by millions of developers, and in thousands of products worldwide, Tiny creates some of the world's most popular open source software. 

We are on a mission to make our complex world Tiny by innovating technologies that democratise access to content. Tiny, the company behind TinyMCE, the world’s most popular rich text editor, wants you to join our global team. Tiny builds the software that helps support some of the world’s most innovative start-ups and established enterprises; we create developer tools for the modern world. 

Big problems are solved with Tiny solutions. 

Your New Role

Tiny is seeking a Senior JavaScript Software Developer to join our Editor Platform development team. In this role you will have the opportunity to influence the way hundreds of millions of people create content on the web. You will be a key member of the team responsible for editor technology used by well-known applications such as Wordpress, Confluence and Blackboard.

As a Software Developer, you will work with a team who develops and maintains our editor technology along with integrations into popular systems and frameworks. You'll work with the latest JavaScript and web technologies ensuring our products work in the latest web applications on modern browsers including mobile devices. As part of the role you will collaborate closely with engineering, UX, QA and product management across the globe to successfully deliver products to market.

Essential Duties and Responsibilities

• Develop a world-leading editing experience for Web and mobile platforms.

• Continuously test your code prior to committing.

• Debug subtle and deep browser inconsistencies.

• Ingenuity, creativity, lateral thinking. Solving unusual problems.

• Customer focus - customer support and managing support cases.

To be successful in this role you need the following

• Experience in JavaScript application design and development.

• Strong proficiency in JavaScript, including modern frameworks like React, Angular, or Vue.js.

• Solid understanding of web markup, including HTML5 and CSS3.

• Deep understanding of solving browser inconsistencies in UI development without resorting to JavaScript frameworks.

• Knowledge of Agile practices, especially Scrum, or have strong opinions of how to develop good software.

• A strong desire to learn new things. Learning is key to everyday life at Tiny.

• Bachelor’s degree in web development or related field, or an equivalent combination of education and experience required.

Bonus Skills

• TypeScript

• Functional Programming

• ARIA

• Mobile Web

• ContentEditable

Why Join Tiny

Our people are a huge part of what makes Tiny a great place to work! Aside from a great team, some of our benefits include:

• Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)

• Access to a mental health and wellbeing platform with 24/7 dedicated psychological support, and targeted programs to promote wellness

• Physical and mental wellness reimbursement program

• Birthday leave 

• Paid parental leave 

• Fully remote or hybrid work options

This is a remote, work from home position and can be worked from anywhere in the APAC region.

Salary and compensation

Benefits

🌎 Distributed team

🏖 Paid time off

📚 Learning budget

🧘 Mental wellness budget

Why Join Tiny

With software used by millions of developers and thousands of products worldwide, Tiny creates some of the world's most popular open-source software. 

Tiny builds the software that helps support some of the world’s most innovative start-ups and established enterprises; we create developer tools for the modern world. Most developers would be familiar with TinyMCE, the flexible open source rich text editor used by companies such as Atlassian, Accelo, Drift, etc. 

Scaling up our remote team, Tiny is evolving and growing our team globally as we continue to expand our product offerings and create even better developer experiences.  

Big problems are solved with Tiny solutions. 

Job Description

As a Senior Product Manager, you will lead the delivery of  topnotch experiences for knowledge workers and developers, building the best cloud experience. In this role, you will be responsible for driving the strategy and development of the subscription and billing systems along with user management and account application.

We are looking for a highly entrepreneurial Product Manager  who values moving quickly. In this role, you will be focused on product strategy and user experience while working closely with Engineering, Design, Marketing, and Operations teams.

Key Responsibilities

• Understand the company’s strategic and competitive position and deliver products aligned with our mission and recognized best in the industry.
• Lead and drive products within broader product goals, strategy, and roadmap.
• Independently identify significant opportunities in an ambiguous area and build consensus around roadmaps and how to evaluate success.
• Lead and motivate a team of engineers and other cross-functional representatives, and maintain team health.
• Manage and groom backlog – make sure we're working on the essential things, decide which tickets make it into the backlog and how to break down different feature iterations.
• Run sprint planning sessions with the team and continuously make decisions on prioritization based on all available inputs, ranging from analytics over qualitative user feedback to best-in-class practices.

Key Experience and Qualifications

As a Senior Product Manager of Tiny Cloud Platform, you hold a lateral leadership position in the team. We're looking for someone who shines when it comes to listening, asking questions, and gathering insights to come to data-based decisions on priorities and next steps.

• University degree in computer science, business, information technology, or other technical disciplines.
• Have between 3-5 years of experience as a Product Manager.
• Experience with e-commerce.
• You have experience with agile development methods and enjoy working with SCRUM (SCRUM qualifications highly regarded).
• You have the technical knowledge needed to work effectively with software engineers, platform engineers, and infrastructure engineers.
• Be able to manage a platform of connected products, understanding and accounting for dependencies and relationships between core and other components.
• Excel at prioritizing — based on qualitative and quantitative data.
• Excellent communication skills to engage with both senior business and IT executives as well as designers and software engineers.
• Be a resourceful self-starter – don't wait for someone to take ownership; ask questions, or approach problems.
• Be able to structure projects, summarize insights, and kick off new feature development processes.

This is a fully remote, work from home position and can be worked from anywhere in EMEA.

Location

Why Join Tiny

With software used by millions of developers, and thousands of products worldwide, Tiny creates some of the world's most popular open source software. 

Tiny builds the software that helps support some of the world’s most innovative start-ups and established enterprises; we create developer tools for the modern world. Most developers would be familiar with TinyMCE, the flexible open source rich text editor used by companies such as Atlassian, Accelo, Drift and more. 

Scaling up our remote team, Tiny is evolving and growing our team globally as we continue to expand our product offerings, and create even better developer experiences.  

Big problems are solved with Tiny solutions. 

Your New Role

Tiny is seeking a talented JavaScript software engineer to join our team. In this role, you will have the opportunity to influence the way hundreds of millions of people create content on the web. You will be a key member of the team responsible for developing and maintaining our online presence, spanning across websites.

The Mid/Senior Software Engineer we are looking for will join a team that brings new ideas to the market via our web assets. The role will require flexibility, creativity, and a willingness to experiment and test out ideas. You will work closely with product development, design and marketing, and have a strong focus on creating maintainable and scalable digital properties.

Key Responsibilities

• Use Typescript and Frameworks (React, Express) to build and maintain new websites and landing pages

• Create and maintain multiple Rest API services in TypeScript (Node.js) to support our frontend web applications

• Write high-performance, scalable code and unit tests

• Collaborate with product, marketing, and support stakeholders to optimise and improve our customer’s digital experience 

• Work with the wider engineering team to support backend services and APIs (REST API, CMS, Payment Gateways, CRM)

• Drive team success through contributions to sprint planning, code reviews, project post-mortems and a commitment to continuous learning

Key Skills and Experience

• A degree in Engineering, Computer Science or a related field or equivalent experience

• Significant experience in modern web technologies, including Typescript, Node.js, Express, and React

• Solid HTML/CSS development experience

• Familiarity with UX/UI concepts and a passion for good user experience

• Solid understanding of how web applications work including security, session management, and best development practices

• Experience working in a fast-paced agile environment. Prior exposure to working in a remote, global team is highly regarded.

What you can expect from this role

We move fast and are always cooking up new things, so no two days are alike, however, you can generally expect to:

• Work with people who are committed to helping you develop skills as a programmer

• Work with senior management who will help you to develop your presentation, communication, teamwork and collaboration skills

• Work with fun, hard-working and competent people who value ideas and creativity

• Create wireframes, and develop these into fully deployed web assets

• Write code to keep our 300,000 monthly web visitors happy, and coming back for more

This is a fully remote role and can be worked from anywhere in EMEA. 

Location

With software used by millions of developers, and thousands of products worldwide, Tiny creates some of the world's most popular open source software. 

Tiny builds the software that helps support some of the world’s most innovative start-ups and established enterprises; we create developer tools for the modern world. Most developers would be familiar with TinyMCE, the flexible open source rich text editor used by companies such as Atlassian, Accelo, Drift and more. 

Scaling up our remote team, Tiny is evolving and growing our team globally as we continue to expand our product offerings, and create even better developer experiences.  

Big problems are solved with Tiny solutions. 

Your New Role

Our people are at the core of what we do.  Tiny is seeking an experienced JavaScript Software Engineer to join our Editor Platform development team. In this role you will have the opportunity to influence the way hundreds of millions of people create content on the web. 

You will work with a team who develops and maintains our editor technology along with integrations into popular systems and frameworks. You'll work with the latest JavaScript and web technologies ensuring our products work in the latest web applications on modern browsers including mobile devices. As part of the role you will collaborate closely with engineering, UX, QA and product management across the world to successfully deliver products to market.

Key Responsibilities

• Develop a world-leading editing experience for Web and mobile platforms.

• Develop test cases and continuously test your code prior to committing.

• Debug subtle and deep browser inconsistencies.

• Ingenuity, creativity, lateral thinking. Solving unusual problems.

• Customer focus - customer support and managing support cases.

Key Experience

• Experience in JavaScript/TypeScript application design and development.

• Deep experience in Web technologies such as HTML5 and CSS, with some knowledge of popular frameworks.

• Deep understanding of solving browser inconsistencies in UI development without resorting to JavaScript frameworks.

• Knowledge of Agile practices, especially Scrum, or have strong opinions of how to develop good software.

• A strong desire to learn new things. Learning is key to everyday life at Tiny.

Bonus Skills

• Functional Programming

• ARIA

• Mobile Web

• ContentEditable

• ReScript

This is a fully remote, work from home position and can be worked from anywhere in EMEA or APAC.

Location