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riverside.fm

Riverside.fm makes it easy for podcasters and media companies to record remote interviews in studio quality. End result? 4k video and WAV audio content.

๐Ÿ“Ž riverside.fm
๐Ÿ—“ Founded in 2019
๐Ÿ‘ฉโ€๐Ÿ’ป 15 employees
๐Ÿงฑ Software & Services
๐Ÿ‡ฎ๐Ÿ‡ฑ Israel
Min. salary
$0k/year
๐Ÿ’ฐ 401k
๐ŸŒŽ Distributed team
โฐ Async
๐Ÿค“ Vision insurance
๐Ÿฆท Dental insurance
๐Ÿš‘ Medical insurance
๐Ÿ– Unlimited vacation
๐Ÿ“† 4 day workweek
๐Ÿ’ฐ 401k matching
๐Ÿ” Company retreats
๐Ÿฌ Coworking budget
๐Ÿ“š Learning budget
๐Ÿ’ช Free gym membership
๐Ÿง˜ Mental wellness budget
๐Ÿ–ฅ Home office budget
๐Ÿฅง Pay in crypto
๐Ÿ’ฐ Profit sharing
๐Ÿ’ฐ Equity compensation
โฌœ๏ธ No whiteboard interview
๐Ÿšซ No politics at work
๐ŸŽ… We hire old (and young)
๐Ÿ’ต Salary
๐ŸŽช Benefits
17 new jobs posted today

๐Ÿ‡บ๐Ÿ‡ธ US
๐Ÿ’ฐ $55k - $85k*

content writing

 

customer support

 

copywriting

riverside.fm

riverside.fm

Apply now

๐Ÿ‘€ 9,002 views

โœ… 24 applied (0%)

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riverside.fm is hiring a
Remote Customer Support Specialist

Customer Support Specialist\n\n\n\nLocation: Remote (PT Time Zone)\n\n\n\nRiverside.fm is the one-stop platform for podcasters and content creators. On riverside.fm, content creators can record in studio-quality remotely, with both audio and video. Since launching, we have experienced rapid growth and need someone who can help us navigate this growth by providing fast and tailored support to all customers.\n\n\n\nOn riverside.fm, we are just as well known for our customer support as we are for the high quality of recordings. \n\n\n\nWeโ€™re looking for someone to join our team as a Customer Support Specialist. This position is for someone creative, passionate about the podcast community and the wider tech scene, customer-focused and willing to work outside strict hours to offer support and advice to clients. You'll be building our help desk and providing direct support to customers. \n\n\n\nThis is an exciting opportunity to get involved with a fast growing startup with huge potential to revolutionise the podcast market and, more widely, the future of content creation. \n\n\n\n**Key Responsibilities**\n\n* Respond in real time to customer queries, ranging from pricing enquiries to technical concerns; \n\n* Write help desk articles; \n\n* Conduct research to form a database of questions and answers accessible to customers; \n\n* Track and consolidate customer feedback, market data and solutions to create a category-defining startup in the content creation market. \n\n\n\n**Required Skills And Experience**\n\n* 1 year in a customer-facing role (desirable)\n\n* You enjoy writing, and doing so quickly and clearly with superior English-language communication skills both oral and written;\n\n* Optimistic and enthusiastic; \n\n* Can empathise with users and quickly grasp the issues theyโ€™re facing;\n\n* Computer proficiency; \n\n* Ability to explain complex topics clearly and concisely;\n\n* Ability to work in a remote team through self-motivation and independent initiative.\n\n \n\Please mention the words **POWER FEBRUARY MORNING** when applying to show you read the job post completely. RMy4yMzguMjA0LjE2Nw==. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Content Writing, Customer Support, Copywriting and Non Tech jobs that are similar:\n\n $55,000 — $85,000/year\n \n\n#Location\n๐Ÿ‡บ๐Ÿ‡ธ US
# How do you apply?\n\nSend an email to [email protected] with a CV and two sentences explaining why you are a good match for the role.
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