Open Startup
Health Insurance Post a job

Get a   email of all new Remote ๐Ÿ”ท Wp Rocket Jobs

Subscribe
×
๐Ÿ‘ฉโ€๐Ÿ’ป Join Remote OK ๐Ÿ‘‹  Log in
General
Remote OK Frontpage ๐Ÿ Remote jobs ๐Ÿ‘ฉโ€๐Ÿ’ป Hire remote workers ๐Ÿšจ Post new job ๐Ÿท Ask for a discount
Top jobs
๐Ÿค“Developer Jobs ๐Ÿค“Engineer Jobs โ˜•๏ธJavaScript Jobs ๐Ÿ‘ตSenior Jobs ๐Ÿ’ผExecutive Jobs ๐Ÿ€Golang Jobs ๐Ÿ‘Backend Jobs ๐Ÿ’ŽRuby Jobs
Companies
๐Ÿšจ Post new job ๐Ÿ“ฆ Buy a job bundle Safetywing Health insurance for teams Safetywing Health insurance for nomads
Feeds
๐Ÿ›  Remote Jobs API ๐Ÿชš RSS feed ๐Ÿช“ JSON feed

Hacker News mode  Hacker News mode

Safe for work mode  Safe for work mode

Other
๐Ÿคฒ  Open Startup ($119k/mo) ๐ŸŸข  Uptime (99.65%) ๐Ÿ“ˆ  Pageviews (1.12M/mo) ๐Ÿ“Š Remote work stats new
๐ŸŒ  Become a digital nomad
๐Ÿ”ฎ  Web3 Jobs new
๐Ÿ‡ต๐Ÿ‡น  Get Portuguese residency new

๐Ÿ‘‰ Hiring for a Remote ๐Ÿ”ท Wp Rocket position?

Post a job
on the ๐Ÿ† #1 Remote Jobs board.

Remote Health by SafetyWing


Global health insurance for freelancers & remote workers

๐Ÿ”ท Wp Rocket Remove this filter
Clear 2 results

WP Media

 This job is getting a high amount of applications right now (17% of viewers clicked Apply)

verified closed
๐ŸŒ Worldwide
 
๐Ÿ’ฐ $55k - $95k*

wordpress

 

html

 

customer support

WP Media

WP Media

๐Ÿ”Ž6,070 views

โœ… 1,045 applied (17%)

This job post is closed and the position is probably filled. Please do not apply.
Do you like troubleshooting WordPress issues and answering technical questions? Do you always like to document yourself precisely before giving advice? Are you able to maintain a friendly and professional communication that invites people to trust you? \n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. ๐Ÿคฉ\n\nWe are looking for a friendly person in love with customer support to **join the Support team** for our website optimization plugin **WP Rocket** ๐Ÿš€\n\nKeep reading for more details! ๐Ÿ“\n# Become Our Next Customer Happiness Teammate!\nWorking on Technical Support at WP Rocket means assisting our customers with their technical issues related to WP Rocket, answering their performance-related questions and handling refunds and other account-related questions.\n\n[WP Rocket](https://wp-rocket.me/) is a premium caching plugin for WordPress used by +1,400,000 websites and +160,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. We love to make our customersโ€™ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.\n\nYou will join our Support team, **we work remotely**, and our support teammates live all around the World\n\nEvery day, you will work closely with the rest of our Customer Support team and with our Developers.\n\n\nSupport for our customers 7 days a week is essential to our joint success. This position will require you to work on week-end (Saturday and Sunday), and having two days off during the week.\nWe can talk more about this during the recruitment process\n\n# What You Will Be Doing:\nIn your everyday job in Technical Support, you should, first of all, enjoy connecting with people! \n\nHere is a list describing the tasks involved in this position (*do you happen to like making lists? So do we!*):\n\n* You will provide **friendly and professional technical support to our customers via email** (we use HelpScout): you will answer questions from both technical and non-technical users, and troubleshoot problems.\n* Your invaluable **feedback to the development and product team** will help improve our customersโ€™ experience.\n* You will **contribute to the plugin documentation** by creating and updating content.\n* You will **report issues on GitHub**\n\n# What Do You Need To Excel at This Job:\n**Being yourself.**\n\nThe WP Rocket team is diverse and composed of people from all over the world. **Respect**, **collaboration**, and **inclusivity** are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nYou will need to be able to **write and communicate in English effectively, respectfully, and professionally**. \n*If you also know French, donโ€™t hesitate to specify it in your application: this is a great plus (not mandatory, though!) since part of our team and many of our customers come from France.*\n\n**Strong previous experience in customer service.**\n\nOne of the key aspects of this job is assisting people with WP Rocket and with website optimization. You are patient and empathic. Questions don't intimidate you, because you love finding answers to even the most bizarre queries!\n\n**Know the basics of web performance**\n\nWe will train you for this, and we will always have your back, donโ€™t worry, but an understanding of web performance is preferred.\n\n**Know WordPress and some coding.**\n\nWordPress has no secrets for you, but you always follow its evolution and love to test new features. You have an excellent understanding of HTML and PHP, and know some JavaScript (*but this is just a bonus point*).\nYou should be comfortable using WordPress hooks.\n\n**Be a proficient troubleshooter**\n\nYou love solving problems and getting to the heart of an issue. Youโ€™re able to communicate the steps you took and summarize the problem to help customers and teammates understand it.\n\n\nDo you want to know three other things we appreciate about our candidates?\n* **Previous freelance or remote job experience.**\nSlack will be your virtual office, where all the life of the company takes place.\n* **The involvement in the WordPress community.**\nWe support our teammates to attend and/or speak at WordCamps, and to volunteer within the community.\n* **Love for cats or Corgis!** ๐Ÿ˜ธ๐Ÿถ What would our working days be without our four-legged friends?\n\n# What You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n![team](https://lh5.googleusercontent.com/mnGfvJu-RQt2Z3cL8WRaxtuuH3Fu1xZc9hLoceC5Toj6Qp4zzoo38BPDc9JgMZi8maEp2sRmGOjHcUc58Jrdup8ECEqCnoOYmpNKzOaNPW3Oyxz94E8AMyixp4ObeWgomOct1jWI)\n\nOur plugin makes sites go at the speed of light in just a few clicks. We love to make our customersโ€™ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.\n\n# Do We Share the Same Values?\n**Mutual respect, collaboration, and inclusivity.**\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life.**\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and *minimum* vacation policy (you should take a minimum of 5 weeks per year: really, we donโ€™t count them!).\n\n![work](https://lh4.googleusercontent.com/-hBh7lWq-NFRhzugW9rip1AlDNN6KkAzpcQOT1nA9E4xmG1jIgI_kHEho1QbfDf8XKhTxA2SSsBJNdmC5ptsOTsQ8gTKj-nNxn_jfZHklTb2gG2buJyeQ3riN5RB0kv5302IAkJL)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n![mexico](https://lh5.googleusercontent.com/4sl8lW5HRUjrEcQRurpmDAdSmNF7ZSiaGwjsdbQuIpXd-EuIVjKal431OQAeG7X8StdS9wB37VvOziakg2vWu9ZZjSq2FurQI0SLO_stz2BnBsGSFhAOEQj0dMjka-QKxTD0_vqp)\n\nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\n\nLet us know why you would like to become our **next Customer Happiness teammate** and why you think you are the person we are looking for.\n\nWe canโ€™t wait to receive your application! ๐ŸŒŸ \n\nBe sure to mention the words **SKATE SWIFT BLOSSOM** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Wordpress, HTML and Customer Support, HTML jobs that are similar:\n\n $55,000 — $95,000/year\n \n\n#Location\n๐ŸŒ Worldwide


See more jobs at WP Media

# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

WP Media


verified closed
๐ŸŒ Worldwide
 
๐Ÿ’ฐ $40k - $70k*

customer support

 

technical support

 

wordpress

 

WP Media

๐Ÿ”Ž3,973 views

โœ… 342 applied (9%)

This job post is closed and the position is probably filled. Please do not apply.
Are you an inspirational, forward-thinking, people-centric, and customer-centric seasoned support leader? Do you excel at transforming vision and strategy into results? Have you led other support organizations to achieve next level of excellence during the growth phase of the business life cycle? Are you pragmatic with an unshakable focus on strategy, execution, and results?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. ๐Ÿคฉ\n\nKeep reading for more details! ๐Ÿ“\n# Become Our New Head of Customer and Technical Support!\nAs the Head of Customer and Technical Support, you will lead the strategy and execution for our customer support and technical support groups to deliver an exceptional customer experience and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\nWP Media is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium caching plugin for WordPress used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our free image optimization service, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! ๐Ÿ˜ฒ\n\nYou will join and lead our remote, global team, covering AMER and EMEA regions. To facilitate this international teamwork, you live or work in a time zone between UTC+2 to UTC-5. We are so curious to know which new country will be added to our distributed team map! ๐ŸŒ\n# What Your Mission Will Be:\nLead and serve our customers and Support people to deliver an exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n# What You Will Be Responsible For:\nHere is a list describing the focal areas you'll be responsible for in this role (*do you happen to like making lists? So do we!*):\n\nYou will lead our global Customer and Technical Support strategy and execution to:\n* Customer-focused\n * Deliver an exceptional customer experience with lower customer effort that makes it easier and faster for them to gain the benefits of our products\n * Embrace a โ€œcustomer centricโ€ view of the end-to-end experience across all support channels and across the full support life cycle\n * Be the Voice of the Customer and advocate for customers\n\n* People Leadership\n * Hire, retain, nurture, coach, and empower customer-centric Support people who excel at serving our customers and achieving our mission and objectives\n * Push decision making down to those closest to the problem and/or customer\n * Actively coach and empower the management team, growing their leadership and management expertise, and coaching them to better serve their people and our customers\n * Champion continuous learning and professional development\n * Create a sense of psychological safety within the department\n * Keep your teams' morale, health, and happiness high\n\n* Operations Leadership\n * Simplify and optimize support operations to effectively, efficiently, and fiscally deliver and scale without significantly increasing headcount\n * Drive quarterly OKRs\n * Ensure operational readiness today, tomorrow, and long into the future\n * Develop the right set of analytics that\n * provide real insights into key aspects of Support operations\n * act as a compass to guide and ensure your department is moving towards our objectives\n * Embrace an "innovation mindset" to experiment with new technologies and ways of working that result in increased operating efficiencies, effectiveness, and team happiness\n * Champion continuous improvement\n\n* Partner with:\n * Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customerโ€™s needs\n * Executive team to share insights and expertise in the formulation of vision, strategy, and OKRs\n\n# What Do You Need To Excel at This Job:\nHere is a short list of the key attributes you'll need to excel in this role:\n\n* You are an exceptional servant leader\n* You empower your people\n* You are a team builder\n* You are an operations architect and optimizer\n* You are a performance and excellence maximizer\n* You get the *right* things done\n* You deliver the *right* results\n* You are fiscally pragmatic\n\n**Seasoned support leader with proven success.**\n\nYou have years of related leadership experience in customer-facing *technical* support in a B2C software or technology product company. You've successfully led cross-functional, globally distributed department of at least 20 people. Over the years of your career, you've amassed breadth and depth in what it takes for a support organization to deliver exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\n**Servant leader.**\n\nYour philosophy of leadership aligns to the servant leader style. You believe your role is to serve our customers and Support people. We value empowered people and teams. As a servant leader, you actively push decision making down to those closest to the problem and/or customer and actively coach people to develop their decision making superpowers.\n\n**People empowerer. Team builder.**\n\nYou know that to create customer happiness, you start with happy, high-performance support people and teams. You are a proven and exceptional people empowerer and team builder. You are an outstanding and effective coach. You serve your people by actively developing and coaching them as well as creating opportunities for each person to continuously learn, improve, and grow. You create a sense of psychological safety for your people. You excel at recruiting and retaining top high performing talent.\n\n**Unshakeable focus on execution, results, and strategy.**\n\nYou possess an unshakeable focus on execution, results, and strategy. Your eyes are focused on the vision of where we are going while your feet are firmly planted in daily to ensure your people are on course and moving towards that vision and the results we must achieve.\nYou are data-driven and masterful at developing the right set of metrics. You know that the right set of metrics is your compass that are a compass, helping everyone to know if we are on track.\n\n**Stellar communication skills.**\n\nYou present complex information to audiences ranging from cross-functional leads to executives and leave them informed and inspired.\n\n**Operations and performance maximizer.**\n\nThrough the years, you've refined your operational approach to maximize performance and excellence. You get the *right* things done and deliver the right results. You leverage OKRs to focus on and achieve those right things and results. You have an eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes).\n\n**Tune and refine, rather than redesign.**\n\nYou are agile, building on top of what exists and is already working well. You tune and refine, adapting for your new company, organizational design, department, and teams. You know that big sweeping changes are disruptive and costly. You opt to take baby steps.\n\n**Champion continuous learning and improvement.**\n\nYou advocate and champion continuous learning and improvement. You see mistakes, bad ratings, and missteps as opportunities to learn, improve, and grow. You encourage everyone around you to embrace these principles as part of your strategy to achieve results and better serve our customers.\n\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n## Do you want to know a few other things we appreciate about our candidates? Donโ€™t worry if you donโ€™t have experience in any of these areas. Weโ€™ll teach you.\n\n* Previous freelance or remote job experience.\nSlack will be your virtual office, where all the life of the company takes place.\n\n* Know web performance.\nYou have experience with web performance optimization. You know how to measure page load speeds. You understand caching. Terms like gzip, preload, minify, and lazyload are not foreign to you. You know the difference between PageSpeed score and page load time. If you donโ€™t know, weโ€™ll teach you.\n\n* Love for cats or Corgis! ๐Ÿ˜ธ๐Ÿถ\nWhat would our working days be without our four-legged friends?\n\n# What Else You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n![](https://lh4.googleusercontent.com/dCw_iuI2e-egWuXv1GN3y0qYTsEfgCSHIpuMNUXu5aO8C7w19nq4_wZXCNo9aAIMYPYiLeIeIHgZUzF9EwZeGFWNKn9WrTUR384r32GZP3TReiR4IRoM-8tiR5Nrido3VNhQRgRy)\n\n# Do We Share the Same Values?\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life**.\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we donโ€™t count them!).\n\n![](https://lh3.googleusercontent.com/nsGMT7X35n4n-ZjLV9p5tX-INQBWGBf-rf-35is9TAbkxCv8OE6rPHK7URgKKtUpo-98hJAOw3oYtvBOynkzQCZWC6lreTw5wNnQVTTyjfMo_VzzgdrpfuMNfJTSgdSsRz1prFq1)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n![](https://lh6.googleusercontent.com/aUiqjtBr5AivuBE59K_ZJWkBcFKwwtuvgK6UgjIV7Lu63LZE47pAtO9fT-xvklUyD6y5ESrvy_CzvsIpjdcXVsdyCV62uFpyOWODX8fw9kDGEVBqzL8nmHkXkU_kJiWkREOlLWEq)\n\nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\n\nLet us know why you would like to become **our Head of Customer and Technical Support** and why you think you are the person we are looking for.\n\nWe canโ€™t wait to receive your application! ๐ŸŒŸ \n\nBe sure to mention the words **SWEAR HAPPY ANCHOR** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Customer Support, Technical Support and Wordpress jobs that are similar:\n\n $40,000 — $70,000/year\n \n\n#Location\n๐ŸŒ Worldwide


See more jobs at WP Media

# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Feedback We do not answer job post support inquiries here. For support about your job posts, reply to the email you received when posting the job. If you'd like to edit or close your job post, you can do this yourself with the link in the email you received when posting the job.

Please do not put job applications in here, they won't get it, click Apply on the job post instead.

Only if you find a bug, or have a feature idea, please write it below:
Thanks for the message! We will get back to you soon.

[Spam check] What is the name of the new COVID variant of late 2021?

Send feedback
186ms