\nWe are looking for Senior Machine Learning Engineers to work with our team to deliver high quality products in the most efficient way.\n\n\nWe build machine learning services and data pipelines to automatically extract insights about competitors from both public and internal data sources. Every day, our services process millions of data points, including news articles, press releases, webpage changes, Slack posts, emails, reviews, CRM opportunities, and user actions. We utilize a broad array of ML techniques, including classification, clustering, recommendation, summarization, prompt engineering, vector search, and retrieval augmented generation.\n\n\n💡Klue + You?\n\n\nQ: Klue who?\nA: We’re Klue and from a technical perspective, Klue’s mission is to descale huge amounts of data to the human level, so people can process it and make use of it. Klue is that trusted intermediary, right now it’s proven for sales enablement, but tomorrow it’s all teams enablement.\n\n\nQ: What level of experience are we looking for?\nA: Right now, we are looking for experienced senior-level Machine Learning Engineers.\n\n\nQ: What are we working on?\nA: Services for collecting, processing and generating timely, relevant intel that is accurately linked to competitors, products, industries, and people.  Our Machine Learning Engineers are primarily focused on the training, evaluation, and deployment of models to label, score, cluster, and generate insights.\n\n\nQ: What technologies do we use?\nA: Python, Transformers, Pytorch, Hugging Face, Spacy, Sklearn, Pinecone, Kubeflow, Vertex AI, BentoML, Aporia, JS, PostgreSQL, Elasticsearch, Redis, GCP, BigQuery, Docker/Kubernetes, Github, GPT.\nWe believe in using whatever tools make sense to get the job done and support our game-changing innovation.\n\n\n\nQ: What skills do you bring?\n* A: You are an expert on the landscape of transformer models and are proficient with popular ML frameworks such as PyTorch, Hugging Face, or Scikit-Learn. \n* You stay up to date on recent advances with LLMs and you demonstrate astute judgment in deciding whether to train a model with a custom architecture or leverage GPT.  \n* You ensure your experiments are reproducible, balancing swift discovery with scientific rigor.  \n* You are proficient in designing, implementing, and deploying RESTful APIs and you have experience with (non)relational and vector databases. \n* You demonstrate good judgment when making architectural decisions and you understand how those decisions fit into the bigger picture.\n\n\n\nQ: How do teams work?\n* Hybrid Work. Our main Canadian hubs are in Vancouver and Toronto, and most of our Product, Design, and Engineering Teams are located in EST and PST. Ideally, this role would be located in Toronto or Vancouver. Your team will be in office at least 2 days per week, if you are within a reasonable commuting distance of the office, we’ll see you there!\n\n\n\nQ: What about total compensation & benefits?\n* Benefits. We currently have extended health benefits starting on your 1st day.\n* Time off. Take what you need. We want the team to prioritize wellness and avoid burnout. Vacation usually falls into 3 categories: recharging, life-event, & keeping a work-life balance. Just ensure the required work gets done and clear it with your team in advance. You need to take at least two weeks off every year. The average Klue team member takes 2-4 weeks of PTO per year.\n\n\n\n\n$140,000 - $175,000 a yearWe gather compensation benchmarking data across the BC & Canadian Tech Industry and use that data to build a range for our current team and future talent. Your exact salary is determined by experience level, skill, capabilities, and internal pay parity.\nIf you feel like this role is a great fit and have questions about comp, get in touch and we’re happy to discuss further. There is always an ongoing conversation around compensation.\n\n⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️\n\n\nLastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.\n\n\nWe’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.\n\n\nAll interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:\n\n\n 🌈 Pay Up For Progress & 50 - 30 Challenge & Klue Blog\n✅✅ Win-Loss Acquisition (2023)\n🅰️ Series A (2020)\n🐅 Series B (2021)\n🏆 Culture, culture, culture! \n🎧 Winning as Women & Competitive Enablement Show\n🔍 Glassdoor\n🐝 About Us\n🐥 Twitter\n📸 Instagram\n☕️ LinkedIn\n🦄 Wellfound (AngelList)  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Swift, Video, Education, Senior, Sales and Engineer jobs that are similar:\n\n $40,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Canada

\nWe are seeking a Care Pro Hiring Associate to own the end-to-end hiring of Care Pros across multiple markets. This role supports a high volume of candidates once they have applied to Honor and helps them navigate accepting their offer all the way through onboarding task completion.  We have ambitious weekly hiring targets that exist to meet the high demand of clients in need of excellent care. This person is responsible for evaluating and building rapport with candidates, effectively and persuasively conveying the benefits of Honor, providing tech support, and ensuring accurate and timely completion of all compliance documentation and onboarding paperwork. The role is also responsible for ensuring Care Pro candidates smoothly navigate a tech-centric, highly self-service, hiring process, where speed to hire and conversion rate are critical.\n\nThis is an individual contributor role who reports into a Care Pro Hiring manager. \n\nResponsibilities: \n\n\n* Call candidates to discuss the Care Pro role and Honor benefits, ensuring they understand the hiring process, and guide them through accepting their offer \n\n* Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate\n\n* Review and make a final pass / fail evaluation on a subset of video interviews \n\n* Conduct phone screens for candidates who are unable to complete the video interview process\n\n* Provide tech support and answer questions about onboarding paperwork and compliance items, ensuring accuracy and timely completion\n\n* Participate in various pilots at any given time that test new ways of doing the work; for example, how we assess skills, how we generate referrals, etc \n\n* Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets\n\n\n\n\nAbout you:\n\nYou are a quick learner, who is flexible, adaptable, and able to autonomously prioritize work in order to meet the “bigger picture” outcome. You are a people person who connects easily and authentically with individuals from all walks of life. Additionally, you have an aptitude for technology and are able to provide seamless tech support that results in a swift resolution for each candidate. You are a critical thinker with excellent judgment and a basic understanding of fair employment practices. Lastly, attention to detail and great communication are essential in this role.\n\nRequirements:\n\n\n* High School Diploma or GED\n\n* 2+ years experience in similar or related role\n\n\n\n\nPreferred Skills\n\nSales, communication, customer service, recruiting, onboarding \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Swift, Video and Non Tech jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Building the Future of Crypto \nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\nWhat makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\nBefore you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.\nBecome a Krakenite and build the future of crypto!\nProof of Work\nThe Team\nBy combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Live Support team plays a strong role in our success and ability to deliver world class support. The Live Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Live Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Live Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists.\nThis is a fully remote role requiring English and either Spanish or French fluency, based in Mexico. You must be willing to work evenings and weekends.\nWe're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! \nImagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time and remotely. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction!\nThe Opportunity\n\n\n\n* \nClient Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care\n\n* \nComprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings\n\n* \nPerformance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives\n\n* \nCrypto Market Expertise: Leverage your crypto market knowledge to tackle intricate challenges within a dynamic environment\n\n* \nOngoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead\n\n\n\nSkills you should HODL\n\n\n\n* \nSecurity and Privacy Focus: Prioritize security and privacy for Kraken and our clients\n\n* \nMission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base\n\n* \nFlexibility: This is a full-time, 100% remote role, with various schedules and weekends required\n\n* \nLanguage Proficiency: Fluent in English and either Spanish or French\n\n* \nCrypto Proficiency: Possess a deep understanding of the digital asset industry and a strong knowledge of cryptocurrencies and trading\n\n* \nClient Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant messaging support to clients\n\n* \nEffective Communication: Excellent communication skills\n\n* \nAdaptability: Ability to thrive in a fast-paced environment\n\n\n\nInterested so far? Here’s how the hiring process will look:\n\n\n\n* Pre-screen assessment - around crypto and client support (to be completed in 72 hours)\n\n* Video screen with our Talent Acquisition team (30 minutes)\n\n* Interview with the team (60 minutes)\n\n* Final interview with team managers/directors (60 minutes)\n\n\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\nAs an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. \nStay in the know\nFollow us on TwitterLearn on the Kraken BlogConnect on LinkedIn\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Crypto, Swift and Video jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Mexico

\n📍Anywhere, UK | 💰 £80,000 - £140,000 base salary per year ➕ plus stock options + Benefits \nAbout us\n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\nAbout our mobile engineering practice\n\nOur mobile engineers have a variety of different backgrounds\n\nThere are 25 iOS engineers at Monzo and we’re looking for one more to join the team. We have several non-graduates; only some of us studied Computer Science; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning new things, we’d love to talk to you.\n\nWe are actively creating an equitable environment for all of our engineers to thrive\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. We provide a sponsorship framework in Engineering for women and people of colour; all of our leaders are trained on privilege awareness and we are creating partnerships with organisations dedicated to supporting underrepresented groups.\n\nWe encourage an open and transparent working environment\n\nYou can get involved in any aspect of the business you are interested in and, following Stripe’s example, all emails in the company are visible in an email archive. We default to transparency and prefer to communicate openly in Slack rather than by email or in DMs. Our blog is an excellent place to learn even more about what we do!\n\nMonzo works in project-based sprints in small, interdisciplinary teams\n\nWe have 200+ engineers out of roughly 2,500 people in total - and we have big ambitions. There are many interesting challenges ahead, and we're happy for people to move between teams or to specialise, whatever you prefer. As an engineer here you'd be able to work directly with anyone across the company, and we run regular knowledge-sharing sessions so you’ll learn heaps about everything from how banks work to effective communication.\nYour day-to-day\n\nWe’re searching for a product-aware Senior iOS engineers with a passion for great UI and UX to join our team. You understand the need for tested, resilient code balanced against the need to move fast and iterate.\n\nYou’ll be working on a product that is a part of day to day life for more than 6 million people already, and your work here will shape the way that people interact with their finances.\n\nThis role is all about collaborating across disciplines to test hypotheses and make a difference to customers. As an iOS engineer at Monzo you'll work in a small, autonomous product squad alongside Android Engineers, Backend Engineers, User Researchers, Product Designers, Product Managers, QA Testers, Data Scientists and Business Analysts.\n\nYour mission will depend on the squad, but currently mobile engineers are working on the core personal banking experience, paid products, lending products, business banking and internal operations. We also have a small squad dedicated to enabling other mobile engineers to move faster.\n\nYou and your team will be responsible for an overall company goal, rather than building a specific feature - you'll have the opportunity to have impact on both what we build, and how we build it.\n\nEvery week we meet as a discipline to discuss tools, techniques, problems we're encountering across the company and work together to improve our codebase and processes.\n\nYou'll report to an engineering manager who will meet with you every 2 weeks 1:1, their mission is to help you develop and grow as an engineer.\nOur iOS app\n\nAt Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for iOS engineers.\n\nOur app is 100% Swift, built using a Model, View, View-Model architecture (MVVM). We use Coordinators to ensure we can re-use screens wherever possible, and avoid tightly coupling one screen to another. We make heavy use of protocols and extensions throughout our app.\n\nOur networking stack is built upon Alamofire, using a generic interface to easily de-serialise objects of a certain type, and we mirror our backend micro-service architecture by building individual services to house our API logic.\n\nWe persist objects using Realm when we need to.\n\nOur testing stack comprises of unit tests for business logic, stubbed API tests for pseudo-integration tests, snapshot tests for UI, and XCUITest for testing user input and sequencing.\n\nWe've published some talks and blog posts about how we work:\n\n\nWorking with backend services on iOS\n\nPushing Protocols to their Limits\n\nThe Release Mindset (how we release our apps)\n\n\n\nYou should apply if\n\nOur open roles are for Senior iOS Engineers at present.\n\n\nYou'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output\n\nYou are excited about and have experience in programming in Swift\n\nYou’ve shipped and iterated on at least one app in the App Store\n\nYou have a product mindset: you care about customer outcomes and you want to make data-informed decisions\n\nYou love turning excellent design into beautiful products\n\nYou’re comfortable working in a team that deals with ambiguity\n\nYou have an understanding of the principles of computer science\n\n\n\nThe interview process\n\nOur interview process consists of a 45 min initial call video interview, a take-home code test followed by a 45 min video call with an engineer to discuss it, and 2 hours of final interviews conducted via video call as well. The final rounds consists:\n\n1h iOS technical\n\nYou'll meet 2 other iOS engineers. Together we'll go over some technical challenges we've faced as a company. We'll ask you to come up with designs to solve these problems, and we'll ask you questions about your experience using Swift in production.\n\n1h Behavioural\n\nYou'll meet 2 Monzonauts to chat about some of the non-technical parts of being a product engineer at Monzo. These include your experience in delivery, team work, coaching/mentoring and persuasion.\n\nAt each stage you'll have an opportunity to ask us questions about what life is like at Monzo. \n\nWe promise not to ask you any brain teasers or trick questions. We might design a solution together on a whiteboard, the same way we often work together, but we won’t make you write code on one.\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected] \n\nOne of our Hiring Managers has written a detailed blog on our process, for extra details, hints and tips please see this blog post.\nWhat's in it for you\n\n💰 £80,000 - £140,000 base salary per year ➕ plus stock options & benefits, we also provide all of our engineers with the latest MacBook Pro (M1 Pro).\n\n✈️ We can help you relocate to the UK \n\n✅ We can sponsor visas but please note we aren't able to support remote working outside of the UK at the moment\n\n📍 This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)\n\n⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team\n\n📚 Learning budget of £1,000 a year for books, training courses and conferences\n\n➕ And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2022 Diversity and Inclusion Report and 2021 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n\n#LI-Remote\n\n#LI-HJ1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Swift, Testing, Video, API, Mobile, Senior, Android, Engineer and Backend jobs that are similar:\n\n $50,000 — $102,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

Building the Future of Crypto \n\n\nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\n\n\nWhat makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\n\n\nBefore you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.\n\n\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.\n\n\nBecome a Krakenite and build the future of crypto!\n\n\nProof of Work\n\n\nThe Team\n\n\nBy combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Live Support team plays a strong role in our success and ability to deliver world class support. The Live Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Live Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Live Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists.\n\n\nThis is a fully remote role requiring English fluency, based in Vietnam. You must be willing to work evenings and weekends.\n\n\nWe're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! \n\n\nImagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time and remotely. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction!\n\n\nThe Opportunity\n\n\n\n\n\n\n* \nClient Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care\n\n* \nComprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings\n\n* \nPerformance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives\n\n* \nCrypto Market Expertise: Leverage your crypto market knowledge to tackle intricate challenges within a dynamic environment\n\n* \nOngoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead.\n\n\n\n\n\nSkills you should HODL\n\n\n\n\n\n\n* \nSecurity and Privacy Focus: Prioritize security and privacy for Kraken and our clients\n\n* \nMission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base\n\n* \nFlexibility: this is a full-time, 100% remote role, with various schedules and weekends required\n\n* \nLanguage Proficiency: Fluent in English and either Spanish or French\n\n* \nCrypto Proficiency: Possess a deep understanding of the digital asset industry and a strong knowledge of cryptocurrencies and trading\n\n* \nClient Support Experience: Minimum of 1 year of experience in providing phone support, email, and or instant messaging support to clients\n\n* \nEffective Communication: Excellent communication skills\n\n* \nAdaptability: Ability to thrive in a fast-paced environment.\n\n\n\n\n\nInterested so far? Here’s how the hiring process will look:\n\n\n\n\n\n\n* Pre-screen assessment - around crypto and client support (to be completed in 72 hours)\n\n* Video screen with our Talent Acquisition team (30 minutes)\n\n* Interview with the team (60 minutes)\n\n* Final interview with team managers/directors (60 minutes)\n\n\n\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\n\n\nAs an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. \n\n\nStay in the know\n\n\nFollow us on Twitter\nLearn on the Kraken Blog\nConnect on LinkedIn\n\n\n\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Vietnam