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๐Ÿ’ผ Support Manager Remove this filter
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Crossover


verified closed 
๐Ÿ’ฐ $70k - $100k*

customer service

 

helpdesk

 

manager

Crossover

Crossover

crossover.com

๐Ÿ”Ž1,806 views

โœ… 49 applied (3%)

This job post is closed and the position is probably filled. Please do not apply.
Product Support Managers are the cream of the crop. They are the most highly skilled, elite support Managers at Crossover. They embody the world-class culture that is the cornerstone of Crossoverโ€™s customer support team.\n\nThese Managers have a passion for solving complex technical issues.\nFor those seeking to join this elite tier of technical managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.\n\nFrom solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer supportโ€™s success. They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the overall experience for our customers.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor degree in Computer Science\n* Pristine spoken and written English\n* 5+ years providing technical support and software engineering\n* Advanced technical acumen in modern software languages\n* Be able to break down complex information for those not well versed in technical terms and processes\n* Expert in the following:\n* Java / JavaScript / CSS / HTML\n* C#\n* .Net\n* Previous experience managing an L1/L2 support team\n* Extensive experience writing playbooks for L1/L2 support teams\n \n\nBe sure to mention the words **STEREO SKIRT BODY** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Customer Service, Manager and Executive, Product Manager jobs that are similar:\n\n $70,000 — $100,000/year\n


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