SmithRx is hiring a Remote Senior Business Systems Analyst
\nWho We Are:\n\nSmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.\n\nWe pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:\n\n\n* Integrity: Always operate with honesty and transparency so we earn the trust of our clients.\n\n* Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.\n\n* Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.\n\n\n\n\nJob Summary:\n\nSalesforce is a cornerstone tool of SmithRx’s business, for both GTM and customer service. As such, the Salesforce team plays a foundational role at SmithRx, with the responsibility of creating, maintaining, and optimizing core business processes throughout the company. \n\nThis Senior Business Systems Analyst will be the “founding BSA” role within the Salesforce team at SmithRx. This team is currently composed of two Salesforce Admins and one Salesforce Specialist, with no dedicated business analyst support. The Senior Business Analyst will play a key strategic and executional role collaborating with almost every team in the organization to improve our tools, products, and processes. They will work closely with the Salesforce Admins and the stakeholder teams that the Salesforce team serves in order to ideate, define, plan, deploy, and optimize key projects. \n\nThe Senior Business Analyst will be primarily focused on Salesforce initially, but may undertake BA duties for other business systems as the team evolves. \n\nWhat you will do:\n\n\n* Requirements Gathering:\n\n\n* Collaborate with stakeholders to understand business objectives and processes.\n\n* Conduct thorough analysis to gather and document detailed business requirements.\n\n\n\n\n\n* Salesforce Expertise:\n\n\n* Serve as a subject matter expert on Salesforce capabilities and best practices.\n\n* Provide recommendations on how to leverage Salesforce to meet business needs.\n\n\n\n\n\n* Solution Design:\n\n\n* Lead and facilitate discussions with relevant subject matter experts to drive effective solutions in Salesforce to address business requirements.\n\n* Collaborate with technical teams and Salesforce Admin & Eng to ensure solutions align with overall architecture and design principles.\n\n\n\n\n\n* Planning and Execution:\n\n\n* Deliver quarterly, monthly and sprint planning. \n\n* Drive execution and status to deliver the plan and measure the impact.\n\n* Communicate planning, execution, impact status and risks. \n\n* Develop and maintain reports and dashboards to provide insights into business performance.\n\n\n\n\n\n* User Training and Support:\n\n\n* Conduct user training sessions to ensure effective utilization of Salesforce features.\n\n* Facilitate ongoing support to end-users and address any issues or concerns.\n\n\n\n\n\n* Data Management:\n\n\n* Call out the requirements needed to support data migration and integration activities within Salesforce.\n\n* Work with the Salesforce Admins to ensure data accuracy, consistency, and integrity within the system for projects on which the BA is contributing.\n\n\n\n\n\n* Collaboration and Communication:\n\n\n* Work closely with cross-functional teams, including Customer Success, Product, Tech, sales, marketing, and IT, to foster collaboration and ensure alignment with business objectives.\n\n* Communicate effectively with stakeholders at all levels, including presenting findings and recommendations to leadership.\n\n\n\n\n\n* Continuous Improvement:\n\n\n* Stay current with Salesforce updates and industry best practices.\n\n* Identify opportunities for process improvement and propose enhancements to existing Salesforce implementations.\n\n\n\n\n\n\n\n\nWhat you will bring to SmithRx:\n\n\n* Bachelor's degree in Business, Information Technology, or a related field.\n\n* Minimum of 6 years of experience as a Product Manager/Business Analyst with focus on Salesforce systems or enterprise CRMs.\n\n* Experience working with product engineering teams to help facilitate business solutions\n\n* Understanding of Salesforce object structure and Salesforce low-code solutions such as Flows and lightning enabled instances\n\n* Salesforce Administrator or Advanced Administrator or Salesforce Service Cloud certification preferred.\n\n* Strong analytical and problem-solving skills.\n\n* Excellent communication and interpersonal skills.\n\n* Ability to work independently and collaboratively in a team environment.\n\n* Familiarity with Agile methodologies.\n\n* Experience with third-party integrations such as Conga, DocuSign, popular call center tools.\n\n\n\n\nWhat SmithRx Offers You: \n\n\n* Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance\n\n* Flexible Spending Benefits \n\n* 401(k) Retirement Savings Program \n\n* Short-term and long-term disability\n\n* Discretionary Paid Time Off \n\n* 12 Paid Holidays\n\n* Wellness Benefits\n\n* Commuter Benefits \n\n* Paid Parental Leave benefits\n\n* Employee Assistance Program (EAP)\n\n* Well-stocked kitchen in office locations\n\n* Professional development and training opportunities\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and Senior jobs that are similar:\n\n
$65,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Motive is hiring a Remote Global Account Manager Enterprise Sales
Global Account Manager, Enterprise Sales\nRemote - United States \n \nAbout the role: \nAs the Global Account Manager of Enterprise Sales at Motive, you are responsible for developing and closing business with some of Motive’s largest accounts. You will own the end-to-end relationship with the parent account, while overseeing all sales into their contractor or franchise network. We are seizing the opportunity created by our strong product positioning and pushing up market. You will lead the charge, selling the value of our products and the business outcomes that can be achieved in partnership with Motive.Our Global Account Manager will primarily focus on a single account that operates using both a company owned fleet and a large network of independent contractors. They will lead a team of account executives selling into the long-tail of the contractor network, while building corporate level relationships and managing the pre and post sale operational complexities of the parent account. Because of the collaborative nature of our Go-to-Market team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced environment with high standards of quality.\n \nWhat you'll do:\n\nLead a world-class team of Account Executives that you’ll partner with on prospecting strategy, account planning, pipeline reviews, achieving revenue targets\n\nIndirectly oversee a cross-functional team of support resources to drive and optimize both pre and post-sale activities. Support teams include Business Operations, Customer Success, Sales Engineering and Marketing, among others.\n\nDevelop champions within the partner both at the corporate level and among independent contractors to ensure that we are set up for success to grow contractual-based business\n\nTrack progress and success of your team against various primary KPIs, coaching and enabling their success across short and long-term goals\n\nCultivate a culture of high-performance and accountability\n\nPartner with our Sales Enablement team ad-hoc and on more formal Account Executive training and coaching programs to ensure consistency and effectiveness across the organization, and more specifically within your team\n\nEnsure use of CRM and other operational tools, processes, and best practices in pipeline planning, forecasting, and sales execution\n\nConstantly study and deepen understanding of market trends to enable consultative insights with the partner\n\nDevelop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business\n\nResolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions\n\n\n\nAbout you:\n\nYou have deep Enterprise sales experience partnering with F500 or F1000 clients\n\n\n\n\n8-10 years of SaaS or industry relevant Enterprise field sales experience required\n\n6+ years of managing a team of cross-functional stakeholders\n\nTelematics, SaaS, and Logistics experience a plus\n\n\n\n\nAbility to lead and motivate others to action, including best-in-class customer skills communication, empathy, and integrity\n\nA people-based mindset, with a passion for coaching and developing sales talent at all levels and a history of developing great sales cultures\n\nYou have an ability to build rapport with C-suite & executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver\n\nAbility to collaborate with internal cross-functional partners across Sales Development, Sales Engineering, Product, Marketing, Customer Success, Legal and Sales Ops\n\nExperience with Salesforce or other CRM and sales technologies and best practices enabling your team to forecast, manage their pipeline and accelerate wins\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Legal, Sales and Non Tech jobs that are similar:\n\n
$55,000 — $127,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Vimeo is hiring a Remote Business Systems Analyst Salesforce
\nWe are looking for a Sr. Salesforce Business Systems Analyst to join our Enterprise Applications team and play a pivotal role in optimizing our Marketing and Sales operations. This individual will partner with business stakeholders to analyze their data and processes. This role will focus on CRM data flows/data quality, identify areas for improvement, gather requirements from various sources, and ultimately turn those requirements into technical specifications. Where needed, we are looking for someone who can create new workflows and build documentation around applications that integrate with Salesforce. The ideal candidate will have a strong understanding of Salesforce, as well as experience in business analysis, project management, and change management.\n\nWhat you’ll do:\n\n\n* Collaborate with business stakeholders to gather requirements, write BRDs and develop Salesforce solutions.\n\n* Analyze business processes to identify bottlenecks, document inefficiencies and requirements, and discover opportunities for optimization.\n\n* Create and document processes, workflows and data diagrams for Salesforce and integrated systems.\n\n* Design, map, and implement Salesforce solutions that are efficient, effective, and user-friendly.\n\n* Lead or participate in projects related to the implementation of new CRM features or enhancements.\n\n* Partner with Salesforce administrators to architect and configure Salesforce to meet specific business needs, ensuring alignment with best practices.\n\n* Manage epics, features, and user stories within Jira, employing Agile methodologies for seamless project execution.\n\n* Perform Unit Tests and conduct User Acceptance Testing (UAT) to ensure solutions meet the business requirements. \n\n* Lead Salesforce projects, ensuring regular and timely updates, on-time and on-budget delivery, and user training on new Salesforce solutions.\n\n* Partner across teams to integrate Salesforce with other systems (such as marketing, customer service, and billing), optimizing those data flow across the organization.\n\n* Stay up-to-date on the latest Salesforce trends and technologies.\n\n\n\n\nSkills and knowledge you should possess:\n\n\n* Bachelor's degree in business, computer science, or a related field.\n\n* 5+ years of experience in business analysis and developing documentation around business requirements.\n\n* 3+ years of experience with Salesforce.\n\n* Strong project and change management skills, alongside an ability to handle competing tasks and shifting priorities.\n\n* Demonstrated ability to quickly learn business workflows and system data flows. \n\n* Experience with Agile development methodologies. \n\n* Excellent communication and interpersonal skills.\n\n\n\n\nTargeted Base Salary Range: $95,400 to $146,500\n\nThe base salary range listed above is for candidates located in the U.S., including the New York City metro area.\n\nAt Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base.\n\nBase salary is just one component of Vimeo’s total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, wellbeing resources, and more.\n\n#LI-MM1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, Marketing and Sales jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Goldsky\n\nAt Goldsky, our vision is simple but powerful: build the data platform for web3.\n\nBlockchains will enable a new era of unique digital experiences and applications. However, today it’s impossible to build high-quality products due to the difficulties of processing on-chain data … and this complexity is only increasing as more chains and smart contracts are deployed. Teams are forced to build data infrastructure in-house in order to build their product, distracting them from their core focus.\n\nGoldsky bridges this gap by automating the creation of end-to-end data pipelines. Our data infrastructure enables hundreds of teams across the industry to build rich, instant, data-driven experiences using on-chain data at blazing fast speeds.\n\nWe’ve raised over $20M from Dragonfly Capital, Felicis Ventures, prominent players in the industry such as 0x Labs, Uniswap Labs, and Protocol Labs, and angel investors including Elad Gil, Plaid founders Zach Perret and William Hockey, and Zhuoxun Yin of Magic Eden.\n\nOur team built complex, scalable infrastructure with companies across tech, crypto, FinTech, and data analytics – and we’re excited to bring this expertise to solving new and unique challenges with crypto data.\n\nWe hope you’re excited to join us and build the infrastructure that unlocks the rest of web3.\n\nAbout the Role\n\nWe launched our first product – Index – last year and are onboarding hundreds of customers to the platform, including Zora, Polymarket, POAP, Arweave, Hashflow, NounsDAO, and others.\n\nIn parallel, we’re launching two new products – Mirror and Fusion – to expand our suite of data tools for customers.\n\nOur pipeline of current and potential customers is full and we need an experienced sales professional to help capitalize on this momentum and keep up with demand. We’re looking for a driven, capable, and thoughtful Account Executive to build relationships, close deals, and scale revenue. You’ll be a key steward of Goldsky’s brand and relationship with new customers, and you’ll be ubiquitous amongst the crypto community.\n\nImportantly, you’ll partner with Hemanth (Growth & Partnerships Lead), Kevin (CEO), Andrew (Marketing Lead), and others across the company to build a world-class go-to-market function. And as we scale, your insights will dictate how our sales team operates at 10 and 100+ people. Over time, you can grow into a leader in sales, operations, or other domains across the company.\n\nResponsibilities:\n\n\n* \nEnd-to-end Ownership: You’ll be a master of the sales process, ensuring we nurture leads from start to finish through robust pipeline management. With your vantage point, nothing will fall through the cracks as we scale and add revenue.\n\n* \nFeed the Machine: You’ll proactively identify, qualify, and close an inbound sales pipeline, while also strategically prospecting leading teams in the ecosystem. You’ll run sales calls, host demos, and nurture potential customers through a robust and flexible process.\n\n* \nBuild the Machine: You’ll build out the core processes for the sales team, implement them into systems and our daily workflow, and fine-tune them over time. We believe in keeping process light – so we’re thoughtful in how we design processes that can make things hum.\n\n* \nEverything in Between: Building a sales function also involves developing playbooks, collateral, training resources, and other materials that enables the sales team to be at their best. You’ll collaborate with the entire team to develop the components that make go-to-market successful.\n\n* \nGo Deep on the Tech: You’ll become a product expert across our entire platform and understand our competitor landscape. You’ll go so deep that you can guide customers through a journey of understanding their pain-points, options, trade-offs, and why Goldsky might — or might not — be the best platform for them.\n\n* \nWork Across Goldsky: We’re a small team and lean on each other to be successful. In addition to working closely Hemanth, Kevin, and Andrew – you’ll work closely with engineering, product, technical support, operations, and others to make Goldsky successful.\n\n\n\n\nWe’re excited to talk with you if:\n\n\n* You have a track record of exceeding sales targets as a quota-carrying Account Executive at a SaaS company. You’ve proven you can run the full sales cycle in a larger, more established team and now want to prove you can do it as the first Account Executive.\n\n* You’re adaptable and have closed sales processes of various length and depth. Over time, you build repeatable, methodical processes to ensure success in any scenario.\n\n* You’re curious, low ego, and always looking to improve. You experiment with strategies, tactics, and tools in order to identify what works, and you adjust to find repeatable success. You’re open to feedback and collaborating with others to get to the best approach.\n\n* You’re hungry and excited to join a high-growth, fast-paced startup where you’ll get your hands dirty on a range of challenges. You’re comfortable in an ambiguous, remote environment without much structure.\n\n* You’re organized, have great attention to detail, and can manage multiple projects at a time – while also keeping several stakeholders up-to-date with good written and verbal communication.\n\n* You enjoy building long-term relationships with teammates and customers.\n\n* You’re open and curious to learn more about this wacky world of crypto :)\n\n\n\n\nBonus points for:\n\n\n* You’ve worked with highly technical products and customers.\n\n* You’re deeply familiar with CRM systems like HubSpot or Salesforce and know how to design, configure, and manage those systems to make you even more productive.\n\n* You’re crypto native, familiar with the broader ecosystem, and understand why Goldsky will unlock new experiences and applications in web3.\n\n\n\n\nBenefits\n\n\n* Competitive salary and equity in Goldsky.\n\n* Fully paid health plans - This includes medical, dental, and vision coverage for you and your family at no cost to you.\n\n* Unlimited vacation - Take time to recharge as you need it. We’re serious.\n\n* Home office setup fund - Expense up to $5,000 for new equipment (e.g. computer, desk, chair) when you first join.\n\n* Wellness stipend - Expense up to $100/mo on whatever helps you stay healthy.\n\n* Connectivity stipend - Expense up to $75/mo on phone or internet.\n\n* Regular self-care days - Every other Friday is a company holiday to decompress. We go hiking, learn to cook, or trade jpegs.\n\n* Paid travel - We’ll cover any costs for work-related conferences and quarterly company offsites all around the globe.\n\n* Nice swag - We have a free internal Shopify store set up!\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Crypto, Travel and Sales jobs that are similar:\n\n
$90,000 — $150,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, Americas
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Go1 United States is hiring a Remote Senior Manager Deal Operations
\nWhy You'll Love This Role:\n\nThe Senior Manager of Deal Operations will help to accelerate deal cycles to close and maximize revenue by partnering with our GTM organization in proposal building, pricing, quote generation, and opportunity management in the effort to structure profitable and compliant transactions. In addition, you will add strategic value by highlighting process inefficiencies and areas in need of enablement or definition and working with multiple departments directly with the field sales team to ensure deals are being supported to the highest standard possible. \n\nYou will partner with the sales, customer success, revenue operations, andce t legal and finaneams on policy and process, balancing customer and Go1 needs. You will be a proactive partner to the Sales organization on key upcoming deals and be the voice of Sales back to the Revenue Operations team on needs and proposed updates to the policy.\n\nHere’s a Taste of What You’ll Be Doing:\n\n\n* Lead scaling the Deal Desk operation in line with the company’s growth in customers, products, and contractual complexity. Develop strategies and processes to manage an increasing volume of transactions efficiently.\n\n* Review proposals/quotes and provide Sales with deal structure and pricing guidance to optimize profitability, meet strategic corporate goals, and accelerate deal closure.\n\n* Ensure that sales proposals adhere to established corporate strategies and legal, billing, and revenue recognition policies and present a solid understanding of product offerings.\n\n* Analyze deal structure, business terms, pricing and impacts on both top and bottom lines working closely with the product marketing / pricing teams.\n\n* Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.\n\n* Provide accurate 90 day rolling forecasts for assigned renewal region through accurate maintenance of renewal opportunities.\n\n* Work closely with Sales, Customer Success, Finance, Pricing and Legal team to streamline the resolution process including notifications and approvals. \n\n* Responsible for creation of replacement contracts and detailed quotes with approvals. \n\n* Provide renewals management with regular status updates and accurate visibility to forecasted attrition, and escalate as needed for support. \n\n* Maintain renewal opportunities and associated data as needed to ensure accuracy. \n\n* Approve/Reject/Escalate proposals based on thorough analysis and business judgement. \n\n* Present large and/or strategic deals to management team for review \n\n* Create process and lead deal team committee to bring together necessary stakeholders to provide commercial / strategic guidance including product and finance. \n\n* Provide consultative guidance to sales reps, as well as other supporting business segments. \n\n* Evaluate current processes and offer recommendations for areas of improvement. \n\n* Identify potential training issues and coordinate with Sales Enablement to develop & communicate said issues to all necessary business functions.\n\n* Ad-hoc projects and analysis (e.g. field testing, in-depth pricing analysis, etc.)\n\n\n\n\nYou will have: \n\n\n* Bachelor’s degree in business/finance or related field. \n\n* 6+ years of deals desk/sales or Sales operations/Revenue Operations/Legal experience in a growth SaaS company with a global customer base. Distribution partner experience is a plus. \n\n* Proficiency in SFDC and CPQ tools. \n\n* Experience in structuring multi-element (subscriptions, services, and products) contracts. \n\n* Experience in data analysis, modeling, and/or financial analysis. \n\n* Expertise in Excel and Salesforce required. \n\n* Strong communication/interpersonal skills; able to build relationships and influence cross-functionally. \n\n* High level of accountability; proven ability to take ownership and solve problems. Dedication to excellent customer service. Self-motivated, able to work independently as well as contribute to a team. \n\n* Can operate in an ever-changing environment and work within tight deadlines.\n\n\n\n\nAt Go1, your base pay is one part of your total compensation package. This role pays between $130,000 and $150,000, and your actual base pay will depend on your skills, qualifications, and experience. This role is also eligible for the employee bonus plan and employee stock options. \n\nJoin our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time. \n\nWhile technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above. \n\n#LI-REMOTE #LI-AR1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, Senior, Marketing, Legal and Sales jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
SmithRx is hiring a Remote Sales Operations Analyst
\nWho We Are:\n\nSmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.\n\nWe pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:\n\n\n* Integrity: Always operate with honesty and transparency so we earn the trust of our clients.\n\n* Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.\n\n* Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.\n\n\n\n\nJob Summary:\n\nOur Revenue team is looking for a Sales Operations Analyst who will play a key role in maintaining our Salesforce CRM, optimizing sales processes, supporting our contract management process, and providing analytics that drive decision-making. Your work will directly impact our sales efficiency and success. The Sales Operations Analyst will work closely with the Sales, Legal, and Revenue teams to drive efficiencies across the business. \n\nThe successful candidate will evidence a passion for optimizing the sales operations function within a large and growing organization.\n\nWhat you will do:\n\n\n* Maintain Salesforce CRM, including workflow, reporting, and data integrity\n\n* Partner with our Sales, Salesforce, and BD teams to improve how we track client, broker, and consultant relationships\n\n* Work with our Salesforce team to streamline the contracting process from opportunity to close and work with our Finance team to ensure ERP interoperability\n\n* Modify and send contracts to clients for signature, input all relevant contractual financial details to Salesforce, ensure all contracts are stored in the proper company folders, and track execution and progress via regular reporting\n\n* Own the integrity of our contracting data within our business systems and interface directly with the Finance team to ensure seamless monthly invoicing\n\n* Optimize sales and operational efficiency through process improvement\n\n* Act as a liaison with other departments to ensure the integrity of master data information in Salesforce\n\n* Ensure opportunities are properly tracked in Salesforce, validating our systems against the signed contract\n\n* Partner with the Sales and Marketing teams to implement business systems that enable more efficient GTM strategies\n\n\n\n\nWhat you will bring to SmithRx:\n\n\n* Bachelor’s degree in Business, Economics, Finance, Mathematics, Data Analytics, or related quantitative field\n\n* 5+ years of experience in Sales Operations or Sales support \n\n* Proficiency in Salesforce CRM and business intelligence tools required\n\n* Prior experience in contract management in sales operations functions is highly desired \n\n* Demonstrated ability to work in collaboration with multiple functional areas\n\n* Excellent problem solving and analytical skills combined with a strong business and technical acumen\n\n* Strong project management, organizational and prioritization skills\n\n* Exceptional written and verbal communication skills\n\n\n\n\nBonus points:\n\n\n* Working knowledge of the following technologies and software: Zapier, Docusign, Loom, Confluence\n\n\n\n\nWhat SmithRx Offers You: \n\n\n* Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance\n\n* Flexible Spending Benefits \n\n* 401(k) Retirement Savings Program \n\n* Short-term and long-term disability\n\n* Discretionary Paid Time Off \n\n* 12 Paid Holidays\n\n* Wellness Benefits\n\n* Commuter Benefits \n\n* Paid Parental Leave benefits\n\n* Employee Assistance Program (EAP)\n\n* Well-stocked kitchen in office locations\n\n* Professional development and training opportunities\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Marketing and Sales jobs that are similar:\n\n
$80,000 — $125,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPlano, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Nearsure is hiring a Remote Senior Salesforce Consultant
\n Salesforce Consultant - Work from Home \n\nWhat is it like to work at Nearsure? \n\nA remote team never felt so close 🌐 Join our LATAM team and stay connected while working remotely. We value our team members and candidates interested in our vacancies. Enjoy fun activities like coffee breaks, tech talks, and games with our developers and management teams during your stay with us. \n\n \n\nWho needs micromanagement? 🍃For us, communication is key, so we focus on working autonomously, with honesty, and respecting diversity. Micromanagement is not part of our corporate values. \n\n \n\nWorklife Balance ⚖️Your well-being is our priority with our People Care team, available from day one to offer support and help with anything from needing someone to talk to, requesting time off or a holiday, or using any of our offered benefits. \n\n \n\nAdditionally, our Accounts Management team ensures a smooth and effective stay with our clients, fostering a harmonious relationship with both the client and the project. \n\nHere you’ll get: \n\n\nUSD 💲 Salary compensation. \n\n100% remote work 🏢 but if you feel like connecting with people you can visit coworking spaces all over LATAM allowing you to expand your professional network. \n\nPaid time off according to your country’s law without affecting your monthly salary to ensure that you have plenty of time to rest and recharge. \n\nYour country’s national holidays 🌴 allow you to celebrate important events and traditions with your loved ones. \n\nSick or medical leave 😷 when needed so that you can take a day off to take care of your health, and have wellbeing without worrying about work. \n\nRefundable annual credit 💸 for you to spend on your favorite perks. \n\nTeambuilding activities 🤜🤛 such as coffee breaks, tech talks, and after-work gatherings with your Nearsure colleagues, to feel close to our community. \n\nA day off during your birthday week 🥳🎂 to enjoy with your family and friends, ensuring that you have a chance to make memories on your special day. \n\n\n\n\nAbout the project: \n\nSenior Salesforce Consultants are sought after for their expertise in implementing solutions on the standard Salesforce platform. Additionally, they possess the ability to customize these solutions to better align with the organization's specific needs. This role can be likened to a hybrid between a developer and a consultant. \n\nYou will be able to: \n\n\nIdentify the needs of your employer/client, translate them into business processes and then into a technical solution in the platform. \n\nPlan and budget the project, according to the client’s specifications. \n\nAlignment between business needs and technical solutions. \n\nResponsible for the quality of the data in Salesforce. \n\nThe core of the business is evidently the setting up and implementation of the Salesforce solution for the customer. \n\nTake part in the training of users. \n\n\n\n\nWhat will help you succeed in this role: \n\n\nBachelor's degree in computer science, Engineering, or a related field. \n\n5+ Years of experience working with Salesforce. \n\n3+ Years of experience working with Sales Cloud. \n\n3+ Years of experience working with Service Cloud. \n\n1+ Years of experience working with Health Cloud. \n\n1+ Years of experience working with Experience Cloud. \n\nAdvanced English Level is required for this role as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. \n\n\n\n\nHere's what you can expect from our hiring process: \n\n\nWe'd love to discuss your experience in an interview with our recruiters. \n\nIf all goes well, we'll arrange a technical interview with our top developers to evaluate your skills. \n\nIf you advance to the next stage, you'll have a chance to meet our client and potentially become a part of our amazing team! \n\n\n\n\nWould you like to work alongside top Latin American talent? \n\nWork remotely from Latin America for US clients with Nearsure, a staff augmentation company that values people and culture. Gain cross-cultural expertise and improve your English skills with daily communication in English. \n\nWe're excited to have you on board and can't wait to learn more about you. \n\nApply now! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Newsela is hiring a Remote Mid Market Customer Success Manager
\nThe role: \n\n\n* As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accounts in the Northeast.\n\n* Reporting to the Manager of Strategic Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals.\n\n* You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. \n\n* You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.\n\n* You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.\n\n\n\n\nWhy you’ll love this role:\n\n\n* You’ll have the opportunity to directly influence how district administrators engage with Newsela.\n\n* You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. \n\n* You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy.\n\n* Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.\n\n\n\n\nWhy you’re a great fit:\n\n\n* You have 3+ years experience managing a portfolio of accounts and have demonstrated the ability to drive revenue through growth, retention, and expansion.\n\n* You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them.\n\n* You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals.\n\n* You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.\n\n* You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.\n\n* Gainsight and Salesforce (SFDC) experience is a plus.\n\nExperience owning renewals as a CSM at an EdTech company is strongly preferred.\n\nThis role is based in EST or CST, working remotely.\n\n\n\n\nCompensation: \nBase salary: $75,000 - $80,000\nOn-target commission: $20,000\nOn-target earnings: $95,000 - $100,000\n\nTotal compensation for this role also includes incentive stock options and benefits. \n\n \nAbout Newsela: \n\nNewsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.\n\nWhy you’ll love working at Newsela:\n\n\nHealth & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.\n\nWork From Home: Almost all of our roles are fully remote - tech stipend included!\n\nSupporting ALL Families: Supplemental programs and time off to take care of your family and yourself.\n\nTime Off: Flexible PTO to recharge, including Sabbatical Leave\n\nInclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.\n\nProfessional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.\n\nMake A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.\n\n\n\nDisclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to [email protected] if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Embedded and Education jobs that are similar:\n\n
$70,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNewark, New Jersey, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Sand Tech Holdings Limited is hiring a Remote Client Success Associate
\nABOUT US\n\nAfrica has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa’s youth and solve the world’s shortage of technology talent. \n\nOur company SAND has 450+ staff members from 48+ countries with plans to acquire several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.\n\nWe have two brands represented in our ecosystem:\n\n\n* With ALX, we are cultivating the fastest-growing pool of technology talent globally, training aspiring professionals in software engineering, cloud computing, data science, and Salesforce across over 60 countries. ALX fosters a vibrant community for top tech talent, igniting transformative careers by connecting top technology talent with extraordinary opportunities for impact.\n\n* Through Sand Technologies, we support enterprises and scale-ups around the world to develop world-class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. Our clients include one of the largest cloud computing providers in the world, as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). \n\n\n\n\nWith varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc., we provide unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.\n\nWe do hard things!\n\n \n\nABOUT THE CUSTOMER EXPERIENCE TEAM\n\nOur client success function is at the heart of our commitment, maintaining long-term relationships that drive mutual success. This position offers a unique chance to serve as a trusted and service-critical resource to our clients and contribute to their success journey.\n\n \n\nABOUT THE ROLE\n\nAt Sand Technologies, our commitment to maintaining long-term, mutually beneficial relationships with our B2B clients is central to our mission. As a Client Success Associate, you will act as a pivotal, service-critical resource for our clients, guiding them on their success journey. This role offers a unique opportunity to cultivate strong relationships and contribute significantly to client satisfaction and retention.\n\n \n\nKEY RESPONSIBILITIES\n\n\n* Client Relationship Management: Build and maintain robust relationships with clients at various levels, understanding their unique needs and objectives to facilitate informed decision-making.\n\n* Communication Excellence: Regularly update clients on learner progress, program effectiveness, and satisfaction levels, ensuring transparent and effective communication channels.\n\n* Risk Mitigation: Proactively identify potential issues and address them promptly, keeping clients informed and preventing escalation.\n\n* Support with Empathy: Efficiently manage client inquiries and resolve issues swiftly, aiming to exceed client expectations.\n\n* Seamless Onboarding: Facilitate smooth transitions for new client cohorts, collaborating across departments to set clear expectations and provide comprehensive support.\n\n* Cross-Functional Collaboration: Work closely with sales, delivery, and finance teams to create a cohesive ecosystem that enhances client success.\n\n* Customer-Centric Culture: Foster a team environment that prioritizes empathy, responsiveness, and excellence in customer service.\n\n* Alignment with Client Goals: Ensure that delivery teams' efforts are in direct alignment with client OKRs, enhancing ROI.\n\n* Process Improvement: Maintain a comprehensive understanding of the client support process, identify improvement areas, and streamline operations.\n\n* Client Satisfaction Monitoring: Keep track of client health and satisfaction metrics, developing strategies to increase loyalty and reduce churn. This will include dashboarding and reporting metrics and charts that show in detail what is happening on the ground. \n\n\n\n\n \n\nADDITIONAL RESPONSIBILITIES:\n\n\n* Data-Driven Reporting: Guarantee the accuracy and completeness of reports related to training outcomes.\n\n* Feedback Analysis: Utilize NPS and other feedback mechanisms to derive insights for continuous improvement.\n\n* Sales Collaboration: Work closely with the sales team to ensure a seamless onboarding experience and support future renewals.\n\n* Performance Reviews: Lead weekly meetings to discuss learner performance and make necessary adjustments to the learning journey.\n\n* Account Health Check-Ins: Conduct monthly review meetings to assess service delivery quality and client satisfaction.\n\n* Regulatory Compliance: Collaborate with the SETA department to ensure compliance with relevant regulations and understand verification processes.\n\n* Learner Retention: Develop strategies in partnership with clients and admissions to minimize learner withdrawals and improve retention rates.\n\n* Project Completion: Coordinate with the delivery team for the successful closure of projects and provide comprehensive close-out reports to clients\n\n\n\n\n \n\nSKILLS & QUALIFICATIONS\n\n\n* Bachelor's degree or higher\n\n* 5+ years in a sales or client success / service role \n\n* Exceptional communication and interpersonal skills.\n\n* Strong organizational and time-management abilities.\n\n* Proficient in technology and software, including virtual meeting platforms.\n\n* Ability to thrive in both collaborative and autonomous settings.\n\n\n\n\n \n\nABOUT YOU\n\nYou are a proactive, empathetic individual with a passion for client success and a track record of delivering exceptional customer service. Your ability to navigate complex relationships and your dedication to fostering client satisfaction will make you an invaluable member of the Sand CS team.\n\n \n\nNICE TO HAVE:\n\n\n* Experience in an educational institution\n\n* Experience with corporate learning and development requirements\n\n\n\n\nWe would also like to remind you that this is a remote job, which means that you can work from anywhere in the world. However, we have a preference for a GMT to GMT +4 time zone. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Cloud and Sales jobs that are similar:\n\n
$45,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nJohannesburg, Gauteng, South Africa
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Desktop Metal is hiring a Remote Inside Sales Representative
We are seeking a dynamic Inside Sales Representative to join our team and play a pivotal role in driving our company's growth. As an Inside Sales Representative, you will have the opportunity to cultivate relationships with prospective clients; by collaborating closely with our Account Managers, you'll ensure a seamless lead handoff process and maintain a robust lead pipeline in Salesforce. With your exceptional communication skills and sales prowess, you'll conduct outbound calls daily, set face-to-face appointments, and provide outstanding customer service through regular follow-ups.\nIf you thrive in a fast-paced environment, enjoy exceeding sales targets, and are eager to make a meaningful impact, this role is perfect for you. \nKey Responsibilities\n\nQualifies inbound and outbound inquiries and converts them to sales appointments for Regional Account Managers\n\nWork closely with Regional Account Managers to ensure a seamless lead handoff process\n\nMaintain a lead pipeline in Salesforce\n\nConduct outbound calling every day to set face-to-face appointments, ensuring outstanding customer service through regular follow-ups, reporting regularly to Management\n\nFollow up on leads to opportunities using Salesforce to ensure needs are being met and opportunities are being won/closed\n\nAdminister and execute corporate promotions, programs, campaigns, and new product introductions\n\nResearch a list of targeted accounts using the provided tools to find the key contacts and decision-makers for DM products\n\nMeet and/or exceed monthly activity goals, quarterly revenue targets, and other key sales metrics established by the business and sales leadership team \n\nEffectively utilize Customer Relationship Management (CRM) and other programs to plan and record sales activities, identify and log potential sales opportunities, and provide key information as needed \n\nParticipate in regular product training and development programs to demonstrate the benefit of all DM products, services, sales processes, and systems \n\n\n\nQualifications\n\n1-2 years of related inside sales experience with emphasis on both outbound and inbound calling\n\nHas quota-based sales experience with sales impact on performance, quota attainment, and promotion\n\nBachelor’s Degree preferred, or equivalent combination of education, training, and experience\n\nProficiency in Microsoft Office and CRM software such as Salesforce.com\n\nExcellent communication skills, both verbal and written\n\nGood organizational skills and the ability to multitask\n\nAn energetic and positive person who is motivated to deliver strong results and win\n\nA fast-thinker with a strong ability to challenge customers to try something new\n\nExcellent phone and cold calling skills\n\nStrong listening and sales skills\n\n\n\n\nThis position is fully remote. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Microsoft and Sales jobs that are similar:\n\n
$52,500 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBurlington, Massachusetts, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Sand Tech Holdings Limited is hiring a Remote Learning Experience Designer Internal Onboarding
\nAre you passionate about designing engaging, self-paced learning journeys that empower our teams from day one, fostering the right culture and ensuring success?\n\nWell, this might just be the job for you!\n\nABOUT US\n\nAfrica has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa’s youth and solve the world’s shortage of technology talent. \n\nOur company SAND has 450+ staff members from 48+ countries with plans to acquire several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.\n\nWe have two brands represented in our ecosystem:\n\n\n* With ALX, we are cultivating the fastest-growing pool of technology talent globally, training aspiring professionals in software engineering, cloud computing, data science, and Salesforce across over 60 countries. ALX fosters a vibrant community for top tech talent, igniting transformative careers by connecting top technology talent with extraordinary opportunities for impact.\n\n* Through Sand Technologies, we support enterprises and scale-ups around the world to develop world-class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. Our clients include one of the largest cloud computing providers in the world, as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). \n\n\n\n\nWith varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc., we provide unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.\n\nWe do hard things!\n\nABOUT THE CURRICULUM TEAM\n\nThe Curriculum team consists of Subject Matter Experts, Learning Experience Designers, Motion Graphic Designers, and Multimedia Designers who work together to create high-impact learning journeys. We’re scientists, engineers, teachers, creatives, writers, and many other things. We design, develop, and maintain instructor-led and self-paced curriculums and other learning interventions that are story-driven, problem-centric, intuitive, interactive, and beautiful for both Sand Academy and ALX.\n\nABOUT THE ROLE\n\n\n* Creatively ideate, design, develop, maintain and manage powerful learning experiences for our staff to foster a culture of employee engagement and enhance job satisfaction.\n\n* Conduct design sessions with various internal stakeholders to map out key learning outcomes and desired competencies to be developed by programmes and courses.\n\n* Map out and create modules, content, projects, assignments and success metrics for different learning programs.\n\n* Manage project timelines for delivering world-class, well-designed learning experiences.\n\n* Curate high-quality course content and detailed session plans for self-paced online learning, facilitated in-person learning, and simulation-based experiential learning.\n\n* Coordinate surveys and feedback mechanisms to gather insights on satisfaction, engagement, and organizational culture that will inform the design and delivery of future learning experiences.\n\n* Contribute to the team pedagogy and content development playbooks.\n\n\n\n\nREQUIREMENTS\n\n\n* Proven experience (+5 years) in at least 3 of the following (and willingness to do all): Instructional design, product design, facilitating groups to achieve collective learning outcomes, project management, experiential learning, and/or online learning/technology based-learning.\n\n* Proven experience in stakeholder management, specifically at a C-suite level (beneficial).\n\n* Proven experience in leading the design and development of learning experiences (beneficial).\n\n* Bachelor's degree in Education, Instructional Design, Learning Sciences, Educational Technology, or a related field (beneficial).\n\n* Proficiency in instructional design tools and multimedia content creation, such as Miro, HTML5, Google Suite, and other design tools.\n\n* Proficiency in crafting clear, concise, and compelling written content for various formats, including presentations, scripts, assessments, and instructional materials.\n\n* Strong analytical and problem-solving skills to assess the effectiveness of learning materials and make data-driven improvements.\n\n* Excellent communication and collaboration skills to work effectively with cross-functional teams.\n\n* Outstanding project management skills and can drive flawless processes with attention to detail, while constantly looking for opportunities for optimization and improvement and managing several projects simultaneously.\n\n* Strong passion to succeed, comfortable under pressure, and with a big desire to have fun in the process.\n\n\n\n\nWe would also like to remind you that this is a remote job, which means that you can work from anywhere in the world. However, we have a preference for a GMT to GMT +4 time zone.\n\nWe invite all interested candidates to submit a portfolio showcasing their previous work in learning experience design or related fields. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Designer and Cloud jobs that are similar:\n\n
$70,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNairobi, Nairobi, Kenya
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Logixboard is hiring a Remote Sales Operations Specialist
\nAbout Logixboard: \n\n\nLogixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates. In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today. Our software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform, and we're experiencing tremendous growth both in new customers and in funding, with over $50 million in capital raised to date.\n\n\nAbout you:\n\n\nLogixboard is looking for an experienced Sales Operations Specialist to join our Revenue Operations team and help us scale revenue and market share as the leading digital SaaS platform in the freight forwarding space. As the Sales Operations Specialist, you will be responsible for overseeing and improving our sales operations processes. This role involves collaborating closely with sales teams, analyzing data, implementing effective strategies, and optimizing systems to drive revenue growth. The ideal candidate will have a strong background in sales operations, excellent analytical skills, and a proven track record of implementing successful sales processes.\n\n\n\nYou will:\n* Sales Process Optimization:\n* Lead the ongoing optimization of Salesforce to improve sales processes and maximize system capabilities.\n* Evaluate and streamline sales processes to enhance efficiency and effectiveness.\n* Identify bottlenecks and implement solutions to improve the overall sales cycle.\n* Data Integrity and Analysis:\n* Troubleshoot errors in our sales technology stack\n* Ensure consistent and standardized data for event and campaign lists\n* Provide insights into sales performance, forecasting, and trends.\n* Develop and maintain accurate and timely sales reports and dashboards \n* Technology Management:\n* Oversee the effective utilization of Salesforce and other sales technologies.\n* Stay updated on technology/platform updates to leverage new functionalities.\n* Sales Training and Enablement:\n* Develop and implement Salesforce training programs to enhance the skills and productivity of the sales team.\n* Ensure sales representatives are proficient in using Salesforce for daily operations.\n* Sales Forecasting and Planning:\n* Work closely with the finance and sales teams to develop accurate sales forecasts.\n* Assist in the creation and execution of sales strategies and plans.\n* Cross-functional Collaboration:\n* Collaborate with marketing, finance, and other departments to align strategies and goals.\n* Act as a Salesforce subject matter expert and liaison between sales and other internal teams.\n* Assist with revop projects in marketing and CS operations as needed\n\n\n\nWe're looking for:\n* Proven experience in sales operations, with a focus on Salesforce administration.\n* Salesforce Administrator or Advanced Administrator certification is desirable.\n* Strong analytical and problem-solving skills.\n* Excellent communication and interpersonal skills.\n* Proficient in using Salesforce and other sales technologies, including Hubspot, Outreach, Gong, Zoominfo and LinkedIn Sales Navigator.\n* Ability to thrive in a fast-paced and dynamic environment.\n\n\nThe salary range for this role is $104,000 - $120,000, plus equity. Where your pay would fall within that range will be based on 1) relevant experience, knowledge, and skills, as demonstrated through the interview process, 2) by considering parity with current LXB team members, and 3) current market data\n\nBenefits:\n* We are a remote first company, meaning, you can work from home, from the mountains, from the beach, or wherever you feel like getting work done.\n* Logixboard covers 100% of premiums for Medical, Dental, and Vision for you, with 75% of premiums covered for your loved ones. We’ll also offer paid life insurance and Long Term Disability.\n* 12 weeks parental paid time plus a $2,500 parental bonus to support you and your family.\n* Our 401(k) plan makes it easy to save for retirement and you can contribute your tax free dollars from day 1.\n* In addition to statutory and Federal holidays, we offer our teammates Flexible Time Off (average is 4-5 weeks) that can also be used to observe holidays that are important to you.\n* A yearly Learning and Development budget of $500 to find your own way to continue your professional development.\n* To get your office set up, you will receive the basics (laptop, monitor, keyboard and a mouse), plus a one time WFH budget of $1,000 for you to get the other things you need in order to do your best work.\n\n\n\n\n\nAt Logixboard, we believe that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply. Together, we will create and maintain working and learning environments that are inclusive, equitable and welcoming. If you require assistance or accommodations in the application or interview process, please contact [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Finance, Marketing and Sales jobs that are similar:\n\n
$70,000 — $137,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSeattle
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Gusto, Inc. is hiring a Remote Embedded CX Enablement Lead
\nAbout the Role:\n\nYou will be responsible for hands-on work with our Gusto Embedded Payroll Partners as they prepare to launch their payroll customer support function. This includes leading partner-facing project management, creating new programs and policies, planning and executing payroll training, and other special projects for CX performance or team operational improvements. \n\nAbout the Team:\n\nGusto Embedded Payroll is our newest business unit, driving the next arc of innovation and growth for Gusto. Our mission is to enable any third party SMB platform to build, sell, and serve payroll, however, they wish. Our API offering allows other companies to offer payroll services to their customers inside their app or service. By creating a more seamless payroll experience for SMBs, we will bring Gusto’s platform to hundreds of thousands more businesses than those we serve directly.\n\nHere’s what you’ll do day-to-day:\n\n\n* Operate: Drive Partner CX operational meetings during key implementation and onboarding phases, and continuing to liaise with them after go-live\n\n* Develop: Build Partner toolkits and playbooks to ensure their continued success with embedded payroll\n\n* Facilitate: Ensure successful Partner adoption of both basic payroll concepts and the CX systems in use to serve their end-users via facilitating in a live training environment\n\n* Iterate: Continuously look for opportunities for improvements to our CX support structure & design\n\n\n\n\nHere’s what we're looking for:\n\n\n* Four plus years of leading teams in a customer or partner-facing support function in a SaaS environment\n\n* Strong core payroll expertise – tax agency and filing knowledge is a plus but not a requirement\n\n* Demonstrable experience with project and/or program management\n\n* Fluency in CRM and task management systems (e.g. Salesforce Lightning, NICEone, JIRA)\n\n* Comfortable navigating complex customer needs, serving as an active stakeholder in identifying the root cause of an issue and seeking out a path to resolution; previous experience working directly with Gusto Accounting Partners is a plus but not required \n\n* Excellent communication skills both verbally and written \n\n* Sense of ownership and comfort with ambiguity—we are building something new which is an opportunity to contribute but also may mean we don’t have all the answers yet!\n\n* Eager to learn from our early adopters, excited by the combination of going deep with our individual partners, while looking for opportunities to build for scale\n\n* Previous experience supporting SMB or enterprise-level customers with SaaS\n\n* Recreational interest in integrations/APIs or technical engineering, at minimum an eagerness to learn API basics and how Partners integrate with Gusto \n\n\n\n\nOur cash compensation range for this role is targeted at $117,000 - $145,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Accounting, Payroll and API jobs that are similar:\n\n
$70,000 — $175,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Newsela is hiring a Remote Mid Market Customer Success Manager
\nThe role: \n\n\n* As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accounts in Pennsylvania.\n\n* Reporting to the Manager of Strategic Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals.\n\n* You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. \n\n* You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.\n\n* You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.\n\n\n\n\nWhy you’ll love this role:\n\n\n* You’ll have the opportunity to directly influence how district administrators engage with Newsela.\n\n* You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. \n\n* You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy.\n\n* Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.\n\n\n\n\nWhy you’re a great fit:\n\n\n* You have 3+ years experience managing a portfolio of accounts and have demonstrated the ability to drive revenue through growth, retention, and expansion.\n\n* You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them.\n\n* You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals.\n\n* You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.\n\n* You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.\n\n* Gainsight and Salesforce (SFDC) experience is a plus.\n\nExperience owning renewals as a CSM at an EdTech company is strongly preferred.\n\nThis role is based in PA or surrounding states, working remotely. \n\n\n\n\nCompensation: \nBase salary: $75,000 - $80,000\nOn-target commission: $20,000\nOn-target earnings: $95,000 - $100,000\n\nTotal compensation for this role also includes incentive stock options and benefits. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and Design jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhiladelphia, Pennsylvania, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Postman is hiring a Remote Senior Marketing Operations Manager
Who Are We?\n\nPostman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. \n\nWe recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.\nThe Opportunity\n\nPostman is seeking a seasoned Senior Marketing Operations Manager to help take our systems, processes, and infrastructure to the next level. You will work closely with various Marketing stakeholders, and Sales Operations to assist in driving marketing impact while increasing operational efficiencies. You will oversee the marketing processes, and enablement of integrated marketing campaigns while providing technical expertise and guidance related to all systems and lead lifecycle flows. A successful candidate is a driven, highly collaborative teammate who loves systems, processes, data, and is energized by fast-paced environments.\nWhat You’ll Do\n\n\n* Ownership of Marketo, including processes and automation, in addition to other marketing technology tools such as Zuddl, Metadata.io, ZoomInfo, and others.\n\n* Manage the integration strategies and requirements with the related technologies\n\n* Optimize the lead management process including documentation of campaign execution, leads management, automation, and process flows.\n\n* Collaborate with key stakeholders across teams to identify gaps in current processes/systems and optimize workflows to increase efficiency across departments\n\n* Enable the Marketing team to perform day-to-day execution of campaigns through training and documentation\n\n* Work closely with the Sales Operations team to implement architecture requests related to workflows and tracking\n\n* Manage and improve scoring models and lifecycle management for leads by facilitating sales handoff, prioritization, and automated nurture programs\n\n* Responsible for data hygiene and enrichment including managing any 3rd party data and imports into the system\n\n* Ensure compliance with GDPR and CCPA regulations within our Marketing systems by partnering with in-house cybersecurity and legal council\n\n* Partner with Marketing team to scale the marketing technology infrastructure, systems and tools to better segment, target, and engage with prospects and customers, including lead and customer lifecycle, automation logic, & nurturing\n\n* Operate autonomously with a high level of quality and integrity\n\n\n\nAbout You\n\n\n* 8+ years experience in a B2B marketing operations or automation role\n\n* Deep experience with Marketo (Marketo certified preferred), SFDC (high proficiency with Salesforce preferred), and related platform integrations (i.e. Zuddl, CMS, ZoomInfo, Rampmetrics/Bizible, etc)\n\n* Understand demand generation including email strategies & execution\n\n* Technical aptitude: Have worked with highly complex processes and a large MarTech stack; ability to understand technologies and how to leverage them to achieve desired results\n\n* Exceptional interpersonal skills, ability to develop and maintain strong relationships with stakeholders and tailor communications to a broad range of internal and external audiences\n\n* Strategic, technical thinking and strong business acumen with a desire to problem solve and seek out opportunities to improve processes\n\n* Expertise in translating strategy to execution\n\n* Ability to navigate ambiguity, prioritize and manage multiple projects\n\n* Strong collaborator who seeks out feedback and input to build on existing infrastructure\n\n* Thoughtful problem-solving tendencies with the ability to take initiative and ownership with a focus on continuous improvement\n\n* A roll up your sleeves and get work done attitude\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nThis is a remote role baed on the West Coast (USA) and the reasonably estimated salary for this role ranges from $135,000 to $175,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Salaries will vary outside of the listed metropolitan areas & the U.S.\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to API, Senior, Marketing, Legal and Sales jobs that are similar:\n\n
$60,000 — $115,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Postman is hiring a Remote Deal Operations Analyst
Who Are We?\n\nPostman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 25 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.\n\nOur customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. \n\nWe are seeking a passionate and highly driven individual to join the Deal Operations team at Postman. The Deal Operations Analyst role reports into the Head of Deal Operations which also reports into Revenue Operations. This role will work collaboratively with the sales, Finance, Legal, Renewals and Orders teams in the deal cycle; quote creation, approvals, order form creation, opportunity maintenance and bookings to comply with Postman policies and processes.\n\nThe Revenue Operations team is integral to the success of the Sales and Customer Success organizations by helping to drive revenue, renewals and the productivity of the sales and customer success teams. \nWhat You’ll Do \n\n\nCreate Quotes and Order Forms for sales deals\n\nProcess bookings review of customer orders. Assist in the complete order cycle, ensure quality and efficiency through the entire process\n\nSupport of internal and external customers in regard to order booking and order tracking\n\nPartner with Deal Operations and Sales on non-standard, custom, and/or complex deal structures to provide accurate quotes and order forms to match the intent of the deal\n\nCoordinate with internal teams to facilitate the order process, achieve joint goals, and solve problems related to order processing. These teams include finance, service, contracts, collections, and others\n\nAccurately enter deal information into Salesforce\n\nSpecial projects related to order processing and general Deal Operations process improvements\n\n\n\nAbout You \n\n\nBA/BS in Business Administration, Accounting, Operations, or other relevant field\n\n2-3 years of experience preferred\n\nUnderstanding of basic back office operations as well as strong knowledge of order processing and finance\n\nExperience with Quote to Cash in Salesforce CPQ Tool\n\nAbility to learn internal business technology, applications, and solutions quickly\n\nExperience interacting effectively with remote teams\n\nFlexibility to work additional nights and weekends for month and quarter-end, as needed\n\nWorking knowledge in Salesforce, Microsoft Excel, Google Suite\n\nWilling to work in a highly demanding and results-oriented team environment\n\nExtremely detail oriented and effective organizational skills. Meticulous in your attention to detail and take pride in ensuring that your work is accurate and thoughtful in nature.\n\nStrong problem solving skills and ability to root cause issues\n\nExcellent communication skills in knowing how develop partnership to effectively convey the needs of the sales team and customer to the appropriate stakeholder\n\nHighly organized in the ability to juggle many competing priorities and strive to support each with equal attention to detail and quick turn-around.\n\nStrong sense of accountability\n\nKindness and consideration in your approach when interacting with peers, partners and customers\n\n\n\nWhat Else? (Benefits)\n\nThis is remote role based in the Pacific time of the United States. Postman has an informal and fun working team environment. We offer a competitive salary and equity package, medical, dental, vision, and cool perks, and our offices include complimentary stocked drinks, snacks, and ergonomic workspaces to keep you comfortable and healthy. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. And we want you to be part of it all.\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman. Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, API, Microsoft, Sales and Non Tech jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Morgan & Morgan, P.A. is hiring a Remote Senior Salesforce Security Administrator
\n \n\nSummary\n\nAt Morgan & Morgan, we’re constantly challenging people’s idea of what an injury law firm can be. We are in a unique position as the largest injury firm in the world to continuously deliver a delightful and consistent client experience for people facing the greatest challenge of their lives.\n\nWe are on a mission to transform how legal services are delivered by leveraging technology and automation. We build products and experiences for Morgan & Morgan’s clients, employees, and partners. From tools that make it easier for clients to start their case, using AI to process documents intelligently, bringing transparency to our clients in an opaque industry, we do it all.\n\nResponsibilities\n\n\n* Architect & implement security framework for org wide defaults, sharing rules, role hierarchy, profiles, permission sets, etc based on best practices.\n\n* Utilize Shield for encryption and monitoring of user activity in system.\n\n* Manage and maintain Salesforce platform, including user setup, data management, and system customization.\n\n* Partner with product and IT security teams to execute on security roadmap.\n\n* Partner with Engineering team to build any custom apex sharing into system.\n\n* Design and implement data archival strategies.\n\n* Implement automation in Salesforce using Flows.\n\n* Develop and maintain documentation for Salesforce processes and procedures.\n\n* Collaborate with cross-functional teams to identify and implement process improvements.\n\n* Provide training and support for users on Salesforce platform and automation processes.\n\n\n\n\nQualifications:\n\n\n* 3+ years of experience as a Salesforce Security Administrator or 5+ years of experience as a Salesforce Administrator.\n\n* Proficiency with Salesforce Shield for event monitoring and encryption.\n\n* Strong understanding of Salesforce best practices and ability to implement them.\n\n* Subject Matter Expert for security related architecture based on requirements & policies set by CISO.\n\n* Experience with Salesforce automation, including flows and other automation tools.\n\n* Strong problem-solving and analytical skills.\n\n* Excellent communication and collaboration skills.\n\n* Salesforce certification(s) such as Identity & Access Management Architect, Sharing & Visibility Architect, Data Architect.\n\n\n\n\nThis is a fully remote opportunity.\n\n#LI-MC1\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Legal jobs that are similar:\n\n
$60,000 — $145,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nOrlando, Florida, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Apollo.io is hiring a Remote Senior Business Systems Analyst
\nPosition Overview: \n\nThe GTM Systems team leverages data, process, and technology to support the explosive growth of Apollo. We partner with leaders from the Sales, Customer Success, Marketing, Partnerships, Legal, Product, and Engineering teams to develop a cohesive company-wide strategy and execute on a global scale. The business systems team is the foundational component of Revenue Operations that provides the automation and tooling required for scale. \n\nAs a Business Systems Analyst, you will design, develop, and implement SaaS-based applications solutions that help solve business problems through technology. In addition, you will evaluate existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs. This role requires strong partnership with cross-functional stakeholders and deep systems knowledge in order to effectively plan and deliver scalable solutions across many business processes. Over time, a successful candidate will own the Business Systems infrastructure for several parts of our lead-to-cash processes.\n\nThis position is an individual contributor and reports to the Director of GTM Systems.\n\nResponsibilities: \n\n\n* Administer, architect, and strategize world-class business systems\n\n* Partner with stakeholders across business functions to understand business problems, gather requirements, and build a technology roadmap\n\n* Address business problems and drive operational efficiencies by designing elegant processes and technical solutions\n\n* Support end-to-end feature and/or system implementations, including discovery/requirements gathering, vendor selection, solution design, build/configuration, QA/UAT, deployment, and training and communication\n\n* Work with internal business team customers to gather requirements to deliver innovative solutions that meet needs with respect to functionality, performance, scalability, reliability and realistic implementation schedules.\n\n* Create and maintain thorough, up-to-date, functional and technical systems documentation\n\n\n\n\nRequirements: \n\n\n* College degree in a technical field, and/or equivalent work experience\n\n* 4+ years of business analysis or consulting experience\n\n* 4+ years of hands-on experience with the Salesforce platform (administration and/or development)\n\n* Demonstrated ability to manage and collaborate with multiple concurrent stakeholders\n\n* Ability to thrive in a high-growth, fast-paced environment and own multiple projects/tasks with high attention to detail\n\n* Deep understanding of go-to-market business processes\n\n* Experience working within Agile methodology\n\n* Excellent verbal and written communication skills\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting and Senior jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pendo is hiring a Remote Customer Experience Manager
\nAs part of a global Customer Experience team, the Customer Experience Managers (CEMs), work across a large customer base through 1:1, 1:many and digital engagements. They are articulate and well-versed in data and automation but never lose touch with the customers through real, human engagements and work directly with customers to drive positive outcomes. Our CEM’s have a deep understanding of our customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. At Pendo, Customer Experience Managers are considered trusted advisors to our customers, Pendo business partners and are product experts in Pendo’s technology.\n\nThis is a great opportunity to gain experience in a fast-paced software startup that provides a solution to accelerate growth among other product teams and customer experience teams around the world.\n\nResponsibilities (what you'll do):\n\n\n* Articulate, consult, and collaborate around the Pendo customer experience to understand the entire customer journey, putting customers’ needs first and helping to evolve it as needed.\n\n* Implement and execute user training and enablement sessions using a “train the trainer” approach, ensuring scalability and the clear, effective delivery of information.\n\n* Communicate intricate technical concepts, solutions, and challenges in a clear and understandable manner to a non-technical audience.\n\n* Enabling customers at scale to increase adoption and utilization of Pendo across their organization to drive long-term retention. \n\n* Identify and document customer objectives and achievements during their Pendo journey, aiming to showcase value and offer suggestions on optimizing product utilization.\n\n* Collaborate cross-functionally with team members to unblock and deliver customer needs. \n\n\n\n\nYou will thrive in this role if you obtain any of the following qualities: \n\n* Product Expert: An individual who excels in customer success with a strong technical aptitude to effectively understand and address our customer's needs.\n\n* Customer Advocate: Adept at managing direct and complex interactions with customers, addressing concerns, and maintaining positive relationships.\n\n* Facilitate Group Training Sessions: Comfortable in delivering effective training sessions to large audiences, ensuring clarity and engagement from a diverse audience.\n\n* Proactive Engagement: Excel in proactive customer engagement by leveraging data to help anticipate needs from our customers. \n\n* Eagerness to Learn: Continuously adapting and expanding your perspective by actively engaging with your cross-functional network. Embrace a proactive learning approach and leverage tools to enhance operational efficiency at scale to help manage customer experience to drive renewals and expansions. \n\n\nMinimum Qualifications:\n\n\n* 2+ years customer-facing experience within a software company is required\n\n* Undergraduate degree or equivalent practical experience\n\n\n\nPreferred Qualifications/Skills:\n\n\n* Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.\n\n* Demonstrated ability to analyze data and business insights to influence stakeholder decision-making.\n\n* Experience discovering key goals and steering customer stakeholders with Success Plans.\n\n* Exceptional communication and presentation skills (both written and verbal)\n\n* Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through senior-level stakeholders.\n\n* Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.\n\n\n\n\n \nPink, Perks, and Such:\n\nPendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.\n\nCome join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.\nEEOC\n\nWe are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\nAccessibility\n\nPendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\n\nCompensation\n\n \n\nOur salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\n\n \n\nThe expected OTE salary range for this role in the following locations is:\n\n(OTE with a Split of 80/20) \n\nRemote - $80,000 - $100,000\n\nRaleigh, NC - $80,000 - $100,000\n\nSan Francisco Bay Area, CA - $92,000 - $115,000\n\nNew York City, NY - $84,000 - $105,000\n\nColorado - $80,000 - $100,000\n\n#LI-Remote\n\n#LI-BL1\n\n \n\nIndividual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\n\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pendo is hiring a Remote Customer Experience Manager
\nAs part of a global Customer Experience team, the Customer Experience Managers (CEMs), work across a large customer base through 1:1, 1:many and digital engagements. They are articulate and well-versed in data and automation but never lose touch with the customers through real, human engagements and work directly with customers to drive positive outcomes. Our CEM’s have a deep understanding of our customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. At Pendo, Customer Experience Managers are considered trusted advisors to our customers, Pendo business partners and are product experts in Pendo’s technology.\n\nThis is a great opportunity to gain experience in a fast-paced software startup that provides a solution to accelerate growth among other product teams and customer experience teams around the world.\n\nResponsibilities (what you'll do):\n\n\n* Articulate, consult, and collaborate around the Pendo customer experience to understand the entire customer journey, putting customers’ needs first and helping to evolve it as needed.\n\n* Implement and execute user training and enablement sessions using a “train the trainer” approach, ensuring scalability and the clear, effective delivery of information.\n\n* Communicate intricate technical concepts, solutions, and challenges in a clear and understandable manner to a non-technical audience.\n\n* Enabling customers at scale to increase adoption and utilization of Pendo across their organization to drive long-term retention. \n\n* Identify and document customer objectives and achievements during their Pendo journey, aiming to showcase value and offer suggestions on optimizing product utilization.\n\n* Collaborate cross-functionally with team members to unblock and deliver customer needs. \n\n\n\n\n \n\nYou will thrive in this role if you obtain any of the following qualities: \n\n* Product Expert: An individual who excels in customer success with a strong technical aptitude to effectively understand and address our customer's needs.\n\n* Customer Advocate: Adept at managing direct and complex interactions with customers, addressing concerns, and maintaining positive relationships.\n\n* Facilitate Group Training Sessions: Comfortable in delivering effective training sessions to large audiences, ensuring clarity and engagement from a diverse audience.\n\n* Proactive Engagement: Excel in proactive customer engagement by leveraging data to help anticipate needs from our customers. \n\n* Eagerness to Learn: Continuously adapting and expanding your perspective by actively engaging with your cross-functional network. Embrace a proactive learning approach and leverage tools to enhance operational efficiency at scale to help manage customer experience to drive renewals and expansions. \n\n\nMinimum Qualifications:\n\n \n\n\n* Customer-facing experience within a software company is required\n\n* Undergraduate degree or equivalent practical experience\n\n\n\nPreferred Qualifications/Skills:\n\n \n\n\n* Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.\n\n* Demonstrated ability to analyze data and business insights to influence stakeholder decision-making.\n\n* Experience discovering key goals and steering customer stakeholders with Success Plans.\n\n* Exceptional communication and presentation skills (both written and verbal)\n\n* Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through senior-level stakeholders.\n\n* Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.\n\n\n\n\n \nPink, Perks, and Such:\n\nPendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.\n\nCome join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.\nEEOC\n\nWe are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\nAccessibility\n\nPendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\n\nCompensation\n\n \n\nOur salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\n\n \n\nThe expected OTE salary range for this role in the following locations is:\n\n(OTE with a Split of 80/20) \n\nRemote - $80,000 - $100,000\n\nRaleigh, NC - $80,000 - $100,000\n\nSan Francisco Bay Area, CA - $92,000 - $115,000\n\nNew York City, NY - $84,000 - $105,000\n\nColorado - $80,000 - $100,000\n\n#LI-Hybrid\n\n#LI-BL1\n\n \n\nIndividual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\n\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRaleigh, North Carolina, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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