Newsela is hiring a Remote Mid Market Customer Success Manager
\nThe role: \n\n\n* As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accounts in the Northeast.\n\n* Reporting to the Manager of Strategic Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals.\n\n* Youโll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. \n\n* You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.\n\n* You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.\n\n\n\n\nWhy youโll love this role:\n\n\n* Youโll have the opportunity to directly influence how district administrators engage with Newsela.\n\n* You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. \n\n* You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a districtโs curricular strategy.\n\n* Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.\n\n\n\n\nWhy youโre a great fit:\n\n\n* You have 3+ years experience managing a portfolio of accounts and have demonstrated the ability to drive revenue through growth, retention, and expansion.\n\n* You are meticulous about understanding your clientsโ goals and are their biggest advocate in ensuring they achieve them.\n\n* You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals.\n\n* You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.\n\n* You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.\n\n* Gainsight and Salesforce (SFDC) experience is a plus.\n\nExperience owning renewals as a CSM at an EdTech company is strongly preferred.\n\nThis role is based in EST or CST, working remotely.\n\n\n\n\nCompensation: \nBase salary: $75,000 - $80,000\nOn-target commission: $20,000\nOn-target earnings: $95,000 - $100,000\n\nTotal compensation for this role also includes incentive stock options and benefits. \n\n \nAbout Newsela: \n\nNewsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.\n\nWhy youโll love working at Newsela:\n\n\nHealth & Wellness: Access to the worldโs leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.\n\nWork From Home: Almost all of our roles are fully remote - tech stipend included!\n\nSupporting ALL Families: Supplemental programs and time off to take care of your family and yourself.\n\nTime Off: Flexible PTO to recharge, including Sabbatical Leave\n\nInclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.\n\nProfessional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.\n\nMake A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.\n\n\n\nDisclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to [email protected] if you have concerns about the legitimacy of an email sent by or on behalf of Newselaโs talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Embedded and Education jobs that are similar:\n\n
$70,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNewark, New Jersey, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Newsela is hiring a Remote Enterprise Customer Success Manager
\nThe Role: \n\n\n* As a member of our Enterprise Customer Success team, youโll have the opportunity to directly influence how administrators engage with Newsela. \n\n* Youโll monitor the health of your portfolio and every step of the client life cycle, while working closely with our internal teams to ensure clients are engaging with and getting the most out of Newselaโs solutions. \n\n* You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. \n\n* Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.\n\n* You will partner closely with members of our Sales, Marketing, and Support teams.\n\n\n\n\nWhy youโll love this role:\n\n\n* You will manage 20 to 25 enterprise accounts โ some of the largest district accounts in the country.\n\n* Youโll leverage data, our tech stack (including Gainsight and Salesforce/SFDC), and customer insights to drive company results in product adoption, renewal, and expansion.\n\n* Youโll also have the opportunity to leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs.\n\n* You'll drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs.\n\n* You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.\n\n* You will have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newselaโs ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.\n\n\n\n\nWhy youโre a great fit: \n\n\n* You have 3+ years of enterprise level CSM experience in Educational Technology.\n\n* You have a demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, product adoptions OKRs, etc).\n\n* You have a history of driving customer retention and forecasting accurately.\n\n* You proactively manage a portfolio of clients and build a strategic plan to maximize results.\n\n* You monitor account health to identify areas of risk and opportunity, and leverage data and insights to drive product and partnership action. \n\nYou quickly become a product expert, understanding the nuances of your companyโs products and acutely aligning them to solve for customer pain points\n\nYou are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem.\n\nYou have a proven history of partnering with the Sales team to achieve revenue goals, and are able to work across teams to galvanize support and ensure clients have the resources they need to get the most out of their partnership.\n\nWhile not required, a background in education and/or Gainsight and Salesforce (SFDC) experience is a plus. \n\nPreference for candidates located in CA, OR, and WA.\n\n\n\n\nCompensation:\n\n\n* Base salary: $85,000 - $88,000\n\n* On-Target Commission: $27,500\n\n* Total OTE (On-Target Earnings): $112,500 - $115,500\n\n\n\n\nTotal compensation for this role also includes incentive stock options and benefits. \n\n \nAbout Newsela: \n\nNewsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.\n\nWhy youโll love working at Newsela:\n\n\nHealth & Wellness: Access to the worldโs leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.\n\nWork From Home: Almost all of our roles are fully remote - tech stipend included!\n\nSupporting ALL Families: Supplemental programs and time off to take care of your family and yourself.\n\nTime Off: Flexible PTO to recharge, including Sabbatical Leave\n\nInclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.\n\nProfessional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.\n\nMake A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.\n\n\n\nDisclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to [email protected] if you have concerns about the legitimacy of an email sent by or on behalf of Newselaโs talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, Sales and Non Tech jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nPortland, Oregon, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
About the Role\n\nAs a Channel Account Manager you will contribute to the channel teamโs efforts by achieving your targets and driving results. You will prospect into target Strategic Partners as well as respond to inbound Partner requests. You will work to onboard and enable partners to generate opportunities and sell Envoy to existing and prospective customers. For this role, managing both external and internal stakeholders are important to building partner relationships and bringing partner ARR to Envoy. Internally, you will be part of a cross-functional team with sales, customer success, engineering, product and design, marketing and finance. The ideal candidate will have experience working at fast-paced start-ups and is comfortable with frequent change. Additionally, this person should have a passion for top of the funnel activities and is excited to be a member of the Envoy partnerships team.\nThis is a hybrid position that requires at least 3 days a week (Tuesday - Thursday) in our New York office.\nYou will\n\n\n* Achieve deal registration and revenue goals through partner sourced opportunities.\n\n* Sign, train, enable and manage new partners.\n\n* Prospect, qualify, and engage in new partner accounts and opportunities.\n\n* Work with partners to source new opportunities with large potential customers.\n\n* Attend events with partners and customers to source large opportunities.\n\n* Work with internal teams and partner teams to ensure deals progress and close.\n\n* Work cross-functionally with sales, finance, product, marketing, and enablement.\n\n* Build and maintain relationships with leadership at partner organizations.\n\n* Improve the strategic process of the Envoy partnerships team.\n\n\n\nYou have \n\n\n* 2-5 year work experience in channel sales, preferably in a SaaS company.\n\n* Demonstrable results in channel account management.\n\n* Familiarity with partnership agreement terms (Affiliate, Reseller and Technology).\n\n* Carried a revenue number and influenced project/program development.\n\n* Experience in early stage, fast growing companies.\n\n* Strong strategic thinking, ability to develop a vision.\n\n* Willingness to roll up your sleeves and to do what it takes to get the job done.\n\n* Proficiency in Salesforce and marketing automation software (Ex: Outreach).\n\n* The desire to work closely with your peers in office 3 days a week\n\n\n\nYou are\n\n\n* An exceptional writer and spoken communicator.\n\n* Highly organized & autonomous.\n\n* Comfortable and energized operating in a fast moving organization.\n\n* Passionate about Envoy's products and working with Enterprise businesses.\n\n* Entrepreneurial and self-motivated.\n\n* Consultative with demonstrable experience.\n\n* Enthusiastic about learning and growing at Envoy.\n\n* Intellectually curious and ambitious.\n\n\n\nYou'll get\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nA high degree of trust in your ideas and execution\n\nAn opportunity to partner and collaborate with other talented people\n\nAn inclusive community where you feel welcomed and cared for as a person\n\nThe ability to make an immediate impact helping customers create a great workplace experience\n\nSupport for your personal and professional growth\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nCompensation description \n\nEnvoy's compensation package includes market competitive salary, equity for all full time roles, and great benefits. If you are located in New York City, NY our expected cash compensation for this role is $168-$177K OTE. Final offers may vary within the range provided based on experience, expertise, and other factors.\n\nIf you have any questions related to compensation, please contact Recruiting after you apply.\n\n#LI-Hybrid \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Marketing jobs that are similar:\n\n
$75,000 — $155,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nThe Vice President, Global Channels will lead our partner function in the Revenue org. The VP of Channels will play a crucial role in helping expand Pendoโs reach to new markets by growing and nurturing our partner ecosystem. This role will report to Pendoโs Chief Revenue Officer and will lead an organization focused on driving leverage and growth across SIs, OEM, reseller and referral partners.\n\nRole Responsibilities \n\n\n* Build our global channel strategy; work with regional sales VPs to activate and manage Channels in each market\n\n* Scale the successful Pendo Reseller Partner Program (OEM) by recruiting new partners and enabling them to resell Pendo to their customers. This portion of the role will lead an incremental revenue stream for Pendo that is not captured through the sales org. \n\n* Create a clear vision for the broader organization on the critical overlay channel functions needed to accelerate Pendoโs growth. This priority needs a well defined strategy and execution plan to deliver more pipeline to Pendoโs sales organization ranging from programs like Marketplace relationships, programs for Private Equity or Venture Capital firms, traditional reseller/distribution partners, and/or SIs/MSPs/Solution Partners. \n\n* This role requires a leader who is willing to personally be involved in the details of building these programs. We will scale the organization incrementally as revenue/pipeline grows, which means the initial quarters will require a leader who can set the tone individually through their own excellence levels. \n\n* This role will need to operate with a GM-mindset given the intentional resource constraints to help prioritize what investments are needed from cross-functional partners in marketing, PMM, Product, Enablement, etc. \n\n* This role will inherit an existing team, and be responsible for hiring several other Channel or Partner professionals to join the team. \n\n* Additionally, this role needs to inspire, enable, and inspect the broader Channels org to effectively recruit and develop strong new & existing partners \n\n* Understand our partnersโ businesses, and develop strategies and incentives to make them more profitable through our partnership.\n\n* Work with our internal services leadership to define an approach for scale through other delivery and knowledge partners\n\n\n\n\nMinimum Qualifications \n\n\n* Solid track record of progressive channel leadership across diverse partner types.\n\n* Proven expertise in creating and supervising channel programs across multiple global regions (Americas, EMEA, APAC, US Public Sector).\n\n* Demonstrated success in strategic planning for worldwide channels, consistently delivering on sales targets.\n\n* Prior experience in a fast-paced SaaS company environment.\n\n* Exceptional ability to engage and influence C-level executives and team members effectively.\n\n* Proven history of recruiting, inspiring, and facilitating the success of top talent.\n\n* Ability to grasp new business models and nurture a Channels organization from its early stages.\n\n\n\n\nPreferred Qualifications \n\n\n* Experience working at a company that has revenue flowing from an OEM channel\n\n* Demonstrated leadership in building a channel delivered services program\n\n* Has built a network of relationships with boutique/regional SIs or VARs\n\n* Prior experience in managing a relationship with GCP or AWS and their private offer/marketplace programs\n\n\n\n\nPendo Description:\n\nPendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.\n\nCome join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.\n\nEEOC\n\nWe are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\n\nAccessibility\n\nPendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\n\nCompensation\n\nOur salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\n\nIndividual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\n#LI-Hybrid \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$50,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRaleigh, North Carolina, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Front and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 3 months ago
\nFront is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. \n\n\nMore than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortuneโs Best Workplaces in the Bay Areaโข, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.\n\n\nWeโre looking for a Customer Support Representative to play an essential role in creating the customer experience. You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy.\n\n\n\nWhat will you do?\n* Ensure 100% success of all of our Front customers\n* Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction\n* Become an expert on how Front works and its day-to-day usage\n* Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)\n* Debug and test product features and report them to product and engineering\n* Identify common customer challenges and proactively find ways to improve our product and processes\n\n\n\nWhat are we looking for?\n* A highly motivated self starter who is ready to dig in, hustle, and crush the queues\n* 2 years minimum proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience)\n* Tech savvy and hungry to improve technical skills\n* Ability to identify customer needs and successfully implement solutions\n* Excellent verbal & written communication โ you can explain complex issues in simple terms and adapt your tone for different users\n* Humble and friendly person who genuinely loves helping people and solving problems\n* Fluent in English (+ French is a bonus)\n* Experience with using Front is a huge plus!\n\n\n\n\n\nThis is a fully remote position, expected to work one of the following shifts in Pacific Time, Monday - Friday, regardless of location: 6:00am - 2:00pm, 7:00am - 3:00pm, or 8:00 am - 4:00 pm. Additionally, this position is expected to be on-call 24/7 a few weeks/weekends per year.\n\n\nNote that we are only able to hire for this role in the following states:\nArizona, Colorado, Connecticut, Florida, Illinois, Nevada, New Jersey, New York, North Carolina, Oregon, Texas, Washington, Tennessee, Missouri\n\n\nThe US hourly range for this full-time position is $28.36 - $35.70/hour USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information. \n\n\nZone 2: USD hourly range $30.04 - $35.72/hour\nZone 3: USD hourly range $28.36 - $33.75/hour\n\n\nWhat we offer\nโจ Competitive salary\n๐ค Equity (we are post-series D & backed by some of the best VCs in the US)\n๐ฅ Private health insurance fully covered by Front\n๐ช Flexible Fridays - learn more here!\n๐ก Flexibility to work from home 3 days/week (unless posted as a full-remote role)\n๐ Mental health support with Modern Health\n๐ผ Family planning support with Maven\n\n\n\n\nFront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote US
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
Farmer's Business Network, Inc. is hiring a Remote Territory Manager Southern Ontario
\nCompany Overview \n\nFarmers Business Networkยฎ (FBNยฎ) is on a mission to power the prosperity of family farmers and rural communities around the world, transforming how the world farms with an integrated, technology-enabled agricultural platform.\n\nWe offer high ROI farm inputs, fintech and sustainability products and services powered by network data, and farm-tested insights from our global farmer community. Our platform helps FBNยฎ members make confident decisions to ensure the economic viability of their farms, while also empowering them to be a part of the solution as the global community confronts its most pressing issues: providing food security for a growing population, transitioning to more sustainable agriculture, and responding to climate change.\n\nWe are a dynamic, innovative, and mission-driven AgTech company that offers competitive compensation and benefits as well as boundless career mobility. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. We have been featured in these articles by the Wall Street Journal and Forbes, and were also named "One of the 50 Most Innovative Companies in the World" by Fast Company Magazine.\n\nPosition Summary\n\nWe are looking for talented, multi-skilled individuals who can fit into our fast-paced company culture. We are a passionate, collaborative team of farmer-focused individuals who wake up every day emulating the farmer ethos of honesty, integrity, commitment and hard work.\n\nThe individual assigned to this position will work with farmers and Community Builders in the network to help them procure critical crop inputs, such as crop protection products, seed and biostimulants. Territory Managers help recruit, train and manage territory Community Builders. This role supports a predetermined territory and market area (Southern Ontario, Chatham or London would be ideal locations for the selected candidate) and will recruit farmers to join the network in person and through electronic means. Territory Managers will also help farmers access FBN Direct โ a revolutionary way for growers to purchase crop inputs that provides farmers with price transparency on hundreds of products and a way to source low-cost chemicals delivered straight to the farm. FBN Direct has saved thousands of dollars for hundreds of farmers through its offerings. \n\nFinally, the FBN Territory Manager is critical to the commercialization process for new products and services being launched on a regular basis.\n\nResponsibilities \n\nThe FBN Territory Manager will be responsible for recruiting farmers and maintaining high grower satisfaction with FBN. They will also provide a seamless and highly differentiated crop input transaction experience while maintaining high grower sanctification with FBN from post-harvest conversations all the way to pre-season delivery. This includes, but is not limited to, the following activities: \n\n\n* Achieve chemical sales goals (gross profit, revenue, etc.)\n\n* \n\nRecruit, train and develop Community Builderโs to adequately cover the assigned territory \n\n\n* \n\nUnderstand a growerโs crop input needs throughout the season and forecast based on the seed and chemical projected sales/product needs.\n\n\n* \n\nDevelop a territory business plan to achieve objectives\n\n\n* \n\nWork with each Community Builder to build a Revenue & Action Plan that defines the goals and sets expectations for the working relationship\n\n\n* \n\nLead product demonstrations and presentations to Community Builders and farmers . \n\n\n* \n\nPromote the collection of data from farmers to build a successful crop protection and seed plan customized to the farmerโs needs\n\n\n* \n\nUse Salesforce to manage, prioritize, and document all interactions and sales processes with Community Builders and farmers. \n\n\n* \n\nOrganize and manage sales events within the territory. \n\n\n* \n\nDocument and report suggestions from Community Builders and farmers for process improvement \n\n\n* \n\nRepresent FBN at various farm industry trade shows/events.\n\n\n* \n\nEducate Community Builders and Farmers how to construct orders through FBNโs online platform\n\n\n* \n\nOther duties as assigned\n\n\n\n\n\nRequired Qualifications\n\n\n* \n\nVery strong communication and interpersonal skills with a heightened sensitivity to the issues farmers face. \n\n\n* \n\n7+ years experience as a district, regional or territory manager selling products or services directly to farmers or through a dealer network. \n\n\n* \n\nAbility to adhere to the compliance of all legal and safety procedures.\n\n\n* \n\nKnowledge of agriculture inputs products required \n\n\n* \n\nStrong domain experience and background in farming, production agriculture, retail or input sales. \n\n\n* \n\nCandidates must be comfortable with technology and ideally the latest precision Ag Systems; experience with Salesforce is nice to have but not required. \n\n\n* \n\nBackground in Agronomy and/or territory management, including, but not limited to, the management and use of agronomic data. \n\n\n\n\n\nPreferred Qualifications\n\n\n* \n\nBachelors or advanced degree\n\n\n* \n\n7+ years sales experience in agriculture managing and exceeding monthly and annual quotas selling directly to farmers. \n\n\n* \n\nSuccessful completion of safety training and DOT Hazmat certification course \n\n\n* \n\nMulti-generational farm, farm hand or farm related background.\n\n\n* \n\nCross-functional experience working across the enterprise. \n\n\n* \n\nExperience balancing execution, agility and culture at a fast growing business.\n\n\n\n\n\nTo understand the physical demands of this job, please click this link and refer to Template A\nFBN is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FBN considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.\n \n\nWe participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.\n \n\nFBN is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please fill out this form.\n#Li-AB2\n#Li-Remote\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Sales and Non Tech jobs that are similar:\n\n
$40,000 — $70,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nChatham, Ontario, Canada
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Agiloft is hiring a Remote GTM Field Operations Analyst
\nAgiloft was named a Leader in the 2023 Gartner Magic Quadrant for Contract Life Cycle Management for the fourth year in a row. Contract Lifecycle Management (CLM) is one of the fastest-growing areas of enterprise sales, with a TAM projected to climb from $2B to $7B in the next 5 years. \n \nThe Agiloft Contract Lifecycle Management platform has won dozens of awards, including the Editor's Choice award from PC Mag, for the past five years in a row. \n \nAgiloft has a highly differentiated value proposition which is uniquely appealing to enterprises: pre-built applications with a deeply configurable, no-code platform for integrated Business Process Management throughout an organization. \n \nAgiloft is pioneering the applied use of Artificial Intelligence to enable next-generation business commerce at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies. \n \nAdditionally, 99% of employees who commented on Glassdoor would recommend Agiloft to a friend.\n\n\nPosition Overview\n\n\nThe GTM Field Operations Analyst is a high-impact role at Agiloft who: \n\n\nInnovates constantly our analyses, processes, and systems so we can always be one step ahead of our fast-paced GTM team needs. \nUncovers data-driven insights that have immediate impact in our Field execution and sustain our top-line growth and retention.\nWorks cross-functionally with a โone-teamโ mind-set with other departments, including our Finance, IT and HR teams. \n\n\n\nJob Responsibilities\n* Work with the Field to uncover areas of revenue opportunity in our customer and prospect base \n* Supports GTM Operations Functional leads with Planning/Budgeting \n* Optimize the Field experience in Salesforce and other relevant systems, partnering with Sales Enablement and IT \n* Act as Business Analyst in the implementation and optimization of various GTM tools, translating Field needs into business requirements for the IT team \n* Support in developing and maintaining formal reporting packages for Management and Board use \n* Know the forecasting process and work to make our forecasting more accurate \n* Document processes and methodologies \n* Interpret, evaluate, and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making \n* Create operational efficiencies through process automation and optimization to help drive growth and scalability \n* Contribute in operational efforts to provide data and reporting that will provide sales managers with insights to run their teams effectively \n* Maintain clean system data to provide the most accurate reporting (data normalization / standardization) \n* Build and maintain cross functional relationships with supporting sales functions \n* Other duties as assigned \n\n\n\nRequired Qualifications\n* Bachelorโs Degree in Finance, Economics, Mathematics, or a related field \n* 1 to 3 yearsโ operating in high growth environments, particularly in the technology industry, management consulting and/or investment banking. Experience in SaaS is a plus. \n* Fluent Salesforce user: complex dashboards & reports, custom report types, calculated fields, workflows (admin certification a plus) \n* Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, pivots) \n* A solid understanding of data visualization techniques \n* Intermediate or higher Tableau, Domo or Power BI skills is a plus \n* Python or R programming language for data analysis and statistics is a plus \n* Excellent written and verbal communication skills. \n* Strong attention to detail \n\n\n\n\n\nEnsuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected].\n \nApplicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Consulting, Excel and Sales jobs that are similar:\n\n
$50,000 — $70,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUnited States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.