\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Senior Financial Analyst for the Financial Planning & Analysis team you will be responsible for  forecasting and analysis, and supporting the Manager, Financial Planning & Analysis in completing inter-departmental projects and developing models that support the Plusgrade Solutions business unit. You will help identify and analyze new growth opportunities beyond existing approaches to further improve the business and sustain profitable growth.\n\n\nWe’re looking for a candidate with high attention to detail, an analytical thought process, and exceptional problem-solving skills. \n\n\nAs the Senior Financial Analyst, you will:\n\n\n• Oversee financial forecasting and analysis process for the Solutions business unit \n• Play a key role in the annual revenue planning process & monthly forecasting\n• Support process on business reviews and stakeholder communications, including collaborating across the organization to capture progress against the business plan, key updates on priorities, risks, and identifying opportunities\n• Lead Adaptive Insights integration and monthly updates\n• Support price optimization automation and ad-hoc requests from commercial, product & GMs\n• Lead Revenue leakage monitoring and opportunity analysis\n• Collaborate with cross-functional teams to ensure models consider downstream impacts\n• Analyze partner data and performance to identify trends, risks and opportunities\n• Oversee reporting, maintaining & analysis of KPI dashboards \n• Assist in training junior financial analysts    \n\n\n\n\nYOU ARE SOMEONE WITH:\n• 3+ years of experience in similar roles\n• CMA/ CPA-CMA preferred \n• Travel and/or ecommerce experience is preferred\n• Ability to analyze data and make actionable recommendations with minimum direction\n• Results-oriented with a sense of urgency\n• Customer-oriented, strives to exceed internal and external customer expectations\n• Clear, consistent and reliable communicator\n• Advanced Excel skills required \n• Comfortable in a fast-paced, dynamic environment\n• Flexible and can handle change in a positive fashion\n• Conscientious about integrity, social responsibility and respect\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior and Ecommerce jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nMeet the Role:\n\n\nAs an Account Executive, Revenue Growth you are responsible for identifying and closing sales opportunities within our existing network of customers. Your primary focus will be to introduce our current customers to new products and services and further strengthen our relationships with our customers. Of course, you’re in Sales, so you’ll also identify, and proactively engage in business and sales opportunities to achieve identified objectives.\n\n\nMeet the Team:\n\n\nYou will report into a Director of Sales and you’ll be working alongside other SDR’s, and Sales Executives (AEs) to meet sales targets. This team model allows for lots of collaboration and the ability to share stories/best practices. The leadership style can be described in one word, ENABLERS. The leadership support is based on an individualistic approach enabling you to succeed in this role or prepare you for the next.\n\n\nTerritory: This role is remote for someone based in North America, does include travel to client sites/conferences. Managing a territory in the Northeastern US.\n\n\n\nWhat you'll be doing day to day:\n* You will identify customer needs and cultivate effective sales strategies via phone and email.\n* You will post launch work with Customer Success to ensure consistent value is delivered to the customer and potential for up sell is realized. \n* You’re going to establish a consistent pipeline on a daily basis via lead generation\n* Your day will also include identifying and communicating complementary add-on and cross-selling opportunities to customers by leveraging detailed knowledge and understanding of PointClickCare’s products, programs, and services.\n* Not only will you be responsible for moderate and complex transactions (with speed and accuracy of course) in a fast-paced environment, but you’ll also manage and resolve the most complex transactional operations and issues.\n* You may be assigned to highly strategic customer accounts which may also consist of high revenue base and may assist with training and coaching other Inside Sales Reps.\n* You will also design and execute strategic business plans, establishing and managing through detailed action items to drive profitable revenue growth.\n\n\n\nAbout you: \n* You have experience in sales/customer service, bonus points if it’s in the software industry!\n* You’re not afraid to pick up the phone and make outbound calls to generate sales with small-medium service based companies, because well, you’ve done this before. \n* You demonstrate the ability to engage customers as you build relationships quickly and effectively.\n* You exhibit strong communication and interpersonal skills.\n* You hold a Post-secondary diploma/degree. \n* You thrive in a fast paced demanding environment.\n* You are incredibly comfortable with prospecting, cold calling, and closing sales over the phone.\n* You have some experience at conducting needs analysis.\n* You are organized, independent, resourceful and diligent in maintaining CRM data.\n* You truly believe that there is no “I” in TEAM\n\n\n\n\n$150,000 - $180,000 a yearAt PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The US on target earnings range (base salary + commissions) for this position is $150,000 - $180,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n\nAt PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The US on target earnings range (base salary + commissions) for this position is $150,000 - $180,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n\n\n#LI-SG1 #LI-Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Sales jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, USA

\nLivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.\n\nAt LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.\n\n \n\nOverview:\n\nAs the Senior Manager of Technical Account Management, you will lead the team towards becoming the ultimate technical relationship owner who embraces the importance of the values of the company, advocates for their brands, spearheads initiatives, builds wellness plans, and steps in to steer cross-functional efforts proactively and during crisis situations. Your role will require perseverance and devotion to go above and beyond the call of duty, motivating and supporting the team to live up to their potential. Your goal will be embracing change, leaning into crisis situations, and managing conflict for positive outcomes. Growth mindset to prioritize business needs with aptitude to disagree but to commit to the set direction.\n\n \nYou will:\n\n\n* Learn and maintain the LivePerson product knowledge\n\n* Assist with design of the value-add technical success packages and lead delivery\n\n* Drive collaboration with the product owners\n\n* Be a point of escalation for customers and internal stakeholders\n\n* Embrace change, build and execute change management plans\n\n* Motivate the team to think outside of the box\n\n* Step up to offer help to the fellow managers any day\n\n* Drive customer satisfaction execution of the role definitions and best practices\n\n* Build and manage follow-the-sun and on-call schedules for the team\n\n* Carry manager on-call responsibilities as needed\n\n* Conduct hiring, onboarding and mentoring team members\n\n* Establish strong peer relationships and be a team player\n\n* Take on an initiative to expand existing processes into innovative scaled methodology\n\n* Be hands-on and act as the TAM when needed\n\n* Take on-call duty for the global support organization as per the team's schedule\n\n* Build onboarding plans and continuous training for the team\n\n\n\n\n \nYou have:\n\n\n* 8+ years of professional related experience\n\n* BS/BA or Masters college degree\n\n* Proven experience being a people’s manager in a technical customer-facing discipline; TAM manager’s role preferred\n\n* A proven track record of Technical Account Management for a SaaS, CCaaS, AI or web engagement company, supporting Fortune 500 customers\n\n* Experience in managing operations tasks, i.e. WFM, playbook creation, on-call rotations\n\n* Web and scripting technologies hands on experience\n\n* Good familiarity with APIs /SDKs\n\n* Excellent presentation skills, using Google Slides or similar tools\n\n* Ability to analyze data and provide insights (SQL/NoSQL/Data lake)\n\n* Experience in managing multiple stakeholders (incl. C-suite) and projects\n\n* Ability to have peer to peer relationship with high level customer contacts\n\n* Excellent verbal and written communication skills\n\n* Critical thinker and problem-solver\n\n* Exemplary conflict management skills\n\n* Team player with the ability to work with multiple stakeholders and cross-organizational efforts with a number of different virtual teams concurrently\n\n* Project management experience with certification is a plus\n\n* Strong time-management skills\n\n* Require little to no supervision\n\n* Show up and own any technical conversation pertaining to the platform and product performance for a brand\n\n* Experience in using CRM tools, bug tracking tools, repositories, and log aggregation tools\n\n* Ability to work under pressure and tight deadlines\n\n* Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management of the top accounts \n\n* Discipline to conduct on-call duties as required by the business\n\n* Available to travel to additional customer sites as required (up to 20%)\n\n* Time flexibility to answer questions and participate in meetings working as part of a global team \n\n\n\n\n \nBenefits:\n\nThe salary range for this role will be between $125,000 to $165,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:\n\n\n* Health: medical, dental, vision and wellbeing.\n\n* Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.\n\n* Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability\n\n* Family: parental leave, maternity support, fertility services.\n\n* Development: tuition reimbursement, native AI learning.\n\n* Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.\n\n* #LI-Remote\n\n\n\nWhy you'll love working here:\n\nLivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\n\n \nBelonging at LivePerson:\n\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\n\nWe are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud and Senior jobs that are similar:\n\n $40,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States