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๐ค Closed by robot after apply link errored w/ code 404 6 months ago
THE CHALLENGE\nEventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. Our team is the face of Eventbrite, and weโre charged with finding, attracting, and bringing on the best of the best to drive Eventbriteโs growing business and award-winning culture forward. Hiring the best talent globally is no easy feat. However, we have a talented team who has an inspiring story and mission. Our perfect candidate is someone who can connect that vision and story with top-notch talent.\n\nTHE TEAM\nThe team is set out to help creators build and maintain their community of consumers through the email-campaigns tool. Our strategy in 2022 will focus on helping creators reach, expand, and engage their customer base through monetizable messaging features like premium subscriber lists, additional pricing tiers, and a revamped campaign flow, and improved usability of the existing platform.ย ย \n\nTHE ROLE\nIn this role youโll work closely with a small team of bright, dedicated engineers improving some of our most core services, and providing valuable feedback to the rest of the company about the work theyโre doing against these services. In addition to that, youโll develop features and APIs needed by other feature teams to meet their goals. This role will be instrumental in making the Eventbrite experience a great one for our event creators and customers.ย \n\nTHE TECH STACK\nEventbriteโs primary tech stack is Python, Django, and MySQL, all running on AWS, and this is the main sandbox we play in. However, because this team interfaces with many other teams, thereโs potential for many other pieces of our broader tech stack (Redis, Cassandra, Kafka, ElasticSearch, etc). We are also moving toward a micro-service architecture and using a variety of newer technologies like gRPC.\nYou will have the opportunity to integrate with Eventbriteโs core systems and interfaces, which are built with Django on the backend, and React and Redux on the frontend. We are hosted entirely on AWS, with MySQL and PostgreSQL as the standard database technologies.\n\nWHAT WE OFFER\nAt Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, youโll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more.ย \n\nWe care about your mental health and wellbeing.\nOur employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. Youโll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses.ย \n\nWe work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.ย \nEmployees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.ย ย \n\nWe offer ongoing training and career development that meets people where they are in their careers.ย \nWe offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world.ย \n\nWork-life balance & flexibility is extremely important to us.\nOur employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.ย \n\nABOUT EVENTBRITE\nEventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether itโs an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.\n\nIS THIS ROLE NOT AN EXACT FIT?\nSign up to keep in touch and weโll let you know when we have new positions on our team.\n\nEventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.ย We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.\n\nย Applicant Privacy Notice\n\nEventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud, Backend, Amazon, SaaS, Engineer, Software, Marketing, Sales, Education, Developer, Senior, Digital Nomad, Architect, Drupal, iOS, Mobile, Junior, Excel, Legal, Developer, Travel, Analyst, Accounting, Salesforce, API, Linux, Teaching, Video, React, Microsoft, JavaScript and DevOps jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ Medical insurance\n\n
\n\n#Location\nRemote, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
Incode Technologies is hiring a Remote Solutions Engineer
We are a leading digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, government agencies, and many others to provide more secure and delightful experiences to their customers.
Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.
Weโre in the process of rapidly scaling our global but close-knit team and weโre looking for leaders who are curious, driven and excited by ownership!
Responsibilities
Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase.
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process.
Develop and contribute to internal and external knowledge bases
Be a champion for Incodeโs customers and hold our teams to a high standard of customer service
Requirements
BS degree in Computer Science or in related field
Minimum 5-yearsโ experience in similar roles, ideally in an enterprise SaaS environment
Experience in integration and implementation of web-based platforms and mobile apps
Understanding of APIs, SDKs, microservices, and cloud computing technology
Familiarity with AWS and Docker is a plus
Experience with swift, java, java script.
Experience with mobile app frameworks such as react native, flutter, angular is a plus
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient English, fluent Spanish is a big plus
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way.
Confident, and you easily build relationships when working with your customers and internal partners.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion.
Highly motivated, able to multi-task and be resourceful.
#remote
Benefits & Perks
Meaningful equity
Competitive salary
Travel โ yearly sprints
Benefit allowance for health insurance, life insurance or pension contribution
Open vacation policy
Flexible working hours
Learn the basics of a new language from your colleagues. Weโre a multi-cultural team so you can choose from Spanish, Hebrew, Russian, Hindi, Norwegian, Serbian, or Romanian
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with a well funded early-stage start-up
Working closely with passionate and supportive team members
Our Culture
Values matter! We share a set of core values and want to hear from you if you believe in:
Customer centric and impactful products
Working as part of a bright, passionate, and diverse team
Simplicity
Quality
Bias for action
Integrity
Empathy
Courage
Please note - our commitment to keeping our workforce safe and healthy is of utmost importance. We are working remotely for the time being and have switched to an entirely virtual recruitment process. All of our new recruits will be onboarded safely and are provided with all the tools to work effectively from home!
Incode are an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
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