Coinbase is hiring a Remote Institutional Operations Specialist
\n\nAt Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.\n\nThere are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.\n\nReady to #LiveCrypto? Who you are:\n\n\nYou’ve got positive energy. You’re optimistic about the future and determined to get there. \n\nYou’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. \n\nYou appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.\n\nYou can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.\n\nYou have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.\n\nYou want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. \n\n\n\n\nTeam/ Role Paragraph: The Specialist, CDE & INTX, will be a member of a 24/7 Market Operation team supporting 2 Exchanges. The Specialist will be expected to work independently to troubleshoot a wide variety of issues impacting the exchanges and our clients. More complex issues will require the analyst to engage cross-functional Coinbase teams to effectively resolve the issue(s). This role will also require the Specialist to engage in deployment testing, ensuring that our deployments will not adversely affect our production environments. \n\n\n\nWhat you’ll be doing (ie. job duties): \n\n\n* Provide functional and technical support for all electronic trading, clearing systems, and applications\n\n* Field customer inquiries relating but not limited to exchange functionality, market events, business technology, product schedules, and connectivity\n\n* Supply front line support for internal and external investigations related to the operations of our exchange\n\n* Coordinate with product and development teams to launch new products and implement updates to our platform\n\n* Assist with onboarding and ongoing support of clients and vendors \n\n* Work cross functionally with different teams, such as client services, product design, development, etc. \n\n* Strategize areas of improvement that align with business objectives and growth\n\n* APAC trading hours shift coverage\n\n\n\n\nWhat we look for in you (ie. job requirements): \n\n\n* BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience\n\n* 1+ years of experience working with financial markets and/or in a technical operations role\n\n* Exchange operations and product knowledge of listed futures and/or options with experience in error trade analysis and resolution.\n\n* Remain informed with current market events and industry trends\n\n* Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences\n\n* Ability to learn, document, and improve operational processes as we build out our platform\n\n* Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking\n\n* Experience with different channels of support, including voice, e-mail and/or chat.\n\n* Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization\n\n* Working product and operational knowledge of listed futures or options with a responsive approach to work\n\n\n\n\n\nNice to haves:\n\n\n* Understanding of network protocols\n\n* Understanding of FIX protocol\n\n* Knowledge of databases and SQL\n\n* Customer support experience in a high stress, fast-paced environment\n\n* Proficiency with CRM tools such as Salesforce and JIRA\n\n\n\n\n \n\nP55950\nCommitment to Equal Opportunity\n\nCoinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. \n\nCoinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this intake form to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).\nGlobal Data Privacy Notice for Job Candidates and Applicants\n\nDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. \n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto and Finance jobs that are similar:\n\n
$90,000 — $150,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Singapore
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Motive is hiring a Remote Global Account Manager Enterprise Sales
Global Account Manager, Enterprise Sales\nRemote - United States \n \nAbout the role: \nAs the Global Account Manager of Enterprise Sales at Motive, you are responsible for developing and closing business with some of Motive’s largest accounts. You will own the end-to-end relationship with the parent account, while overseeing all sales into their contractor or franchise network. We are seizing the opportunity created by our strong product positioning and pushing up market. You will lead the charge, selling the value of our products and the business outcomes that can be achieved in partnership with Motive.Our Global Account Manager will primarily focus on a single account that operates using both a company owned fleet and a large network of independent contractors. They will lead a team of account executives selling into the long-tail of the contractor network, while building corporate level relationships and managing the pre and post sale operational complexities of the parent account. Because of the collaborative nature of our Go-to-Market team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced environment with high standards of quality.\n \nWhat you'll do:\n\nLead a world-class team of Account Executives that you’ll partner with on prospecting strategy, account planning, pipeline reviews, achieving revenue targets\n\nIndirectly oversee a cross-functional team of support resources to drive and optimize both pre and post-sale activities. Support teams include Business Operations, Customer Success, Sales Engineering and Marketing, among others.\n\nDevelop champions within the partner both at the corporate level and among independent contractors to ensure that we are set up for success to grow contractual-based business\n\nTrack progress and success of your team against various primary KPIs, coaching and enabling their success across short and long-term goals\n\nCultivate a culture of high-performance and accountability\n\nPartner with our Sales Enablement team ad-hoc and on more formal Account Executive training and coaching programs to ensure consistency and effectiveness across the organization, and more specifically within your team\n\nEnsure use of CRM and other operational tools, processes, and best practices in pipeline planning, forecasting, and sales execution\n\nConstantly study and deepen understanding of market trends to enable consultative insights with the partner\n\nDevelop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business\n\nResolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions\n\n\n\nAbout you:\n\nYou have deep Enterprise sales experience partnering with F500 or F1000 clients\n\n\n\n\n8-10 years of SaaS or industry relevant Enterprise field sales experience required\n\n6+ years of managing a team of cross-functional stakeholders\n\nTelematics, SaaS, and Logistics experience a plus\n\n\n\n\nAbility to lead and motivate others to action, including best-in-class customer skills communication, empathy, and integrity\n\nA people-based mindset, with a passion for coaching and developing sales talent at all levels and a history of developing great sales cultures\n\nYou have an ability to build rapport with C-suite & executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver\n\nAbility to collaborate with internal cross-functional partners across Sales Development, Sales Engineering, Product, Marketing, Customer Success, Legal and Sales Ops\n\nExperience with Salesforce or other CRM and sales technologies and best practices enabling your team to forecast, manage their pipeline and accelerate wins\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Legal, Sales and Non Tech jobs that are similar:\n\n
$55,000 — $127,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Medallion is hiring a Remote Senior Account Manager
\n\n\nAbout Medallion\n\nHealthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over three years, our platform has become an industry standard powering hundreds of healthcare companies to reduce administrative burden for tens of thousands of providers across the country. To date, Medallion has saved over 500,000 administrative hours for our customers!\n\nFounded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.\n\nAbout the Role:\n\nWe're looking for an experienced Senior Account Manager (Enterprise) who will be responsible for managing and growing some of Medallion’s most important customers. As an Enterprise Customer Success Manager, you will help deliver long term success for customers through building and fostering deep relationships with key stakeholders, understanding their business priorities, identifying growth opportunities, and acting as the voice of the customer internally to ensure their needs are met. \n\nIn this role you will work cross-functionally with our Implementation, Operations, Sales, Customer Support, Product, and Engineering teams to not only manage relationships, set expectations, and support day-to-day but to ensure customers achieve a significant return on and drive business success with their Medallion investment.\n\nWe're looking for someone who is resourceful and thrives in a challenging, fast-paced environment. Your role will have a direct impact on top-priority, company-wide goals and will provide accelerated learning \n\nThis role reports to the Director of Customer Success and base compensation for this role may land between $100,000 - $150,000. In addition to base salary, Medallion offers equity, bonus, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.\n\nResponsibilities:\n\n\n* Own the overall relationship with your book of business; work with your customer on all stages of the customer journey from onboarding, driving adoption, growth, and retention\n\n* Partner with the customer to align on their business objectives and goals in order to build and drive measurable success plans\n\n* Drive successful renewals to maintain and grow existing revenue, as well as identify and execute on expansion opportunities\n\n* Be a strategic advisor and provide consultative guidance and best practices to your book of business\n\n* Identify key stakeholders and build relationships with executive buyers and c-suite level contacts\n\n* Develop new and innovative ways to share relevant data and insights that’s impactful to customers and ties back to their success drivers through Strategic Business Reviews\n\n* Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate\n\n* Drive greater customer engagement across accounts by applying data insights, product and industry expertise\n\n* Collaborate with internal teams to solve complex customer problems and drive impact\n\n* Consistently achieve logo retention, net-retention, renewal, and expansion targets\n\n* Act as the voice of the customer, and advocate internally for customer needs and develop strong feedback loops within Medallion\n\n* Drive process improvements that will improve our abilities to better serve both our customers and internal stakeholders as we scale\n\n\n\n\nSkills and Qualifications:\n\n\n* 8+ years of customer success or account management experience at a SaaS startup\n\n* Healthcare consulting or a customer success role with a health-tech company is a plus\n\n* Proven experience leading and managing high touch customer relationships while achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis\n\n* Able to identify solutions, improve effectiveness of current strategies, and manage change\n\n* Previous experience creating growth plans and strategic business reviews for your clients\n\n* GTM and team oriented mindset\n\n* Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides)\n\n* Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally\n\n* Strong operational skills that drive organizational efficiencies and customer satisfaction\n\n* Ability to influence and build credibility and trust across the organization and with customers\n\n* Problem solving, project management, interpersonal and organizational skills\n\n\n\n\n\n\n\n \n\n#LI-Remote\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n
$75,000 — $137,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Nimble Gravity is hiring a Remote Salesforce Developer
Salesforce Developer\nAre you excited about building something to provide a huge impact to the company such as shortening time to revenue? Are you fond of automating workflows and processes to eliminate as much human touchpoint as possible? Do you want to be a part of a high-performance team? Are you passionate about the quality of development and want to be a part of the strategy of world-class applications? Then you belong with us!\n \nWe are seeking a Salesforce Developer to join our growing Care Transformation Engineering team. As an engineer on our team, you will serve a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base. This position is a key role on the team, demonstrating a wide assortment of skills and talents on a regular basis. This person is versed in Salesforce development and can apply agile methodologies.\n \nThe right candidate will work closely with multiple development teams and external partners to strategize and design solutions to difficult problems. The candidate will be confident in the use of the latest tools and best practices, and comfortable both teaching and learning from teams of extremely talented engineers. The candidate will work in partnership with the Product Owner and business development teams to transform product visions into reality.\nResponsibilities\n\n* Partner with cross functional teams to build solutions to improve customer launch efficiency\n\n* Design systems to solve complex business problems\n\n* Design, build, and maintain system integrations to bring data in and out of Sales Cloud, using the appropriate Platform capabilities\n\n* Create clean data model and clean code in Sales Cloud\n\n* Identify areas of technical debt and influence roadmap plans with smart solutions\n\n* Swiftly address any issues and invest in resolutions that improve the product’s reliability going forward.\n\n* Participate in and influence technical decisions of the team\n\n* Promote engineering best practices and operational excellence within the team.\n\n* Stay in the loop on new Salesforce products and capabilities\n\n\n\nQualifications\n\n* 5+ years in technical roles in a related industry\n\n* 4+ years of experience building and testing custom solutions in Apex\n\n* 3+ years of experience building Lightning components\n\n* Optimize for impact over progress and love getting stuff done\n\n* Experience with system design to solve complex problems\n\n* Experience with data integration, Salesforce Platform APIs, or other supporting technologies\n\n* Salesforce Sales Cloud\n\n* Continuous integration, especially with Salesforce DX\n\n* Experience in our other technologies is a bonus: Ruby, Java, Golang, React, GraphQL, AWS\n\n* HL7 FHIR (Fast Healthcare Interoperability Resources)\n\n\n\nAdditional Perks\n\n* Competitive salary\n\n* Remote work option with home internet allowance\n\n* Healthcare insurance (medical, dental, and vision)\n\n* Savings fund\n\n* Food coupons\n\n* Christmas bonus\n\n* 25 Total days off first year (Vacation, Sick, PTO)\n\n* 50% Vacation premium\n\n* Education stipend\n\n\n\nAbout Nimble Gravity\nNimble Gravity is a team of outdoor enthusiasts, adrenaline seekers, and experienced growth hackers. We love solving hard problems and believe the right data can transform and propel growth for any organization.\nNimble Gravity Product Engineering collaborates closely with the Included Health Product Management and Design teams to scale and strengthen their Web and Android experiences. Included Health’s powerful healthcare navigation app includes personalized Provider matching, 24/7 Telemedicine+, Expert opinions on diagnoses and treatment plans, and medical claims advocacy. \nNimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, Android, Sales and Engineer jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nGuadalajara, Jalisco, Mexico
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
SmithRx is hiring a Remote Sales Operations Analyst
\nWho We Are:\n\nSmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.\n\nWe pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:\n\n\n* Integrity: Always operate with honesty and transparency so we earn the trust of our clients.\n\n* Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.\n\n* Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.\n\n\n\n\nJob Summary:\n\nOur Revenue team is looking for a Sales Operations Analyst who will play a key role in maintaining our Salesforce CRM, optimizing sales processes, supporting our contract management process, and providing analytics that drive decision-making. Your work will directly impact our sales efficiency and success. The Sales Operations Analyst will work closely with the Sales, Legal, and Revenue teams to drive efficiencies across the business. \n\nThe successful candidate will evidence a passion for optimizing the sales operations function within a large and growing organization.\n\nWhat you will do:\n\n\n* Maintain Salesforce CRM, including workflow, reporting, and data integrity\n\n* Partner with our Sales, Salesforce, and BD teams to improve how we track client, broker, and consultant relationships\n\n* Work with our Salesforce team to streamline the contracting process from opportunity to close and work with our Finance team to ensure ERP interoperability\n\n* Modify and send contracts to clients for signature, input all relevant contractual financial details to Salesforce, ensure all contracts are stored in the proper company folders, and track execution and progress via regular reporting\n\n* Own the integrity of our contracting data within our business systems and interface directly with the Finance team to ensure seamless monthly invoicing\n\n* Optimize sales and operational efficiency through process improvement\n\n* Act as a liaison with other departments to ensure the integrity of master data information in Salesforce\n\n* Ensure opportunities are properly tracked in Salesforce, validating our systems against the signed contract\n\n* Partner with the Sales and Marketing teams to implement business systems that enable more efficient GTM strategies\n\n\n\n\nWhat you will bring to SmithRx:\n\n\n* Bachelor’s degree in Business, Economics, Finance, Mathematics, Data Analytics, or related quantitative field\n\n* 5+ years of experience in Sales Operations or Sales support \n\n* Proficiency in Salesforce CRM and business intelligence tools required\n\n* Prior experience in contract management in sales operations functions is highly desired \n\n* Demonstrated ability to work in collaboration with multiple functional areas\n\n* Excellent problem solving and analytical skills combined with a strong business and technical acumen\n\n* Strong project management, organizational and prioritization skills\n\n* Exceptional written and verbal communication skills\n\n\n\n\nBonus points:\n\n\n* Working knowledge of the following technologies and software: Zapier, Docusign, Loom, Confluence\n\n\n\n\nWhat SmithRx Offers You: \n\n\n* Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance\n\n* Flexible Spending Benefits \n\n* 401(k) Retirement Savings Program \n\n* Short-term and long-term disability\n\n* Discretionary Paid Time Off \n\n* 12 Paid Holidays\n\n* Wellness Benefits\n\n* Commuter Benefits \n\n* Paid Parental Leave benefits\n\n* Employee Assistance Program (EAP)\n\n* Well-stocked kitchen in office locations\n\n* Professional development and training opportunities\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Marketing and Sales jobs that are similar:\n\n
$80,000 — $125,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPlano, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWe are seeking a dynamic and experienced Vice President of Professional Services to join our executive team. This role will lead the Professional Services division - driving profitability, ensuring seamless collaboration with cross-functional partners, and guiding customers to value realization. \n\nThe ideal candidate will have a proven track record in leading Professional Services teams within the SaaS industry and be adept at operating in efficient growth environments. This role will report directly to the Chief Revenue Officer.\n\nRole Responsibilities \n\n\n* Leadership and Strategy: Lead the Professional Services team, setting a clear vision and coherent strategy to achieve overall business goals. Drive the team towards operational excellence and customer impact.\n\n* Profit and Loss (P&L) Management: Take full P&L responsibility for the Professional Services division, ensuring the team operates at a positive margin for both Professional Services and recurring revenue.\n\n* Revenue Leadership Team Participation: Act as a key member of the Revenue Leadership Team with other peer leaders building growth and value strategies for existing and future customers. \n\n* Bookings, Revenue, Margin Forecasting: Provide reliable and accurate forecasting for the professional services and select recurring revenue functions on a weekly basis.\n\n* Team Development and Growth: Recruit, mentor, and develop a high-performing global team. Foster a culture of continuous improvement, evolution, and professional growth. Balance time effectively between our recurring services offerings, one-time services offerings, and transformational services offerings. \n\n* Cross-Functional Collaboration: Work closely with Sales, Customer Success, and Product teams to align strategies, ensuring cohesive growth and customer success. Create short-term programs to redeploy customers in need of value reset. \n\n* Services Portfolio Design: Oversee the offers and success measures of our Professional Services team, including the design and pricing of Onboarding, Consulting, Technical Account Management, Education, and Managed Services offerings.\n\n* Service Delivery Excellence: Oversee the delivery and structure of professional services offerings, ensuring high-quality standards and alignment with customer needs and expectations.\n\n* Customer Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and ensuring their success with Pendo's platform and offers.\n\n\n\n\nMinimum Qualifications \n\n\n* Bachelor’s degree in Business, Management, or a related field; Master’s degree preferred.\n\n* Minimum of 10 years of experience in professional services, with at least 5 years in a leadership role within a SaaS company.\n\n* Demonstrated experience in managing P&L and operating profitable teams.\n\n* Proven ability to lead and scale professional services teams in a high-growth environment.\n\n* International contracting and delivery experience\n\n* Excellent communication, leadership, motivation, and strategic thinking skills.\n\n* Deep understanding of the SaaS industry and customer value dynamics.\n\n* Strong ability to work cross-functionally with all areas of the overall business.\n\n* Perspective on how to scale services via solutions & services partners, SIs, and remote delivery hubs. \n\n\n\n\nPendo Description:\n\nPendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.\n\nCome join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.\n\nEEOC\n\nWe are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\n\nAccessibility\n\nPendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation(s) for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\n\nCompensation \n\nOur salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\n\nThe expected base salary range for this role in the following locations is: \n\nSan Francisco Bay Area, CA, New York City, NY, Raleigh, NC - $210,000 - $262,500 USD\n\nIndividual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\n\n \n\n#LI-Hybrid\n\n#LI-CS2 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and SaaS jobs that are similar:\n\n
$65,000 — $125,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRaleigh, North Carolina, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
SpotOn: Product is hiring a Remote Data Analytics Manager Sales
\nSpotOn’s data analytics team provides up-to-date, accurate data, analyses, insights and recommendations to support data-driven decision making and improve operational efficiency across SpotOn’s different departments and teams. We build our data infrastructure as a product instead of just a service, with the ability to make a significant impact on Spoton’s products, operations and business strategy.\n\nAs a Data Analytics Manager at SpotOn, you will lead a team of data analysts, partner with the CRO and different Sales functions and teams to improve lead sources conversion rate and Hospitality Executive productivity. To achieve these goals you will need to collect business requirements and questions; use various types of data and tools to create analyses and dashboards that answer those business questions; and support the teams’ daily operations. You will be an active thought partner and subject matter expert to data, deeply involved in new projects and all aspects of your stakeholders deliverables to bring them, and SpotOn in general, huge value, insights and support. You will mentor the analysts on your team and will be responsible for their professional growth through setting personal & team goals & conducting periodical feedback sessions. \n\nResponsibilities\n\n\n* Design and oversee the implementation of SpotOn’s analytics strategy across all lead sources and acquisition channels using various data sources (Salesforce, merchant attributes and more). \n\n* Proactively investigate data for opportunities to improve and to provide insights on underlying causes of changes in conversion rate, lead size, campaign effectiveness and other metrics.\n\n* Lead a team of analysts responsible to develop and deliver actionable and insightful analyses to support Sales leaders and company goals. \n\n* Partner with sales leaders to ensure data-driven decision making guides their decision, making sure business priorities are aligned and execution of the data team is flawless. \n\n* Ensures that good data & dashboards DLC processes are in place and followed.\n\n* Maintain appropriate level of understanding of the data structure & transformations and/or dashboards that their team is responsible for and is able to jump in as needed.\n\n* Able to define and create first-draft solutions on the fly without needing to go back to the team.\n\n* Understand the larger focus of business/company goals and roadmap, and share updates and answers questions about the overall business with the team while acting as a proxy into other business units.\n\n* Grow their team and entire data organization in alignment with strategic plans. Ensure that team members have everything they need to execute on their work.\n\n* Continuously improve business acumen and understanding of SpotOn products and business, as well as the payments industry at large.\n\n\n\n\nRequired Skills and Experience\n\n\n* 7-10 years of data analytics experience, preferably for SaaS or payments companies\n\n* Experience presenting complex data analyses to senior management \n\n* Experience using PowerBI for visualizations\n\n* Foundational understanding of data modeling best practices. Bonus points for experience with dbt and version control.\n\n* Experience with a modern data warehouse like Snowflake, BigQuery, Redshift or Firebolt\n\n* Exceptional data analytics capabilities using modern data technologies & programs\n\n* Understanding of sales cycles and stages; Familiarity with Salesforce & multi-dimensional attribution models is a big advantage. \n\n* SQL proficiency and comfort navigating large data sets\n\n* Driven by analytics and metrics, leveraging data to make informed decisions\n\n* Highly organized with attention to detail and ability to prioritize \n\n* Able to communicate effectively with diverse stakeholders\n\n* Able to summarize, explain, and simplify complex data analyses and concepts \n\n* Superb presentation skills, great at using data to tell stories \n\n* Team player with collaborative approach to work \n\n* Ability to manage multiple deliverables simultaneously and proactively communicate changes and roadblocks\n\n* Comfortable working collaboratively with various stakeholders across departments, including senior management\n\n* Undergraduate degree in quantitative major (Finance, Economics, Math, Computer Science) or equivalent experience\n\n\n\n\nSkills that are a plus\n\n\n* MBA / MA in quantitative field\n\n\n\n\nBenefits: \n\nAt SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:\n\n\n* Medical, Dental and Vision Insurance \n\n* 401k with company match\n\n* Restricted Stock Units\n\n* Paid vacation, 11 company holidays, sick time, and volunteer time off \n\n* Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities\n\n* Monitor, Keyboard, and Mouse needed for your home office? We got you\n\n* Monthly cell phone and internet stipend\n\n* Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics\n\n* Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice\n\n\n\n\nCompensation:\n\n\n* Our base pay range starts at $130,000 -$160,000 for this role\n\n* Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan\n\n* Offers will be reflective of the candidate’s location and experience. \n\n\n\n\nSpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.\n\n#LI-Hybrid \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior and Sales jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Gusto, Inc. is hiring a Remote Embedded CX Enablement Lead
\nAbout the Role:\n\nYou will be responsible for hands-on work with our Gusto Embedded Payroll Partners as they prepare to launch their payroll customer support function. This includes leading partner-facing project management, creating new programs and policies, planning and executing payroll training, and other special projects for CX performance or team operational improvements. \n\nAbout the Team:\n\nGusto Embedded Payroll is our newest business unit, driving the next arc of innovation and growth for Gusto. Our mission is to enable any third party SMB platform to build, sell, and serve payroll, however, they wish. Our API offering allows other companies to offer payroll services to their customers inside their app or service. By creating a more seamless payroll experience for SMBs, we will bring Gusto’s platform to hundreds of thousands more businesses than those we serve directly.\n\nHere’s what you’ll do day-to-day:\n\n\n* Operate: Drive Partner CX operational meetings during key implementation and onboarding phases, and continuing to liaise with them after go-live\n\n* Develop: Build Partner toolkits and playbooks to ensure their continued success with embedded payroll\n\n* Facilitate: Ensure successful Partner adoption of both basic payroll concepts and the CX systems in use to serve their end-users via facilitating in a live training environment\n\n* Iterate: Continuously look for opportunities for improvements to our CX support structure & design\n\n\n\n\nHere’s what we're looking for:\n\n\n* Four plus years of leading teams in a customer or partner-facing support function in a SaaS environment\n\n* Strong core payroll expertise – tax agency and filing knowledge is a plus but not a requirement\n\n* Demonstrable experience with project and/or program management\n\n* Fluency in CRM and task management systems (e.g. Salesforce Lightning, NICEone, JIRA)\n\n* Comfortable navigating complex customer needs, serving as an active stakeholder in identifying the root cause of an issue and seeking out a path to resolution; previous experience working directly with Gusto Accounting Partners is a plus but not required \n\n* Excellent communication skills both verbally and written \n\n* Sense of ownership and comfort with ambiguity—we are building something new which is an opportunity to contribute but also may mean we don’t have all the answers yet!\n\n* Eager to learn from our early adopters, excited by the combination of going deep with our individual partners, while looking for opportunities to build for scale\n\n* Previous experience supporting SMB or enterprise-level customers with SaaS\n\n* Recreational interest in integrations/APIs or technical engineering, at minimum an eagerness to learn API basics and how Partners integrate with Gusto \n\n\n\n\nOur cash compensation range for this role is targeted at $117,000 - $145,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Accounting, Payroll and API jobs that are similar:\n\n
$70,000 — $175,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n\nAbout Density\nAt Density, we build one of the most advanced people sensing systems in the world. Density can tell you how many people are in any room in real-time, with very high degrees of accuracy, and without invading privacy. The result of distributing this platform is lower emissions, less waste, better access, safer buildings, and better designed cities. It is a long term pursuit and one we could use your help achieving.\n \nOur product is being deployed globally by companies of all industries and sizes. What these customers have in common is workspace. Collectively they own, operate, and occupy billions of square feet of corporate real estate.\n \nAs our sales team continues to grow, we need someone to help us build the foundation to help take us to the next level.\n \nThat’s where you come in.\n\n\n\nIn this role you will:\n\n\n* Be the designer and maintainer of our company’s SFDC instance including automating flows, troubleshooting issues, bulk importing and exporting data, and working with teams across the funnel to implement and enforce best practices. \n\n* Identify core operational issues and propose new work streams, application solutions, and process improvements.\n\n* Modify and scale existing processes to support more users and new business requirements.\n\n* Engage with business stakeholders to gather and analyze requirements and propose solutions that leverage Salesforce functionality.\n\n* Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, notifications, approval processes, Lightning Process Builder, and Visual Workflow.\n\n* Collaborate with business teams to design, customize and configure improvements to the UI, reporting, and business processes.\n\n* Play a key role in ensuring Salesforce interoperates seamlessly with other business productivity systems such as Netsuite, DealHub, and Hubspot, among others.\n\n* Document, maintain, and update system-level customizations. \n\n* Provide advanced reporting and searching assistance.\n\n* Manage data import, data cleansing, deduplication, optimization, and data maintenance efforts.\n\n* Configure Salesforce and related applications – such as Hubspot, DealHub, LinkedIn Sales Navigator – to ensure seamless data flow and integrations.\n\n* Maintain user roles and profiles, security settings, and access settings (User Profiles, Role Hierarchy, Sharing Rules and Security).\n\n* Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, and data integrity.\n\n* Build reports and dashboards to assist individual team members and management in measuring progress against goals, efficacy of new initiatives, and improving performance.\n\n* Keep abreast of new SFDC features and functionality and provide recommendations for process improvements.\n\n\n\n\n\n\nIdeal candidates will have:\n\n\n* Detailed knowledge and experience using programming languages in SFDC including Apex and other languages such as: SOQL, Javascript, CSS, HTML, and SOUL.\n\n* Detailed knowledge and experience designing and customizing validation formulas, workflow rules, objects, custom object building and user/role assignments. \n\n* Experience with third party platforms including: Hubspot, Netsuite, DealHub, Gong, and Slack. \n\n* Detailed knowledge of Salesforce cloud paradigms, inherent risks, and appropriate deployment strategies.\n\n* Detailed knowledge of commonly-used Salesforce functionality and its administration.\n\n* Working knowledge of relational database architectures and query languages.\n\n* Basic knowledge of software engineering best practices.\n\n* Basic knowledge of one or more project management paradigms, such as Agile.\n\n* Proactive and creative approach to finding solutions to stakeholder problems.\n\n* Strong analytical thinking and troubleshooting skills.\n\n* Strong written and verbal communication skills.\n\n* Ability to multi-task in a fast-paced, constantly-changing environment.\n\n* Salesforce Administrator certification required, Salesforce Certified Platform Developer preferred. \n\n* Typically requires 3+ years of experience in a closely-related role. Education and certifications are valued and may contribute towards this criteria as applicable.\n\n* Ability to commute to the SF (preferred) or NYC office as part of a hybrid model, 1-3x weekly. \n\n\n\n\nWhat we bring:\n\n\n* Excellent benefits including medical, dental, vision, mental and reproductive health, 401K, equity, Flex Fridays, Remote Friendly, unlimited and mandatory PTO and more.\n\n* A work environment full of fun, smart, talented, dedicated, and truly kind teammates.\n\n* Our values: be humble, seek feedback, and always solve the fundamental problem. These values are hard to achieve but we aspire to them daily.\n\n* A team hailing from places like Apple, LinkedIn, Stripe, Meraki, Hashi Corp, WeWork, NASA, and beyond.\n\n* Venture funding of $227 million raised from investors like Kleiner Perkins, Founders Fund, and Upfront Ventures.\n\n\n\n\nDensity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Designer, Education, Cloud and Sales jobs that are similar:\n\n
$57,500 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nJoin our growing account management team and help build a process built on collaboration, innovation, and customer-centricity are at the forefront. As the first Renewal Specialist at Crossbeam. Work the team, you will work closely with our Customer Success team and Account Managers, guiding the renewal process with a keen eye for opportunity and a commitment to enhancing the customer experience. Your drive, curiosity, and passion for excellence fuel your efforts as you strive to achieve best-in-class retention rates. With your intelligence and customer-centric approach, you're dedicated to delivering exceptional value and ensuring each renewal reflects our commitment to excellence.\n\n \nResponsibilities include:\n\n\n* Renewal Ownership: Lead the renewal process in collaboration with the account team to preserve and enhance our customer contracts and relationships.\n\n* Customer Growth & Retention: Discover and identify upsell opportunities upon contract renewal to maximize customer growth while identifying and mitigating renewal churn risk.\n\n* Proactive Customer Engagement: Engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments.\n\n* Forecasting & Reporting: Maintain and report an accurate 90-day rolling forecast of renewals in your territory using tools like Salesforce & Clari.\n\n* Contract Negotiation: Negotiate and execute renewal contracts that are on time and align with customer goals. Understand the nuances of working through Crossbeam’s deal desk process\n\n* Process Building. Work with the Senior Sales manager to develop a playbook for renewal engagement maximizing revenue retention & customer experience. \n\n* Cross Collaboration: Work closely with the Customer Success, RevOps, & Account Management teams to ensure a united customer experience.\n\n* Customer Consultation. Act as a trusted resource for our customers by maintaining a deep understanding of the Crossbeam products and the value they deliver.\n\n\n\nThese are some of your traits:\n\n\n* You have 2+ years of Renewals, Sales Operations, Account Management, or Customer Success.\n\n* You have experience problem solving and overcoming objections. \n\n* You keep the customer’s experience at the center of what you do.\n\n* You can balance between being operational and value-driven with strong communication skills.\n\n* You have a high bar for attention to detail and are highly organized.\n\n* You are collaborative and thrive when you take challenges and objections head-on.\n\n* You are passionate about business technology. The problem that Crossbeam solves — and how we are solving it — excites you. Geeking out about it will come naturally. \n\n* You speak your mind, and have no issue raising concerns with company leaders, but are also able to “disagree and commit” when things don’t go your way.\n\n* When you don’t know how to do something, you’ll admit it and make a quick assessment of whether it’s something you can figure out, if you’ll need help, and where that help should come from.\n\n* You just read this whole list and got more excited than concerned.\n\n\n\nInterview Process\n\nWe go through the same interview steps for all Renewal candidates to ensure equity in our hiring process. Our process is designed to learn as much about each candidate as possible, as well as to give candidates access to our team and learn about what it's like to be a team member at Crossbeam. Topics will range from technical skills to problem-solving approaches and collaboration. \n\n \n\nProcess\n\n\n* Call with recruiter\n\n* Call with Hiring Manager, Senior Sales Manager, Growth\n\n* Project\n\n* Individual interviews with core team members\n\n* Final call with the VP Sales\n\n\n\n\n \nBenefits\n\nThis is a salaried* role + commission. In addition, Crossbeam offers:\n\n\n* Health Care Plan (Medical, Dental & Vision)\n\n* Flexible PTO Policy\n\n* Parental leave\n\n* Stock Option Plan\n\n* 401k Plan + Match\n\n* Learning & Development Budget\n\n* Coworking Budget\n\n* Generous Wellness Stipend\n\n\n\n\n*This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to Crossbeam. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $70,000- $80,000 Annually. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n
$52,500 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Postman is hiring a Remote Senior Marketing Operations Manager
Who Are We?\n\nPostman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. \n\nWe recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.\nThe Opportunity\n\nPostman is seeking a seasoned Senior Marketing Operations Manager to help take our systems, processes, and infrastructure to the next level. You will work closely with various Marketing stakeholders, and Sales Operations to assist in driving marketing impact while increasing operational efficiencies. You will oversee the marketing processes, and enablement of integrated marketing campaigns while providing technical expertise and guidance related to all systems and lead lifecycle flows. A successful candidate is a driven, highly collaborative teammate who loves systems, processes, data, and is energized by fast-paced environments.\nWhat You’ll Do\n\n\n* Ownership of Marketo, including processes and automation, in addition to other marketing technology tools such as Zuddl, Metadata.io, ZoomInfo, and others.\n\n* Manage the integration strategies and requirements with the related technologies\n\n* Optimize the lead management process including documentation of campaign execution, leads management, automation, and process flows.\n\n* Collaborate with key stakeholders across teams to identify gaps in current processes/systems and optimize workflows to increase efficiency across departments\n\n* Enable the Marketing team to perform day-to-day execution of campaigns through training and documentation\n\n* Work closely with the Sales Operations team to implement architecture requests related to workflows and tracking\n\n* Manage and improve scoring models and lifecycle management for leads by facilitating sales handoff, prioritization, and automated nurture programs\n\n* Responsible for data hygiene and enrichment including managing any 3rd party data and imports into the system\n\n* Ensure compliance with GDPR and CCPA regulations within our Marketing systems by partnering with in-house cybersecurity and legal council\n\n* Partner with Marketing team to scale the marketing technology infrastructure, systems and tools to better segment, target, and engage with prospects and customers, including lead and customer lifecycle, automation logic, & nurturing\n\n* Operate autonomously with a high level of quality and integrity\n\n\n\nAbout You\n\n\n* 8+ years experience in a B2B marketing operations or automation role\n\n* Deep experience with Marketo (Marketo certified preferred), SFDC (high proficiency with Salesforce preferred), and related platform integrations (i.e. Zuddl, CMS, ZoomInfo, Rampmetrics/Bizible, etc)\n\n* Understand demand generation including email strategies & execution\n\n* Technical aptitude: Have worked with highly complex processes and a large MarTech stack; ability to understand technologies and how to leverage them to achieve desired results\n\n* Exceptional interpersonal skills, ability to develop and maintain strong relationships with stakeholders and tailor communications to a broad range of internal and external audiences\n\n* Strategic, technical thinking and strong business acumen with a desire to problem solve and seek out opportunities to improve processes\n\n* Expertise in translating strategy to execution\n\n* Ability to navigate ambiguity, prioritize and manage multiple projects\n\n* Strong collaborator who seeks out feedback and input to build on existing infrastructure\n\n* Thoughtful problem-solving tendencies with the ability to take initiative and ownership with a focus on continuous improvement\n\n* A roll up your sleeves and get work done attitude\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nThis is a remote role baed on the West Coast (USA) and the reasonably estimated salary for this role ranges from $135,000 to $175,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Salaries will vary outside of the listed metropolitan areas & the U.S.\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to API, Senior, Marketing, Legal and Sales jobs that are similar:\n\n
$60,000 — $115,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Apollo.io is hiring a Remote Senior Business Systems Analyst
\nPosition Overview: \n\nThe GTM Systems team leverages data, process, and technology to support the explosive growth of Apollo. We partner with leaders from the Sales, Customer Success, Marketing, Partnerships, Legal, Product, and Engineering teams to develop a cohesive company-wide strategy and execute on a global scale. The business systems team is the foundational component of Revenue Operations that provides the automation and tooling required for scale. \n\nAs a Business Systems Analyst, you will design, develop, and implement SaaS-based applications solutions that help solve business problems through technology. In addition, you will evaluate existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs. This role requires strong partnership with cross-functional stakeholders and deep systems knowledge in order to effectively plan and deliver scalable solutions across many business processes. Over time, a successful candidate will own the Business Systems infrastructure for several parts of our lead-to-cash processes.\n\nThis position is an individual contributor and reports to the Director of GTM Systems.\n\nResponsibilities: \n\n\n* Administer, architect, and strategize world-class business systems\n\n* Partner with stakeholders across business functions to understand business problems, gather requirements, and build a technology roadmap\n\n* Address business problems and drive operational efficiencies by designing elegant processes and technical solutions\n\n* Support end-to-end feature and/or system implementations, including discovery/requirements gathering, vendor selection, solution design, build/configuration, QA/UAT, deployment, and training and communication\n\n* Work with internal business team customers to gather requirements to deliver innovative solutions that meet needs with respect to functionality, performance, scalability, reliability and realistic implementation schedules.\n\n* Create and maintain thorough, up-to-date, functional and technical systems documentation\n\n\n\n\nRequirements: \n\n\n* College degree in a technical field, and/or equivalent work experience\n\n* 4+ years of business analysis or consulting experience\n\n* 4+ years of hands-on experience with the Salesforce platform (administration and/or development)\n\n* Demonstrated ability to manage and collaborate with multiple concurrent stakeholders\n\n* Ability to thrive in a high-growth, fast-paced environment and own multiple projects/tasks with high attention to detail\n\n* Deep understanding of go-to-market business processes\n\n* Experience working within Agile methodology\n\n* Excellent verbal and written communication skills\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting and Senior jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pendo is hiring a Remote Customer Experience Manager
\nAs part of a global Customer Experience team, the Customer Experience Managers (CEMs), work across a large customer base through 1:1, 1:many and digital engagements. They are articulate and well-versed in data and automation but never lose touch with the customers through real, human engagements and work directly with customers to drive positive outcomes. Our CEM’s have a deep understanding of our customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. At Pendo, Customer Experience Managers are considered trusted advisors to our customers, Pendo business partners and are product experts in Pendo’s technology.\n\nThis is a great opportunity to gain experience in a fast-paced software startup that provides a solution to accelerate growth among other product teams and customer experience teams around the world.\n\nResponsibilities (what you'll do):\n\n\n* Articulate, consult, and collaborate around the Pendo customer experience to understand the entire customer journey, putting customers’ needs first and helping to evolve it as needed.\n\n* Implement and execute user training and enablement sessions using a “train the trainer” approach, ensuring scalability and the clear, effective delivery of information.\n\n* Communicate intricate technical concepts, solutions, and challenges in a clear and understandable manner to a non-technical audience.\n\n* Enabling customers at scale to increase adoption and utilization of Pendo across their organization to drive long-term retention. \n\n* Identify and document customer objectives and achievements during their Pendo journey, aiming to showcase value and offer suggestions on optimizing product utilization.\n\n* Collaborate cross-functionally with team members to unblock and deliver customer needs. \n\n\n\n\nYou will thrive in this role if you obtain any of the following qualities: \n\n* Product Expert: An individual who excels in customer success with a strong technical aptitude to effectively understand and address our customer's needs.\n\n* Customer Advocate: Adept at managing direct and complex interactions with customers, addressing concerns, and maintaining positive relationships.\n\n* Facilitate Group Training Sessions: Comfortable in delivering effective training sessions to large audiences, ensuring clarity and engagement from a diverse audience.\n\n* Proactive Engagement: Excel in proactive customer engagement by leveraging data to help anticipate needs from our customers. \n\n* Eagerness to Learn: Continuously adapting and expanding your perspective by actively engaging with your cross-functional network. Embrace a proactive learning approach and leverage tools to enhance operational efficiency at scale to help manage customer experience to drive renewals and expansions. \n\n\nMinimum Qualifications:\n\n\n* 2+ years customer-facing experience within a software company is required\n\n* Undergraduate degree or equivalent practical experience\n\n\n\nPreferred Qualifications/Skills:\n\n\n* Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.\n\n* Demonstrated ability to analyze data and business insights to influence stakeholder decision-making.\n\n* Experience discovering key goals and steering customer stakeholders with Success Plans.\n\n* Exceptional communication and presentation skills (both written and verbal)\n\n* Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through senior-level stakeholders.\n\n* Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.\n\n\n\n\n \nPink, Perks, and Such:\n\nPendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.\n\nCome join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.\nEEOC\n\nWe are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\nAccessibility\n\nPendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\n\nCompensation\n\n \n\nOur salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\n\n \n\nThe expected OTE salary range for this role in the following locations is:\n\n(OTE with a Split of 80/20) \n\nRemote - $80,000 - $100,000\n\nRaleigh, NC - $80,000 - $100,000\n\nSan Francisco Bay Area, CA - $92,000 - $115,000\n\nNew York City, NY - $84,000 - $105,000\n\nColorado - $80,000 - $100,000\n\n#LI-Remote\n\n#LI-BL1\n\n \n\nIndividual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\n\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pendo is hiring a Remote Customer Experience Manager
\nAs part of a global Customer Experience team, the Customer Experience Managers (CEMs), work across a large customer base through 1:1, 1:many and digital engagements. They are articulate and well-versed in data and automation but never lose touch with the customers through real, human engagements and work directly with customers to drive positive outcomes. Our CEM’s have a deep understanding of our customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. At Pendo, Customer Experience Managers are considered trusted advisors to our customers, Pendo business partners and are product experts in Pendo’s technology.\n\nThis is a great opportunity to gain experience in a fast-paced software startup that provides a solution to accelerate growth among other product teams and customer experience teams around the world.\n\nResponsibilities (what you'll do):\n\n\n* Articulate, consult, and collaborate around the Pendo customer experience to understand the entire customer journey, putting customers’ needs first and helping to evolve it as needed.\n\n* Implement and execute user training and enablement sessions using a “train the trainer” approach, ensuring scalability and the clear, effective delivery of information.\n\n* Communicate intricate technical concepts, solutions, and challenges in a clear and understandable manner to a non-technical audience.\n\n* Enabling customers at scale to increase adoption and utilization of Pendo across their organization to drive long-term retention. \n\n* Identify and document customer objectives and achievements during their Pendo journey, aiming to showcase value and offer suggestions on optimizing product utilization.\n\n* Collaborate cross-functionally with team members to unblock and deliver customer needs. \n\n\n\n\n \n\nYou will thrive in this role if you obtain any of the following qualities: \n\n* Product Expert: An individual who excels in customer success with a strong technical aptitude to effectively understand and address our customer's needs.\n\n* Customer Advocate: Adept at managing direct and complex interactions with customers, addressing concerns, and maintaining positive relationships.\n\n* Facilitate Group Training Sessions: Comfortable in delivering effective training sessions to large audiences, ensuring clarity and engagement from a diverse audience.\n\n* Proactive Engagement: Excel in proactive customer engagement by leveraging data to help anticipate needs from our customers. \n\n* Eagerness to Learn: Continuously adapting and expanding your perspective by actively engaging with your cross-functional network. Embrace a proactive learning approach and leverage tools to enhance operational efficiency at scale to help manage customer experience to drive renewals and expansions. \n\n\nMinimum Qualifications:\n\n \n\n\n* Customer-facing experience within a software company is required\n\n* Undergraduate degree or equivalent practical experience\n\n\n\nPreferred Qualifications/Skills:\n\n \n\n\n* Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.\n\n* Demonstrated ability to analyze data and business insights to influence stakeholder decision-making.\n\n* Experience discovering key goals and steering customer stakeholders with Success Plans.\n\n* Exceptional communication and presentation skills (both written and verbal)\n\n* Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through senior-level stakeholders.\n\n* Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.\n\n\n\n\n \nPink, Perks, and Such:\n\nPendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.\n\nCome join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.\nEEOC\n\nWe are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\nAccessibility\n\nPendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\n\nCompensation\n\n \n\nOur salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\n\n \n\nThe expected OTE salary range for this role in the following locations is:\n\n(OTE with a Split of 80/20) \n\nRemote - $80,000 - $100,000\n\nRaleigh, NC - $80,000 - $100,000\n\nSan Francisco Bay Area, CA - $92,000 - $115,000\n\nNew York City, NY - $84,000 - $105,000\n\nColorado - $80,000 - $100,000\n\n#LI-Hybrid\n\n#LI-BL1\n\n \n\nIndividual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\n\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRaleigh, North Carolina, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Motive is hiring a Remote Regional Vice President Enterprise Sales Ohio Valley Great Lakes
\nLocation: Must be located within Ohio Valley/Great Lakes region of the USA (Illinois, Ohio, Indiana, Michigan and Kentucky)\n\nAbout the Role:\n\nAs a Regional Vice President, Enterprise Sales at Motive, you will be a key leader in our fastest growing segment at Motive. Our RVPs manage a team of Enterprise Account Executives and guide them in both engaging and closing Motive’s largest prospects. You’ll lead initiatives across hiring, coaching, and enablement to support Motive’s growth & success. Your team will sell into the most impactful companies in North America that power the physical economy. \n\nWe are seizing the opportunity created by our strong product positioning in the market by heavily investing across all Go-To-Market (GTM) teams within our Enterprise segment. You will lead the charge, selling the value of our products and the business outcomes that can be achieved for our customers in partnership with Motive. \n\nOur Enterprise Sales team sells consistently intoFortune 500 companies across multiple industries, including trucking, oil & gas, construction, agriculture, manufacturing, consumer transit, or any other business that requires a fleet of vehicles. Because of the collaborative nature of our Go-to-Market team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced environment with high standards of quality. \n\nWhat You'll Do:\n\n\n* Lead a world-class team of seasoned Account Executives that you’ll partner with on prospecting strategy, account planning, pipeline reviews, achieving revenue targets\n\n* Develop and execute on strategic account and territory plans for your team to meet or exceed ACV targets over monthly, quarterly, and annual periods\n\n* Track progress and success of your Account Executives against various primary KPIs, coaching and enabling their success across short and long-term goals\n\n* Cultivate a culture of high-performance and accountability through best-in-class hiring \n\n* Partner with our Sales Enablement team ad-hoc and on more formal Account Executive training and coaching programs to ensure consistency and effectiveness across the organization\n\n* Excellence in listening, sales process and passionate about the art of selling\n\n* Collaborate with your Account Executives and directly engage high-priority client prospects to help sell the value of Motive\n\n* Ensure use of CRM and other operational tools, processes, and best practices in pipeline planning, forecasting, and sales execution\n\n\n\n\nWhat We're Looking For:\n\n\n* 3+ years experience directly managing SaaS sales teams at the Enterprise level\n\n* History of exceeding sales targets with Enterprise-level clients\n\n* Ability to lead and motivate others to action, including best-in-class customer skills communication, empathy, and integrity\n\n* A people-based mindset, with a passion for coaching and developing sales talent at all levels and a history of developing great sales cultures\n\n* Examples of bringing a great sense of rigor, executions and accountability to your team’s day-to-day processes\n\n* Ability to collaborate with internal cross-functional partners across Sales Development, Sales Engineering, Product, Marketing, Customer Success, Legal and Sales Ops\n\n* Experience with Salesforce or other CRM and sales technologies and best practices enabling your team to forecast, manage their pipeline and accelerate wins\n\n* Lead with curiosity and example by attending sales calls to help team manage and close deals\n\n\n\n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Legal and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
LeafLink is hiring a Remote Account Manager Retail
The Role\n\nLeafLink seeks a Retail Account Manager to join our growing team. You will work directly with our retail clients, Account Executives, and various internal teams to guide our retail customers’ success on LeafLink through the adoption of our marketplace and financial service solutions. We’re looking for someone with a successful track record of building deep relationships with retailers to expand our reach and deepen our engagement. You will work with a cross-functional team to not only push retail engagement with LeafLink’s platform but to contribute to LeafLink’s overall success. You will also work with our seller account management team, partnering to deliver success in accounts specializing in manufacturing cannabis brands and retail. As the voice of the customer for our retailers, you will collect and share feedback with internal stakeholders, helping to shape the future strategy for the buy-side of LeafLink’s marketplace. You will also provide strategic guidance that reflects best practices, technical expertise, and industry acumen.\n\nThis role is highly collaborative. You are a good fit for this position if you are a proactive self-starter who is comfortable with change, enjoys a fast pace, an excellent communicator, and can juggle many tasks and deadlines.\nWhat You’ll be Doing \n\n\n* Serve as the key Retail Account Management team member on your book of business, working together with Account Executives and other solution line specialists to grow the customer’s adoption and loyalty across all aspects of the LeafLink platform\n\n* Be a trusted LeafLink partner to the retail book of business and help retailers become successful by demonstrating the opportunities available through LeafLink’s marketplace & financial service solutions\n\n* Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLink’s marketplace & financial service solutions by taking their perspective and business needs as priority\n\n* Constantly strive to expand your retail clients’ LeafLink usage and adoption through thoughtful outreach, training, customer check-ins, and meetings\n\n* Proficient in cross-selling and upselling by effectively identifying and capitalizing on opportunities to offer additional services to retailers, resulting in increased revenue and enhanced customer satisfaction\n\n* Develop and manage multi-layer relationships with the cannabis industry’s largest retailers, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company\n\n* Strive to meet your quarterly goals comprising of retail engagement & adoption metrics and your cross-sell and upsell quotas\n\n* Leverage data to identify gaps that retail clients may have in running their businesses as efficiently as possible on LeafLink, and act on providing solutions to help them improve\n\n* Become a LeafLink platform expert, following all new product releases and identifying high-priority updates to customers\n\n* Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback\n\n* Contribute to standardized customer engagement sequences as the key member of the client’s account team\n\n* Work closely with our Sales, Marketing, Product, and Support teams to deliver exceptional client experiences and be the true voice of the retail marketplace solution & financial services customer.\n\n* Track and follow up on high priority Product tickets to ensure timely resolution\n\n* Track all retail customer updates, status changes, and touchpoints through Salesforce CRM\n\n* Maximize usage of all Account Management tools to their full potential to support positive customer relationships\n\n* Identify opportunities to improve our current processes, tools, reporting, and documentation\n\n* Willingness to travel up to 30% of the time.\n\n\n\nWhat You’ll Bring to the Team\n\n\n* Business degree or equivalent professional experience preferred.\n\n* 3+ years of experience in a consultative customer-facing role with an enterprise software or FinTech SaaS organization.\n\n* 3+ years communicating technical software including feature demonstrations, functionality overviews, and best practice sharing with VIP, technical, and non-technical end users\n\n* A solid understanding of the current landscape in the legalized Cannabis industry\n\n* Proficiency in operational payment cycles and inventory management\n\n* Exceptional communication, interpersonal, and presentation skills\n\n* Track record of building and maintaining strong customer relationships virtually as well as in person\n\n* Strong ability to facilitate meetings with customers and users of various levels of professional seniority and technical skill\n\n* You have a track record of achieving and exceeding your targets.\n\n* Problem solver and builder mindset with a strong ability to work cross-functionally to deliver results\n\n* You are a successful self-starter who can provide pioneering suggestions from your in-market experience and customer relationships\n\n* You possess the ability to excel in a fast-paced startup, and you thrive in a dynamic environment that is constantly evolving and changing\n\n* Proficient in Salesforce\n\n* Preferred experience with Salesloft, Sigma, and/or other advanced analytics tools \n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - you’re going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLink’s success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Passport is hiring a Remote Vendor Operations Coordinator
\nAbout Passport:\n\n\nOur goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.\n\n\nHundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.\n\n\nAbout the role:\n\n\nAs Passport’s logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces – from pickups at our 3PL partners to final mile delivery and everything in between. \n\n\nIn this role, you will be responsible for working with the entire Operations team to assist where needed. You’ll be a key part of the Daily Operations team, working on monitoring performance through KPIs and dashboards, investigating operational issues that may arise, and continually improving processes.\n\n\n\nWhat you'll do:\n* Interacting with customer, vendor and carrier inquiries (email and phone)\n* Investigation of parcels and customer concerns through multiple avenues\n* Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day\n* Work with our Freight team to schedule LTL shipments as needed\n* Quickly learn how different systems work and how to effectively use them\n* Communicates effectively with Operations team members and leads\n* Run reports and troubleshoot issues as needed\n* Enter key performance indicator data accurately and on time for multiple vendors\n* Use of problem solving to flag issues and troubleshoot issues on the floor\n* Review data for deficiencies or errors, correct any incorrect information\n* Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed\n* You will be expected to work on a fixed schedule and be responsive during your set hours\n\n\n\nYou have many of the following:\n* Full Professional Proficient English written and verbal skills\n* Preferred Hours: 12PM - 8PM EST time, M-F\n* Experience with Zendesk and Excel a must\n* Experience with Salesforce a nice to have but not required\n* Strong organizational skills required \n* Context switches well, and enjoy working on new projects daily\n* Enjoy helping others accomplish a range of tasks from reporting, to answering customer support tickets, building new processes, etc. \n* Process oriented and able to understand how different pieces of information connect\n* Self-starter with an eye for process improvement\n* Excellent communication and presentation skills, both verbal and written\n* Ability to multitask, prioritize and manage time effectively\n* Self-motivated, positive attitude, Team player\n* Able to quickly understand and implement process changes\n\n\n\n\n\nWhat you'll get...\n\n\n- Competitive cash and equity packages\n- Travel & Expenses funds for company events\n- 100% remote work environment #LI-Remote\n- Paid Time Off\n- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!\n- Quarterly team (virtual) gatherings and annual team offsites\n- Learning & Development Fund for upskilling or products to improve your day-to-day work life\n- Teammates around the world in 8 different time zones! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Ecommerce and Non Tech jobs that are similar:\n\n
$47,500 — $77,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, LATAM
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Motive is hiring a Remote Regional Vice President Enterprise Sales Canada
\nAbout the Role:\n\nAs a Regional Vice President, Enterprise Sales at Motive, you will be a key leader in our fastest growing segment at Motive. Our RVPs manage a team of Enterprise Account Executives and guide them in both engaging and closing Motive’s largest prospects. You’ll lead initiatives across hiring, coaching, and enablement to support Motive’s growth & success. Your team will sell into the most impactful companies in North America that power the physical economy. \n\nWe are seizing the opportunity created by our strong product positioning in the market by heavily investing across all Go-To-Market (GTM) teams within our Enterprise segment. You will lead the charge, selling the value of our products and the business outcomes that can be achieved for our customers in partnership with Motive. \n\nOur Enterprise Sales team sells consistently intoFortune 500 companies across multiple industries, including trucking, oil & gas, construction, agriculture, manufacturing, consumer transit, or any other business that requires a fleet of vehicles. Because of the collaborative nature of our Go-to-Market team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced environment with high standards of quality. \n\nWhat You'll Do:\n\n\n* Lead a world-class team of seasoned Account Executives that you’ll partner with on prospecting strategy, account planning, pipeline reviews, achieving revenue targets\n\n* Develop and execute on strategic account and territory plans for your team to meet or exceed ACV targets over monthly, quarterly, and annual periods\n\n* Track progress and success of your Account Executives against various primary KPIs, coaching and enabling their success across short and long-term goals\n\n* Cultivate a culture of high-performance and accountability through best-in-class hiring \n\n* Partner with our Sales Enablement team ad-hoc and on more formal Account Executive training and coaching programs to ensure consistency and effectiveness across the organization\n\n* Excellence in listening, sales process and passionate about the art of selling\n\n* Collaborate with your Account Executives and directly engage high-priority client prospects to help sell the value of Motive\n\n* Ensure use of CRM and other operational tools, processes, and best practices in pipeline planning, forecasting, and sales execution\n\n\n\n\nWhat We're Looking For:\n\n\n* 7+ years experience directly managing SaaS sales teams at the Enterprise level\n\n* History of exceeding sales targets with Enterprise-level clients\n\n* Ability to lead and motivate others to action, including best-in-class customer skills communication, empathy, and integrity\n\n* A people-based mindset, with a passion for coaching and developing sales talent at all levels and a history of developing great sales cultures\n\n* Examples of bringing a great sense of rigor, executions and accountability to your team’s day-to-day processes\n\n* Ability to collaborate with internal cross-functional partners across Sales Development, Sales Engineering, Product, Marketing, Customer Success, Legal and Sales Ops\n\n* Experience with Salesforce or other CRM and sales technologies and best practices enabling your team to forecast, manage their pipeline and accelerate wins\n\n* Lead with curiosity and example by attending sales calls to help team manage and close deals\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Legal and Sales jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Cority is hiring a Remote Customer Support Analyst
\nCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. \n \nFor over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world. \n \nThe company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.\n\n\nPOSITION SUMMARY:\nThis position is the initial point of contact for Cority’s customers pertaining to any technical or functional issue with our product suite/environment. They liaise with multiple Tier 2 groups to resolve customer cases. They must gain product knowledge through training and exposure to the application. Note, this role has a Native French speaking requirement.\n\n\n\n PRIMARY RESPONSIBILITIES:\n* Assist clients to resolve technical problems with the use, installation and configuration of the Cority Product Suite.\n* Document/Update all support cases within the Customer Support software application(s). Assign case ID’s to all customer support calls or emails, and communicate these to clients. Monitor all open cases, and ensure that each client is updated on the progress of their case.\n* Assign technical problems that cannot be resolved by help desk staff to Tier 2 Support Teams (Programming, Development, etc…). Follow up as needed with internal staff to ensure issues are resolved.\n* Assign functional cases that cannot be resolved by help desk staff to the Tier 2 - Consulting Team (Success Team). Follow up as needed with internal staff to ensure issues are resolved.\n* Escalate any customer concerns to Management (Manager, Customer Support and - Director of Client Service Consulting)\n* Communicate issues to the Programming / R&D Teams to ensure that known bugs are identified and fixed in future releases of the core product\n* Assist R&D staff with testing of technical features (administrator, security, installation etc.) for the core application\n* Be aware of the company's information security requirements, including Immediately reporting all breaches in information security to the CSO (Chief Security Officer) and take whatever other actions may be required of him or her under the terms of ISO 27001 information security policies, Information Security Management System (ISMS) and other company security policies and procedures.\n* Be aware of and abide by all company policies and procedures (e.g. Employee Handbook).\n\n\n\n QUALIFICATIONS:\n* A graduate of a university program in computer science or a related program with equivalent work experience.\n* Must be a highly customer focused individual with excellent customer service skills.\n* Must have strong organizational skills.\n* Must have a comprehensive knowledge of system development life cycles and project management methodologies.\n* Must have the ability to work both independently as well as within a team environment.\n* Must possess strong time management skills.\n* Must have excellent interpersonal and communications skills.\n* Must have excellent technical skills with knowledge of Windows IIS, SQL Server, Salesforce CRM, ActiveX Controls and Web Services.\n* Previous experience in the field of occupational health and safety is an asset\n* The successful candidate will have a passion for excellence and will promote the same from their peers.\n* An ability to quickly pick up a technical understanding of solutions for customers.\n\n\n\n\n\nCority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting and Testing jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFrance
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
RainFocus is hiring a Remote VP Client Success Operations
\nRainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional VP of Client Success Operations.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\n\nAbout the Role\nThe VP, CS Operations will oversee and coordinate operational activities across Professional Services and Client Success teams to maximize efficiency and reduce cost. This includes defining and implementing structure and processes, assessing and managing Client Success specific tools and solutions, creating insights through analyses, and optimizing the workforce. The goal is to help scale the Client Success department and ensure all CS team members are providing maximum value on a daily basis in order to increase profit margins and drive customer satisfaction.\n\n\n\nEssential Responsibilities:\n* Develop and implement a strategic vision for the Client Success Operations department, aligning it with RainFocus’ goals of profitability, scalability, and repeatability.\n* Continuously partner with leaders of key functional areas within CS to review and understand pain points and gain alignment on operational priorities.\n* Identify, recommend, document, and implement new processes, technologies, and systems to create efficiencies and reduce cost. Develop transition plans and execute thoughtfully.\n* Design the future state for the Client Success Operations function including structure, roles, processes, tools/technology, and KPIs to monitor the efficiency and effectiveness of client service operations.\n* Act as liaison with the Business Operations team to define and roll out the necessary tools to enable all CS teams (including CS Ops) to meet objectives. Keep a pulse on emerging trends and technologies in CS operations.\n* Provide reporting and analysis related to established operations, staff capacity, key customer metrics, profitability, expenses, etc. Continuously monitor performance.\n* Direct the daily operations of the CS Operations team to ensure priorities and tasks are aligned with company goals. Serve as the escalation point for operational concerns and challenges for all of Client Success.\n* Recruit, interview, hire, and train all CS operations employees. Guide and coach staff through timely, constructive, and actionable feedback. Conduct performance reviews, salary reviews and all other personnel related activities including terminations if necessary.\n* Perform other duties as requested by the Chief Customer Officer\n\n\n\nQualifications\n* Bachelor’s Degree in Business or related field\n* 10+ years of leadership in SaaS organizations\n* Experience in professional services and/or customer success management\n* Proven efficiency in building and scaling Client Success and/or Professional Services teams\n* Proficient with Google Workspace apps (Sheets, Docs, Slides, etc.)\n* Knowledge of CS specific software/tools (ie. Gainsight, GetFeedback)\n\n\n* Familiarity with Salesforce functionality\n\n\n\nSkills & Attributes:\n* Excellent collaborator with leaders, peers, and team members to promote transparency and achievement of shared goals\n* Easily able to transition between strategizing, forecasting, and planning to rolling up sleeves and executing\n* Ability to influence change with stakeholders through storytelling rooted in factual data\n* Strong analytical skills and ability to translate insights into action\n* Always professional and constructive, maintaining a positive outlook\n\n\n* Inspiring leader that embraces change and continuous improvement\n* Holds self and team members to high standards\n* Lean champion; always looking for ways to reduce waste and eliminate redundancies\n* Superior organization, prioritization, and communication skills\n* Comfortable in a fast paced environment within a remote/hybrid organization\n\n\n\n\n\nLocation/Travel\nThis role is can be located anywhere in the US. This position requires the ability to travel from time to time and to events anywhere in the country or world when needed. 10-15% travel is expected and a valid passport is required.\n\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Marketing jobs that are similar:\n\n
$77,500 — $140,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLehi, Utah
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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