LeafLink is hiring a Remote Account Manager Retail
The Role\n\nLeafLink seeks a Retail Account Manager to join our growing team. You will work directly with our retail clients, Account Executives, and various internal teams to guide our retail customersโ success on LeafLink through the adoption of our marketplace and financial service solutions. Weโre looking for someone with a successful track record of building deep relationships with retailers to expand our reach and deepen our engagement. You will work with a cross-functional team to not only push retail engagement with LeafLinkโs platform but to contribute to LeafLinkโs overall success. You will also work with our seller account management team, partnering to deliver success in accounts specializing in manufacturing cannabis brands and retail. As the voice of the customer for our retailers, you will collect and share feedback with internal stakeholders, helping to shape the future strategy for the buy-side of LeafLinkโs marketplace. You will also provide strategic guidance that reflects best practices, technical expertise, and industry acumen.\n\nThis role is highly collaborative. You are a good fit for this position if you are a proactive self-starter who is comfortable with change, enjoys a fast pace, an excellent communicator, and can juggle many tasks and deadlines.\nWhat Youโll be Doing \n\n\n* Serve as the key Retail Account Management team member on your book of business, working together with Account Executives and other solution line specialists to grow the customerโs adoption and loyalty across all aspects of the LeafLink platform\n\n* Be a trusted LeafLink partner to the retail book of business and help retailers become successful by demonstrating the opportunities available through LeafLinkโs marketplace & financial service solutions\n\n* Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLinkโs marketplace & financial service solutions by taking their perspective and business needs as priority\n\n* Constantly strive to expand your retail clientsโ LeafLink usage and adoption through thoughtful outreach, training, customer check-ins, and meetings\n\n* Proficient in cross-selling and upselling by effectively identifying and capitalizing on opportunities to offer additional services to retailers, resulting in increased revenue and enhanced customer satisfaction\n\n* Develop and manage multi-layer relationships with the cannabis industryโs largest retailers, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company\n\n* Strive to meet your quarterly goals comprising of retail engagement & adoption metrics and your cross-sell and upsell quotas\n\n* Leverage data to identify gaps that retail clients may have in running their businesses as efficiently as possible on LeafLink, and act on providing solutions to help them improve\n\n* Become a LeafLink platform expert, following all new product releases and identifying high-priority updates to customers\n\n* Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback\n\n* Contribute to standardized customer engagement sequences as the key member of the clientโs account team\n\n* Work closely with our Sales, Marketing, Product, and Support teams to deliver exceptional client experiences and be the true voice of the retail marketplace solution & financial services customer.\n\n* Track and follow up on high priority Product tickets to ensure timely resolution\n\n* Track all retail customer updates, status changes, and touchpoints through Salesforce CRM\n\n* Maximize usage of all Account Management tools to their full potential to support positive customer relationships\n\n* Identify opportunities to improve our current processes, tools, reporting, and documentation\n\n* Willingness to travel up to 30% of the time.\n\n\n\nWhat Youโll Bring to the Team\n\n\n* Business degree or equivalent professional experience preferred.\n\n* 3+ years of experience in a consultative customer-facing role with an enterprise software or FinTech SaaS organization.\n\n* 3+ years communicating technical software including feature demonstrations, functionality overviews, and best practice sharing with VIP, technical, and non-technical end users\n\n* A solid understanding of the current landscape in the legalized Cannabis industry\n\n* Proficiency in operational payment cycles and inventory management\n\n* Exceptional communication, interpersonal, and presentation skills\n\n* Track record of building and maintaining strong customer relationships virtually as well as in person\n\n* Strong ability to facilitate meetings with customers and users of various levels of professional seniority and technical skill\n\n* You have a track record of achieving and exceeding your targets.\n\n* Problem solver and builder mindset with a strong ability to work cross-functionally to deliver results\n\n* You are a successful self-starter who can provide pioneering suggestions from your in-market experience and customer relationships\n\n* You possess the ability to excel in a fast-paced startup, and you thrive in a dynamic environment that is constantly evolving and changing\n\n* Proficient in Salesforce\n\n* Preferred experience with Salesloft, Sigma, and/or other advanced analytics tools \n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - youโre going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLinkโs success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLinkโs employee-centric culture has earned us a coveted spot on BuiltInNYCโs Best Places to Work for in 2021 list. Learn more about LeafLinkโs history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Passport is hiring a Remote Vendor Operations Coordinator
\nAbout Passport:\n\n\nOur goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.\n\n\nHundreds of the worldโs top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.\n\n\nAbout the role:\n\n\nAs Passportโs logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces โ from pickups at our 3PL partners to final mile delivery and everything in between. \n\n\nIn this role, you will be responsible for working with the entire Operations team to assist where needed. Youโll be a key part of the Daily Operations team, working on monitoring performance through KPIs and dashboards, investigating operational issues that may arise, and continually improving processes.\n\n\n\nWhat you'll do:\n* Interacting with customer, vendor and carrier inquiries (email and phone)\n* Investigation of parcels and customer concerns through multiple avenues\n* Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day\n* Work with our Freight team to schedule LTL shipments as needed\n* Quickly learn how different systems work and how to effectively use them\n* Communicates effectively with Operations team members and leads\n* Run reports and troubleshoot issues as needed\n* Enter key performance indicator data accurately and on time for multiple vendors\n* Use of problem solving to flag issues and troubleshoot issues on the floor\n* Review data for deficiencies or errors, correct any incorrect information\n* Provide feedback and find pain points in process, gather information for internal systems, and work on projects as needed\n* You will be expected to work on a fixed schedule and be responsive during your set hours\n\n\n\nYou have many of the following:\n* Full Professional Proficient English written and verbal skills\n* Preferred Hours: 12PM - 8PM EST time, M-F\n* Experience with Zendesk and Excel a must\n* Experience with Salesforce a nice to have but not required\n* Strong organizational skills required \n* Context switches well, and enjoy working on new projects daily\n* Enjoy helping others accomplish a range of tasks from reporting, to answering customer support tickets, building new processes, etc. \n* Process oriented and able to understand how different pieces of information connect\n* Self-starter with an eye for process improvement\n* Excellent communication and presentation skills, both verbal and written\n* Ability to multitask, prioritize and manage time effectively\n* Self-motivated, positive attitude, Team player\n* Able to quickly understand and implement process changes\n\n\n\n\n\nWhat you'll get...\n\n\n- Competitive cash and equity packages\n- Travel & Expenses funds for company events\n- 100% remote work environment #LI-Remote\n- Paid Time Off\n- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip โn paints!\n- Quarterly team (virtual) gatherings and annual team offsites\n- Learning & Development Fund for upskilling or products to improve your day-to-day work life\n- Teammates around the world in 8 different time zones! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Ecommerce and Non Tech jobs that are similar:\n\n
$47,500 — $77,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote, LATAM
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
RainFocus is hiring a Remote VP Client Success Operations
\nRainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional VP of Client Success Operations.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market โ it will be challenging, fun and exciting.\n\n\nAbout the Role\nThe VP, CS Operations will oversee and coordinate operational activities across Professional Services and Client Success teams to maximize efficiency and reduce cost. This includes defining and implementing structure and processes, assessing and managing Client Success specific tools and solutions, creating insights through analyses, and optimizing the workforce. The goal is to help scale the Client Success department and ensure all CS team members are providing maximum value on a daily basis in order to increase profit margins and drive customer satisfaction.\n\n\n\nEssential Responsibilities:\n* Develop and implement a strategic vision for the Client Success Operations department, aligning it with RainFocusโ goals of profitability, scalability, and repeatability.\n* Continuously partner with leaders of key functional areas within CS to review and understand pain points and gain alignment on operational priorities.\n* Identify, recommend, document, and implement new processes, technologies, and systems to create efficiencies and reduce cost. Develop transition plans and execute thoughtfully.\n* Design the future state for the Client Success Operations function including structure, roles, processes, tools/technology, and KPIs to monitor the efficiency and effectiveness of client service operations.\n* Act as liaison with the Business Operations team to define and roll out the necessary tools to enable all CS teams (including CS Ops) to meet objectives. Keep a pulse on emerging trends and technologies in CS operations.\n* Provide reporting and analysis related to established operations, staff capacity, key customer metrics, profitability, expenses, etc. Continuously monitor performance.\n* Direct the daily operations of the CS Operations team to ensure priorities and tasks are aligned with company goals. Serve as the escalation point for operational concerns and challenges for all of Client Success.\n* Recruit, interview, hire, and train all CS operations employees. Guide and coach staff through timely, constructive, and actionable feedback. Conduct performance reviews, salary reviews and all other personnel related activities including terminations if necessary.\n* Perform other duties as requested by the Chief Customer Officer\n\n\n\nQualifications\n* Bachelorโs Degree in Business or related field\n* 10+ years of leadership in SaaS organizations\n* Experience in professional services and/or customer success management\n* Proven efficiency in building and scaling Client Success and/or Professional Services teams\n* Proficient with Google Workspace apps (Sheets, Docs, Slides, etc.)\n* Knowledge of CS specific software/tools (ie. Gainsight, GetFeedback)\n\n\n* Familiarity with Salesforce functionality\n\n\n\nSkills & Attributes:\n* Excellent collaborator with leaders, peers, and team members to promote transparency and achievement of shared goals\n* Easily able to transition between strategizing, forecasting, and planning to rolling up sleeves and executing\n* Ability to influence change with stakeholders through storytelling rooted in factual data\n* Strong analytical skills and ability to translate insights into action\n* Always professional and constructive, maintaining a positive outlook\n\n\n* Inspiring leader that embraces change and continuous improvement\n* Holds self and team members to high standards\n* Lean champion; always looking for ways to reduce waste and eliminate redundancies\n* Superior organization, prioritization, and communication skills\n* Comfortable in a fast paced environment within a remote/hybrid organization\n\n\n\n\n\nLocation/Travel\nThis role is can be located anywhere in the US. This position requires the ability to travel from time to time and to events anywhere in the country or world when needed. 10-15% travel is expected and a valid passport is required.\n\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Marketing jobs that are similar:\n\n
$77,500 — $140,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLehi, Utah
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
OpenTable is hiring a Remote Enterprise Hotel Account Manager
\nWith millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.\n\n \n\nEvery employee at OpenTable has a tangible impact on what we do and how we do it. Youโll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.\n\n \n\nHospitality is all about taking care of others, and it defines our culture. Youโll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.\n\n \n\nThe essence of the Account Manager role will be to manage a portfolio of our most important Hotel groups. Our Focus is on promoting retention and driving revenue growth via solutions that help our Hotel groups reach their operational and marketing objectives. Central to this role is the ability to understand the Hotel technology ecosystem and clearly articulate the unique OpenTable value proposition for Hotels. We are looking for data-driven relationship managers to grow revenue over time through a consultative approach to each assigned account\n\n \n\nThis is a remote position, with up to 25% domestic travel.\n\nThis position can be based in: Chicago, Boston, Philadelphia, Atlanta, DC, Orlando or Miami\n\n \n\nIn this role, you will: \n\n\n* \n\nOwn relationships with assigned Global Hotel groups and Hotel management companies, has the ability to conduct high quality conversations around tech strategy and F&B operations\n\n\n* \n\nProvide high-quality, data-driven product and service presentations (both in person and online) that are customized for each partner to determine solution needs\n\n\n* \n\nDevelop and carry out engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews and regular troubleshooting calls.\n\n\n* \n\nNavigate complex decision making and procurement processes to identify appropriate partners, including C-suite, customer tech teams and F&B operations staff.\n\n\n* \n\nProvide internal and external reporting that help tell the OpenTable story as well as track progress on key results for customer and internal objectives\n\n\n* \n\nWork with the OpenTable field team to ensure a tight coordination of plan for each account\n\n\n* \n\nOwn the administrative side of the account manager role, including documentation and feedback through wins/losses, forecasts & pipeline, as well as meeting notes and other account keeping activities on Salesforce and other OpenTable systems..\n\n\n* \n\nPlan and complete strategy to drive adoption and usage of key product features and functionality against a target list of accounts\n\n\n* \n\nKeep tabs on ongoing product and technology developments within the Hospitality space and understand how that applies to internal and external conversations\n\n\n\n\n\n \n\nPlease apply if: \n\n\n* \n\n5+ years of experience in B2B Enterprise level account management\n\n\n* \n\nInterest or passion for the hospitality industry\n\n\n* \n\nSelf starter with the ability to take ownership of account portfolio\n\n\n* \n\nA track record of owning and implementing critical initiatives to meet pre-set objectives\n\n\n* \n\nPassionate about using data and analytics to inform decision-making and build cases\n\n\n* \n\nExperience in managing multiple internal and external partners to tackle problems and achieve results, ranging from restaurant managers to software product managers\n\n\n* \n\nStrong time management and comfort with administrative tasks\n\n\n* \n\nStrong writing, presentation and social skills\n\n\n* \n\nKnowledge of Google Suite, Microsoft Office\n\n\n* \n\nAbility to work in an unstructured and forward-thinking environment\n\n\n* \n\nCollege degree required\n\n\n\n\n\n \n\nA few of the benefits you get at OpenTable:\n\n\n* \n\nWork from (almost) anywhere; wherever you do your best work\n\n\n* \n\nFocus on mental health and well-being\n\n\n* \n\nCompany paid therapy sessions through SpringHealth\n\n\n* \n\nCompany paid subscription to HeadSpace\n\n\n* \n\nCompany-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)\n\n\n* \n\nGenerous paid parental leave\n\n\n* \n\nGenerous paid vacation + time off for your birthday\n\n\n* \n\nPaid volunteer time\n\n\n* \n\nHealth, dental & vision plans\n\n\n* \n\n401k with company match\n\n\n* \n\nFocus on your career growth\n\n\n* \n\nEnriched learning and development opportunities\n\n\n* \n\nLeadership development\n\n\n* \n\nAccess to thousands of on-demand e-learnings\n\n\n\n\n\n \n\nThere are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $65,000-$90,000.\n\nIn addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.\n\n \n\nDiversity, Equity, and Inclusion\n\nOpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.\n\nWe ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\n\n#LI-Remote\n\nโRemote work allowedโ \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Microsoft and Marketing jobs that are similar:\n\n
$75,000 — $125,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
OpenTable is hiring a Remote Enterprise Hotel Account Manager
\nWith millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.\n\n \n\nEvery employee at OpenTable has a tangible impact on what we do and how we do it. Youโll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.\n\n \n\nHospitality is all about taking care of others, and it defines our culture. Youโll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.\n\n \n\nThe essence of the Account Manager role will be to manage a portfolio of our most important Hotel groups. Our Focus is on promoting retention and driving revenue growth via solutions that help our Hotel groups reach their operational and marketing objectives. Central to this role is the ability to understand the Hotel technology ecosystem and clearly articulate the unique OpenTable value proposition for Hotels. We are looking for data-driven relationship managers to grow revenue over time through a consultative approach to each assigned account\n\n \n\nThis is a remote position, with up to 25% domestic travel.\n\n \n\nIn this role, you will: \n\n\n* \n\nOwn relationships with assigned Global Hotel groups and Hotel management companies, has the ability to conduct high quality conversations around tech strategy and F&B operations\n\n\n* \n\nProvide high-quality, data-driven product and service presentations (both in person and online) that are customized for each partner to determine solution needs\n\n\n* \n\nDevelop and carry out engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews and regular troubleshooting calls.\n\n\n* \n\nNavigate complex decision making and procurement processes to identify appropriate partners, including C-suite, customer tech teams and F&B operations staff.\n\n\n* \n\nProvide internal and external reporting that help tell the OpenTable story as well as track progress on key results for customer and internal objectives\n\n\n* \n\nWork with the OpenTable field team to ensure a tight coordination of plan for each account\n\n\n* \n\nOwn the administrative side of the account manager role, including documentation and feedback through wins/losses, forecasts & pipeline, as well as meeting notes and other account keeping activities on Salesforce and other OpenTable systems..\n\n\n* \n\nPlan and complete strategy to drive adoption and usage of key product features and functionality against a target list of accounts\n\n\n* \n\nKeep tabs on ongoing product and technology developments within the Hospitality space and understand how that applies to internal and external conversations\n\n\n\n\n\n \n\nPlease apply if: \n\n\n* \n\n5+ years of experience in B2B Enterprise level account management\n\n\n* \n\nInterest or passion for the hospitality industry\n\n\n* \n\nSelf starter with the ability to take ownership of account portfolio\n\n\n* \n\nA track record of owning and implementing critical initiatives to meet pre-set objectives\n\n\n* \n\nPassionate about using data and analytics to inform decision-making and build cases\n\n\n* \n\nExperience in managing multiple internal and external partners to tackle problems and achieve results, ranging from restaurant managers to software product managers\n\n\n* \n\nStrong time management and comfort with administrative tasks\n\n\n* \n\nStrong writing, presentation and social skills\n\n\n* \n\nKnowledge of Google Suite, Microsoft Office\n\n\n* \n\nAbility to work in an unstructured and forward-thinking environment\n\n\n* \n\nCollege degree required\n\n\n\n\n\n \n\nA few of the benefits you get at OpenTable:\n\n\n* \n\nWork from (almost) anywhere; wherever you do your best work\n\n\n* \n\nFocus on mental health and well-being\n\n\n* \n\nCompany paid therapy sessions through SpringHealth\n\n\n* \n\nCompany paid subscription to HeadSpace\n\n\n* \n\nCompany-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)\n\n\n* \n\nGenerous paid parental leave\n\n\n* \n\nGenerous paid vacation + time off for your birthday\n\n\n* \n\nPaid volunteer time\n\n\n* \n\nHealth, dental & vision plans\n\n\n* \n\n401k with company match\n\n\n* \n\nFocus on your career growth\n\n\n* \n\nEnriched learning and development opportunities\n\n\n* \n\nLeadership development\n\n\n* \n\nAccess to thousands of on-demand e-learnings\n\n\n\n\n\n \n\nThere are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $65,000-$90,000.\n\nIn addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.\n\n \n\nDiversity, Equity, and Inclusion\n\nOpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.\n\nWe ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\n\n#LI-Remote\n\nโRemote work allowedโ \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Microsoft and Marketing jobs that are similar:\n\n
$75,000 — $125,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
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This job post is closed and the position is probably filled. Please do not apply. Work for Coinbase and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 9 months ago
\n\nAt Coinbase, our mission is to increase economic freedom around the world, and we couldnโt do this without hiring the best people. Weโre a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether theyโre trading, storing, staking or using crypto. Know those people who always lead the group project? Thatโs us.\n\nThere are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. Weโre a remote-first company looking to hire the absolute best talent all over the world.\n\nReady to #LiveCrypto? Who you are:\n\n\nYouโve got positive energy. Youโre optimistic about the future and determined to get there. \n\nYouโre never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. \n\nYou appreciate direct communication. Youโre both an active communicator and an eager listener - because letโs face it, you canโt have one without the other. Youโre cool with candid feedback and see every setback as an opportunity to grow.\n\nYou can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. Youโre not looking for a boring job.\n\nYou have a โcan doโ attitude. Our teams create high-quality work on quick timelines. Owning a problem doesnโt scare you, but rather empowers you to take 100% responsibility for achieving our mission.\n\nYou want to be part of a winning team. Weโre stronger together, and youโre a person who embraces being pushed out of your comfort zone. \n\n\n\n\nAs a Banking Operations Analyst, youโll join a high-performing global team of payment professionals whose work is a critical part of Coinbase achieving its mission of financial freedom. At Coinbase we have a high hiring bar and weโre determined to create a progressive, inclusive place to work.\n\nIdeally, this person will have experience supporting product launches in the payment and/or crypto space or must be able to quickly learn about new payment solutions and crypto product initiatives. You must have the ability to efficiently execute tasks, balance competing priorities, show attention to details and provide data driven insights that help drive payment decisions.This position provides the ideal candidate a great opportunity to work/learn skills at the intersection of finance 1.0 and Crypto / Web3. You will collaborate with stakeholders in our finance organization as well as those in our product and engineering teams.\n\nWhat youโll be doing (ie. job duties): To be completed by all business teams except Eng.\n\n\nAct a Subject Matter Expert (SME) for one or more fiat payment rails, including owning workflows, documentation, and preparation for new rail integrations.\n\nEnsure daily customer payments are processed in a timely and compliant manner.\n\nPartner with Sales and Account Managers to craft and implement optimal payment flows that fully integrate with our broad client base.\n\nConduct research for escalated payment issues and strategically resolve customer issues as needed.\n\nCollaborate with internal teams for regulatory and banking requests.\n\nAct as a primary operations contact for banking partners to triage issues related to our current fiat rail integrations and/or customer payments.\n\nCommunicate with internal and external stakeholders in an effective, tactical, and empathetic manner.\n\nProactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners.\n\nSet a high bar for support analysts within the organization by setting an example through performance and work ethic.\n\n\n\n\nWhat we look for in you (ie. job requirements): To be completed by all business teams except Eng. \n\n\nExperience with payment processing and money movement across multiple payment rails.\n\n2 - 4 years experience in payment operations or banking.\n\n1 - 2 years experience collaborating with key stakeholders such as third-party vendors, banking/financial institutions, or internal partner teams.\n\nFantastic communication skills to operate globally across multiple departments and job sites.\n\nMotivated by Coinbaseโs mission and creating a seamless support experience for our global customer base.\n\nFlexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.\n\nExpected 20% travel to local office required to meet with cross-functional stakeholders\n\n\n\n\nNice to haves:\n\n\nFamiliarity with non-US fiat payment rails.\n\nExperience working with a global, distributed team.\n\nExperience with compliance, fraud, account access, trust and safety, or other relevant operational domains.\n\nFamiliarity with SQL or other technical tools.\n\nAdvanced understanding of Google apps, JIRA, Salesforce Service Cloud.\n\n\n\n\nJob #: P1370326\n\nPay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $83,300 to $98,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)). \nCommitment to Equal Opportunity\n\nCoinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. \n\nCoinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).\nGlobal Data Privacy Notice for Job Candidates and Applicants\n\nDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. \n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Analyst, Web3, Crypto, Salesforce, Finance, Senior and Sales jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote - USA
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.