FreshBooks is hiring a Remote Partner Specialist and Education Coordinator
About FreshBooks\n\nFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.\n\n \nThe Opportunity - Partner Specialist & Education Coordinator\n\nIn your role as the Partner Specialist & Education Coordinator, you will support the FreshBooks' Accounting Partner Program by executing extraordinary experiences every day for our PartnersโCertified and pre-certified accounting professionals and bookkeepers. This involves developing and maintaining extensive FreshBooks knowledge, as well as accessing resources to optimize the Partner experience.\n\nAdditionally, you'll collaborate with the Accountant Channel team and partners to achieve marketing channel goals by actively engaging, educating, and evangelizing partners both before and after certification. Your responsibilities extend to creating and managing partner resources, training materials, and education content, contributing significantly to the success of the Accountant Channel program.\n\nNOTE: This role can be worked remotely from the above location.\n\n \n\nWhat You'll Do as an Partner Specialist & Education Coordinator\n\n\n* Assist our Accounting Partners in mastering and utilizing all features of FreshBooks, including Accounting, to effectively support their clients in running their businesses. This assistance can be provided through phone calls, emails, or in-person interactions.\n\n* Become the subject matter expert in Accounting at FreshBooks by consistently sharing knowledge, creating impactful content, and providing resources for our Accounting partners.\n\n* Provide dedicated premium support to our Partners for any inquiries related to the product, workflows, and integrations.\n\n* Assist Accountant Channel Team members in composing and providing answers to potential Partnersโ questions and escalations.\n\n* Assist the Accounting Product Manager by leveraging your strong interpersonal skills to foster strong connections with leads in various departments across FreshBooks.\n\n* Build and facilitate training and learning materials for the Support team by contributing to monthly newsletters with blog posts, case studies, quarterly e-books, and other content as needed.\n\n* Develop initiatives in collaboration with our Support Quality Analyst to ensure a high level of customer satisfaction \n\n\n\n\n \n\nWhat You'll Bring to the Role\n\n\n* University degree in accounting or related\n\n* Two years of professional experience in bookkeeping or accounting\n\n* Strong understanding of Generally Accepted Accounting Principles (GAAP) \n\n* Passion for helping and teaching others \n\n* Experience with Accounting Software such as Freshbooks or similar.\n\n* Excellent communication, presentation, and customer service skills\n\n* Expertise in troubleshooting accounting issues within Accounting Softwares such as FreshBooks \n\n\n\n\n \n\nYou'll Stand Out If You Bring Experience In\n\n\n* Currently pursuing or attained CPA designation\n\n* Experience working cross-functionality with other departments such as marketing or sales\n\n* Experience providing customer support to self-employed professionals\n\n* Commitment to delivering empathetic and solution-oriented support to customers, ensuring the highest quality customer service for Partners.\n\n* Demonstrated experience in establishing rapport with select customers to facilitate the retention of meaningful relationships.\n\n* Interest in becoming a master of product knowledge in Accounting Softwares and learning management tools\n\n\n\n\n \nOur Commitments to You\n\nAt FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our full time employees:\n\n\n* ๐ฉบ Comprehensive Health and Wellness Benefits. Including retirement savings program or pension plan matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.\n\n* ๐ Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.\n\n* ๐ฑWorking Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and those without access to a FreshBooks office receive a home office credit to set up your home office.\n\n* ๐ค Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.\n\n* ๐ Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.\n\n\n\n\n \nClosing\n\nEven if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.\n\nFreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.\n\nFreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 1-416-780-2700 and/or [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Accounting, Education and Marketing jobs that are similar:\n\n
$82,500 — $147,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Girls Who Code is hiring a Remote Partner Support Specialist
\nThe GWC Curriculum & Instruction Team is searching for a highly organized, detail-oriented and reliable Partner Support Specialist to support our corporate Partner communications, onboarding, data collection, and in-program support for our 2024 Summer Programs, which you can learn more about here.\n\n\nThis position reports to the Manager, Partner Training and Support on the Curriculum & Instruction team, and is focused on providing high touch, high quality support to corporate Partner organizations and points of contact who support, plan events, and sponsor our Summer Immersion Program (SIP) and Self-Paced Program (SPP).\n\n\nThis is a part time (up to 20 hours per week), remote, temporary position through September 13, 2024 with the possibility to extend the contract. Successful applicants will bring at least two years of experience with operations, customer service or a customer facing role.\n\n\nThe hourly rate is $20 - $25.\n\n\nResponsibilities:\nPartner Communications (30-35% of your time)\n-Monitor the GWC Partner email inbox, including answering questions, escalating requests, and communicating programmatic reminders with high touch professional courtesy.\n-Support the Manager, Partner Training and Support in creating communications content and staging in our email marketing platform, Campaign Monitor or Yesware.\n\n\n\n\nPartner Onboarding, Training and Support (50-55% of your time)\n-Track and monitor Partner onboarding and logistical information collected via surveys and follow-up with Partners to gather missing information or complete onboarding steps as needed.\n-Ensure that Partner data is accurate, reportable, clear, and easily accessible using our customer relationship platform, Salesforce.\n-Support with the logistics of organizing virtual Partner trainings and roundtables. This may include tracking training registrations, setting up Zoom calls, creating attendance trackers, etc. \n-Support the Manager, Partner Training and Support in QAing and maintaining documentation related to Partner Onboarding, Training and Support. \n-Help QA Partner Training and Onboarding materials as needed. \n-Support Partners with updating event details and maintaining their calendar for their Classroom on HQ, GWCโs custom curriculum platform. \n-Support with the review and QA of SIP Classroom calendars leading up to the launch of the program. \n\n\n\n\nSummer Programs Student & Teacher Communications (10-15% of your time)\n-Help manage our ticket escalation system during the program, including answering questions, requests, and communicating programmatic reminders with high touch professional courtesy.\n-Proactively contact Teaching Teams and other Summer Programs staff around programmatic and logistical items related to Partner Support to ensure a positive experience for our Programmatic Stakeholders. This may include things like supporting the collection of classroom photos, quotes and other content to help craft Partner impact reports. \n\n\n\n\n\nQualifications:\n* Have 2+ years of experience with operations, customer service or customer facing roles; \n* Have excellent people skills with an ability to balance priorities, negotiate, and work with a variety of internal and external Partners. You are able to approach difficult situations with Partners, Staff, and/or Students with calm, poise, and a solutions-oriented approach before and during the program.\n* Have strong written and verbal communication skills and be able to craft and deliver audience-appropriate prose for Partners volunteers, Teachers, and Students as needed. \n* Have strong organizational and project management skills. You are detail-oriented, can keep track of timelines, clearly and proactively communicate with multiple stakeholders, and you are great at documentation.\n* Reliable internet connection and the ability to commit to a regular work schedule. There is some flexibility in working hours, but at least 3 hours per working day should overlap with Girls Who Codes core business hours of 8:00 AM-6:00 PM EST. \n* Be comfortable working independently and being a part of a remote, distributed team.\n* Have a demonstrated ability to quickly adapt to new technology platforms and tools.\n* Be committed to our mission to close the gender gap in technology fields through a commitment to diversity, equity, and inclusion.\n* PREFERRED QUALIFICATIONS:\n* Prior experience working with non-profits or start-ups\n* Experience with Google Suite, Salesforce, and customer service ticketing platforms.\n* Experience within academically and culturally diverse classroom communities.\n\n\n\n\n$20 - $25 an hour\n\nGirls Who Code is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding our target constituents, while challenging all stakeholders to think inclusively for the betterment of our programs.\n\n\nGirls Who Code is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Developer, Teaching and Marketing jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City or Remote
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Match Group is hiring a Remote Director of Product Design Growth Platform
\nHinge is the dating app designed to be deleted\n\n\nIn today's digital world, finding genuine relationships is tougher than ever. At Hinge, weโre on a mission to inspire intimate connection to create a less lonely world. Weโre obsessed with understanding our usersโ behaviors to help them find love, and our success is defined by one simple metricโ setting up great dates. With tens of millions of users across the globe, weโve become the most trusted way to find a relationship, for all.\n\n\nAbout the Role\n\n\nHinge is hiring a Director of Product Design. Hinge is at an inflection point in the growth of our users and our product team with the advancements of AI. You will lead design strategy and drive impact across the portfolio of two product groups. The first one is the Growth Product Group, which includes defining the new user experience for millions of daters, expanding Hinge to serve new geographic and demographic audiences, monetization, and partnership in digital marketing executions that are tied to Hingeโs product. The second is the Platform Product Group, and this role will be initially responsible for implementing a connected ecosystem of notifications including all in-app, email, and push notifications with opportunities to grow scope within the Platform Product Group down the line.\n\n\nDesign at Hinge is part of the Product team; you will join a close-knit group of designers and work closely with Research, Product Managers, Data Science, Business Intelligence, Brand, Community, and Engineering to craft innovative experiences through intuitive interfaces. As a key member of this team, youโll report into the VP of Design. You will be empowered to drive end-to-end design projects including getting alignment on design objectives and priorities with key stakeholders, by leading and inspiring a team of designers that youโll manage. \n\n\nWorking here, your leadership and design vision will have tangible impacts for our users in helping them find meaningful relationships on Hinge and move off the app.\n\n\n\nResponsibilities\n* Lead design strategy and execution for the Growth and Platform pillars\n* Collaborate with Product leadership on the future trajectory for Hinge \n* Define and prioritize the problems being tackled, approach to initiatives and coordinating the efforts of your design team and the broader organization\n* Oversee the design planning, execution, culture, process, and results of your team โ including multiple projects,โ complex workstreams,โ and initiatives\n* Driveโ the creation of objectives and key results and โdefining resourcing plans โ assessing needs, making changes accordingly and advocating for headcount\n* Lead workshops and presentations with cross-functional partners to foster collaboration and alignment\n* Lead your team to consistently demonstrate impact on company-level objectives and key results and improving quality across the product design discipline\n* Empower your team to own their areaโs strategies based on the organizationโs vision\n* Grow and develop world-class talent, providing timely coaching and guidance to individual contributors\n* Provide design direction to your team that is on-brand and aligns with user and business needs\n* Regularly share knowledge with your team to advance learning opportunities\n* Inspire your team with best-in-class user-centric design practices\n* Communicate design decisions in compelling and creative ways; bridge alignment across Hinge teams through high fidelity prototypes and live presentations to cross-functional partners\n* Build โan inclusive, safe culture where team members feel comfortable taking risks and being vulnerable with each other\n* Arrange career development opportunities and identifying high-impact skill gaps\n* Source, attract, and retain diverse key and senior talent โ proactively building hiring pipelines โand seeking and attracting the best candidates\n* Evangelize the Hinge brand and Hinge Product Design culture, both internally and externally as an active member of the design community\n* Be hands-on and responsible for design directions and executions as needed\n\n\n\nAbout You\n* 10+ years of relevant experience in the design industry, 3+ years as a manager\n* A bachelorโs degree or any combination of education, training, and experience in design, UX/UI design, human-computer interaction, or a related field\n* Experience managing and growing careers for designers\n* Have successfully managed and launched large-scale cross-platform design projects at global scale\n* Impeccable portfolio that demonstrates evidence of leading large-scale, high-impact projects and shipping world-class customer experiences that have made a significant impact on business metrics\n* An understanding of stakeholder collaboration, managing and adjusting expectations, and how and when to push back while maintaining diplomacy\n* Works enthusiastically and collaboratively with cross-functional partners, building trusting relationships\n* Ability to inspire/drive teams to define or transform a product or initiative by building a culture of design excellence that values high quality, focuses on impact, enables innovation, and creates space to explore \n* Ability to improve the team's focus by clarifying longer-term goals, and prioritizing and delegating proactive vs. reactive work\n* Ability to drive initiatives that substantially increase the teamโs impact, influencing decisions and pursuing big ideas\n* Big-picture thinking that defines and drives toward a bold future vision for your teams, users, and the business\n* Experience with AI and ML is highly desirable\n* Conceptual and executional experience with App Store/Google Play is highly desirable \n* Experience in the intersection of product and brand design is highly desirable\n* Excellent visual, written and verbal communication with ability to influence with masterful storytelling\n* Impeccable attention to detail in all aspects of your teamโs work\n* Can identify great design and provide meaningful critiques of discrepancies/opportunities in the team's work \n* Passionate and curious about how design can be leveraged to improve the ways users find and maintain romantic connections\n* Ability to foster a culture that supports and encourages diversity and inclusion both within the Hinge team and for our global user base\n* Experience working with consumer research and data\n* Well-rounded design skills (UX/UI & visual) with strong brand sensibility and proficiency with design systems\n\n\n\nWhat is not Required\n* You do not have to be an expert in algorithmic or machine-learning methodologies to apply. Expertise in design craft and product thinking, desire to create solutions that fundamentally change behavior and solve problems, and motivation to continue growing is what we are looking for.\n\n\n\n\n$235,000 - $282,000 a yearFactors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.\n\nAs a member of our team, youโll enjoy:\n\n\n401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.\n\n\nProfessional Growth: Get a $3,000 annual Learning & Development stipend once youโve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.\n\n\nParental Leave & Planning: When you become a new parent, youโre eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)\n\n\nFertility Support: Youโll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.\n\n\nDate Stipend: All Hinge employees receive a $100 monthly stipend for epic datesโ Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.\n\n\nERGs: We have eight Employee Resource Groups (ERGs)โAsian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remoteโthat hold regular meetings, host events, and provide dedicated support to the organization & its community.\n\n\nAt Hinge, our core values areโฆ\n\n\nAuthenticity: We share, never hide, our words, actions and intentions.\n\n\nCourage: We embrace lofty goals and tough challenges.\n\n\nEmpathy: We deeply consider the perspective of others.\n\n\nDiversity inspires innovation\n\n\nHinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Teaching, Senior and Marketing jobs that are similar:\n\n
$45,000 — $97,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York, New York, US
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.