Aspire is hiring a
Remote VP of CX
About Aspire\n\nAspire is the influencer marketing platform empowering ecommerce brands to build and cultivate influential communities of influencers, ambassadors, affiliates, customers, and more. Brands using Aspire can discover authentic partners, streamline relationships, scale their programs, and measure true business impact โ regardless of where they are in their influencer marketing journey. \n\nAspire is trusted by Glossier, Dyson, Newell, Outer, Brooklinen, and over 400 additional customers. Investors include Hummer Winblad Venture Partners, Pear.vc, and more. For more information, visit www.aspire.io.\n\nWeโre growing across the board - and we're looking for a VP of Customer Experience to join our distributed remote team! With a strong focus on growth and personal development, Aspire is the perfect place to develop your skills in a fast-paced, forward-thinking environment.\nThe Role\n\nThe VP of Customer Experience is responsible for building and leading our Customer Success, Brand Support, Implementation, and Account Management teams. In this role, you will be tasked with bringing Aspire's strategic vision and innovative approach to lead critical customer-facing teams and will play a key role in driving customer goals, product utilization, and business transformation by ensuring engagement, success, retention, and growth of our customer base. The right candidate has an action mindset and thrives in a bold, fast-moving, transparent, values-driven leadership team and company while enabling both customer and company success.\nWhat you'll be working on:\n\n\nDesign and implement strategies that drive employee and customer satisfaction, retention, and revenue\n\nPromote a customer-centric mindset company-wide and act as a champion for the customer in every interaction\n\nDefine the overall strategy and objectives for the Customer Success team, focused on driving adoption, seamless customer onboarding, and positive customer experiences\n\nImplement effective and efficient systems and processes to meet the team's objectives\n\nDevelop and implement scalable processes to enhance the customer experience\n\nCollaborate with teams such as Product or Marketing to optimize the product adoption process and drive critical improvements to the customer experience throughout the journey\n\nProvide a full range of operations related support services including advice, guidance and mentoring of employees\n\n\n\nWhat we're looking for: \n\n\n8+ years of customer-facing or consulting experience\n\n4+ years of management experience\n\n2+ years of leadership experience\n\nProven leadership ability in complex strategic projects with multiple stakeholders\n\nProven ability to meet and exceed service standards and KPIs\n\nDemonstrated ability to manage multiple projects independently and successfully\n\nAbility to tackle issues with a sense of urgency while maintaining professionalism and accuracy\n\nDemonstrated success managing a fast-paced team, including the recruitment, onboarding, and development of high performers\n\n\n\nBonus Points\n\n\nPrevious SaaS experience\n\nPassion for the creator economy \n\nPrior experience working in a fast-paced, startup environment\n\n\n\nBenefits and Perks \n\n\nGlobal Perks & Benefits\n\n$100/month Wellness & Internet\n\nPersonalized growth plans\n\n$2500 annual education credits\n\nUnlimited PTO (flexible vacation policy)\n\nUS Only\n* 401k Plan\n* Health, vision, dental Insurance\n\n\n\nOur Commitment to Diversity\n\nAspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Accounting, Senior, Engineer, Sales, Cloud, Microsoft, Marketing, Backend, Developer, Digital Nomad, Wordpress, Web, PHP, Python, Mobile, Legal, Medical, API, Analyst, Finance, SaaS, Developer, Education and Ecommerce jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States