Omicron Media, Inc. is hiring a
Remote Technical Support
\nSome reasons why our team loves working at Omicron:\n\n* We build cutting-edge technology that is literally changing how the world consumes online content.\n\n* We get to collaborate with really smart, interesting people every day.\n\n* Omicron rewards its team with really fun company events.\n\n\n\nJOB SUMMARY: \n\nWe are seeking a full-time Customer / Technical Support employee who is customer-focused, motivated to learn, and is currently (or willing to be) trained in social media engagement. The environment in our Customer / Technical Support Center is casual, fun, and fast-paced.\n\nAs the ideal candidate, you will have prior experience in a customer / technical support help desk environment and be able to clearly explain advanced technical issues to customers in a friendly, clear, and concise manner. In this role you will need to reference resources within and outside of the company.\n\nRESPONSIBILITIES:\n\n\n* Provide billing, account, Usenet, VPN, and software support through tickets, phone, and live chat to ensure comprehensive assistance to customers in both Dutch and English.\n\n* Deliver customer and technical support, maintaining a high standard of professionalism and efficiency in addressing customer inquiries and issues.\n\n* Escalate complex issues within committed time frames to ensure swift resolution and customer satisfaction.\n\n* Communicate effectively and follow up with customers of varying levels to provide continuous support and ensure their needs are met.\n\n* Proactively identify potential problems, troubleshoot issues, and make recommendations regarding solutions to enhance customer experience and prevent future challenges.\n\n\n\n\nEXPERIENCE:\n\n\n* Prior customer service experience in a technical support role, demonstrating the ability to assist customers with issues and resolve complex problems.\n\n* Proficiency in technical troubleshooting and problem-solving, showcasing the capability to convey technical issues to various customer levels and resolve them effectively.\n\n* Extensive experience with Windows-based systems and software.\n\n* Familiarity with using social media platforms and associated tools, highlighting the ability to engage with customers through these channels and provide support.\n\n\n\n\nREQUIRED PERSONAL SKILLS:\n\n\n* Fluent in both Dutch and English (written and verbal).\n\n* Customer-focused, working hard to assist customers to their satisfaction.\n\n* Ability and willingness to adapt, resolve conflict, and take on additional roles as changes occur.\n\n* Take initiative with excellent deductive reasoning and problem-solving skills.\n\n* Excellent interpersonal/communication skills, both written and verbal.\n\n* Organized with great time management and attention to detail.\n\n* An ability to work both independently and as part of a team.\n\n* An ability to prioritize and complete tasks accurately and make decisions within established guidelines and policies.\n\n* Dedication and commitment to providing continuous service for the advancement of technology.\n\n* Willing to provide quality, A+ service on public communication channels in a user-friendly manner.\n\n\n\n\nOTHER:\n\n\n* Must be able to work some holidays and have a flexible schedule, including weekends and night shifts.\n\n* Must be able to cover shifts when others are unavailable.\n\n\n\nThis job description is not intended to be all-inclusive.\nOmicron Media, Inc. is an Equal Opportunity Employer. EOE/AA M/F/D/V\nIf you are interested in this position with Omicron Media, Inc., please apply by visiting our website at https://omicronmedia.com/work-here/job-listings/\nIf your experience and qualifications match our current needs, a member of our Recruitment team will contact you. We look forward to hearing from you!\nOMI321 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Swift and Swift jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nOrlando, Florida, United States
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