Who Are We?\n\nPostman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.\n\nThe company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on Twitter via @getpostman.\n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.\n\nAbout The Team:\n\nWe’re looking for an EMEA/APAC based Technical Support Manager to join our small but mighty, globally distributed team and service a variety of different personas & customers as we scale to reach 100+ million connected users. Our support team is heavily relied upon to help shape the future product & engineering roadmap of our rapidly scaling platform, so a technical mind is required as well as a desire to be hands-on in maintaining and improving upon our customer related metrics.\nWhat you’ll be doing: \n\n\nLead, mentor, and develop the EMEA/APAC team, setting performance goals, and conducting 1:1’s and regular performance reviews.\n\nCoordinate and maintain strong communication with the global Support Team\n\nBecome a master of the Postman platform and assume the role of technical/product expert within the team.\n\nEnsure the timely and effective resolution of customer issues across the team, demonstrating motivation to engage directly with the most severe and complex issues.\n\nMonitor and enhance the quality of interactions between our customers and the support team, with the ultimate goal of delivering a delightful and memorable experience\n\nGather feedback from customers and work closely with our Product and Engineering team to deliver signals and feedback to enhance and improve the Postman product\n\nRefine and enhance process efficiency and automation across the Postman Support team.\n\nContinue to hire and build out our EMEA/APAC team as we rapidly scale our user base to 100m+\n\n\n\nYou would be a great fit if you:\n\n\nA minimum of 5 years of experience operating in technical support\n\nA minimum of 2 years of experience working as a leader within a technical support team\n\nPrevious experience working on the Postman platform and a strong understanding of our wider features\n\nA strong understanding of APIs and how they work\n\nProven experience impacting and effecting a product roadmap according to customer feedback\n\n\n\nOur Values:\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nWe offer competitive salary & benefits, & a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, & a monthly lunch stipend. (Yes, seriously. We want you to eat well wherever you’re at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent & fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, & we want you to be part of it. \n\nPS: Here's a timeline of Postman’s journey in becoming an API Platform.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to API and API jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom