\nWe are change-makers!\n\n\nCombinamos nossa experiência global em indústrias-chave e as últimas tecnologias para ajudar empresas em rápido crescimento e estabelecidas a transformar e acelerar seus modelos de negócios, desenvolver soluções digitais inovadoras, escalar capacidades tecnológicas e sustentar seu crescimento.\n\n\nConstruindo pontes em direção a um futuro melhor com mais oportunidades.\n\n\nPara garantir que estamos construindo um ambiente diverso e inclusivo que reflete a verdade sobre nossa cultura, bem como metas sociais e profissionais, buscamos recrutar com intencionalidade e foco cada vez maior em representatividade. Isso significa que consideramos expressões de gênero, etnia, raça, religião, orientação sexual e outros marcadores de identidade fatores que trazem ativos significativos para dentro da e-Core, garantindo que não existam barreiras para conectar talentos com oportunidades incríveis.\n\n\nEstamos comprometidos com os valores da Igualdade de Oportunidades de Emprego e todas as pessoas na e-Core são encorajadas a serem elas mesmas e incentivadas a desenvolver-se profissional e pessoalmente. #beyourself #beyourbest\n\n\nOn your first day, we’ll expect you to have:\n\n\nA passion for providing legendary service to our Small and Medium-sized Business customers, using Atlassian Cloud products.\nWe’re looking for individuals who can self-organize, adapt quickly, are resourceful, and resilient, have fast learning ability, a growth mindset, systems thinking, and a solution-based approach.\nThe ability to diagnose and fix technical issues in a timely manner and help customers;\nWe ask that you have working experience interacting with customers and good communication skills to back it up.\nYou have familiarity with  IT Operations, Application Support, Cloud technologies, operating systems, and SQL databases\nDeep understanding of TCP/IP, SSL/TLS, CDN, Browser/Dev Tools, REST API/ HTTP, Mail, Database Queries, and Java Source\nYou are comfortable using the command line.\n\n\nDuring your day as a Senior Support Engineer, you will:\nResolve customer’s issues via the telephone, email, or a remote session;\nReproducing issues in-house and responding back in a timely manner;\nRegular follow-ups with customers with recommendations, updates, and action plans;\nEscalate issues in a timely manner according to Standard Operating Procedures;\nLeverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues;\nCreate new knowledge base articles to capture new learning for reuse throughout the organization;\nParticipate in technical communications within the Technical Support team to share best practices and learn about new technologies Focus on an area of technical specialization and attend technical trainings;\nRead and work with other Technical Support Engineers on cases which will help cultivate that expertise;\nWorks collaboratively with diverse global teams and drives inclusive work environments;\nEase of working on a ticket queue and different tickets simultaneously;\nUnderstanding customer needs and urgency in verbal and written form.\n\n\nAs a On-Prem Senior Support Engineer, we expect you to have:\nWritten and spoken English (advanced level);\nComfortable with SQL;\nComfortable with providing customer support;\nExperience in troubleshooting web applications;\nUnderstanding about network technologies;\nFamiliarity with REST API’s.\n\n\nAs a  On-Prem Senior Support Engineer, it would be nice for you to have:\nExperience in troubleshooting Java applications;\nExperience in using native browser development tools;\nGood experience with REST APIs (methods, status codes etc);\nFamiliarity with Splunk;\nFamiliarity with Agile MethodologiesActively participate in community forums (https://community.atlassian.com/);\nFind answers, support, and inspiration from other Atlassian users.\n\n\nWhere you will be based on:\nBR - Remote\n\n\nWhat you'll get:\n\n\nWe encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version. Our ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 reflect our reality. \n\n\nAs an e-Corean, you will have flexible benefits in the model of your choice:\n\n\nHealth, dental, and life insurance\nHealth insurance for your pet (national coverage)\nPeriodic wellness sessions\nGympass\nFood and/or meal allowance\nMultiple benefits card\n15 days vacation every 6 months (30 days per year)\nPossibility of working from abroad (90 days per year)\nShort-term incentive plan (PLR)\nPrivate pension plan\nPossibility of choosing between 5 working models\nPersonalized Onboarding Kit (including monitor, headset, keyboard & other gifts)\nMonthly allowance for remote work (according to your work model)\nFlexible working hours\nParking assistance at the SP and POA offices\nFinancial support for studies and childcare\n\n\n\n\n\n\n\nPrivacy\n\n\nBy submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.\n \nAo me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.\n \nPrivacy Policy (EN) / Política de Privacidade (PT-BR) \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Java, Cloud, Senior and Engineer jobs that are similar:\n\n $52,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Brazil