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\nThe role of the Senior RevOps Manager: Support Operations will be focused on operationalizing the support team making them more efficient and effective in customer & revenue retention. You will be enabling Support/GTM management and company leadership to operate support org at scale and where appropriate automate processes lower value accounts. \n\nWe are looking for great teammates who can connect with our sales team and get them excited about their learning journey. As part of this team, the work you do will be the foundation for massive growth over the coming years! \n\nResponsibilities:\n\n\n* Program & Campaign Building \n\n\nDevelop, deploy, and measure customer campaigns at key lifecycle moments to mitigate risk, drive adoption, and provide customer enablement.\n\nWork within Apollo (dog food style) to configure campaign logic, work with internal stakeholders for copy generation, and coordinate asset/collateral development and deployment with Apollo Marketing team.\n\n\n\n\n\n* Optimize for Retention \n\n\n* Identify user behavior and signals to promote adoption and engagement\n\n* Leverage signals to drive actionable, proactive account health triggers across customer segments\n\n\n\n\n\n* Process Improvement \n\n\n* Operationalize the customer Support playbook: have all Support plays automate from Support Tech Stack (Primarily Apollo), create role-specific Support page layouts in Support tooling, leverage product engagement and Apollo data as triggers for actionable workflows. \n\n* Support annual planning process, including compensation planning, territory creation, and customer segmentation\n\n\n\n\n\n* Analysis\n\n\n* Partner with Support leadership to identify retention trends within the customer base. Surface customer trends through data, including friction points in user experience, NPS, renewals, and expansion data\n\n* Develop analytical forecasts for account health and renewal based on product usage and behavioral patterns. \n\n\n\n\n\n\n\n\nAbout you:\n\n\n5+ years in GTM Ops\n\nStrong preference in Support function Zendesk/Support stack\n\nExperience ≥3 years SFDC Admin Experience (Certification Preferred)\n\nSoftware integration experience SQL experience very strong plus\n\nTeam player who can get buy-in across departments and seniority levels\n\nBe highly coachable and invested in your professional growth, development, and career path.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Marketing and Sales jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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