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๐ค Closed by robot after apply link errored w/ code 404 10 months ago
Rivian Service Programs is seeking aโฏProgramโฏManager, Service Support Operations Escalations that will help forward the goals of the broader team.โฏโฏAs the ProgramโฏManager, you will help develop scalable processes and procedures for our escalated Service Customers.โฏThis role will require exceptional cross-functional interaction, a dynamic and resourceful leader with sharp attention to detail, and experience in taking both an analytical and creative approach to problem-solving. Additionally, this ProjectโฏManager must be flexible, dependable, organized, proactive in initiating continuous improvement and prioritize strategically. This role will require creativity, superb communication skills and will focus onโฏcreatingโฏprocesses and procedures inโฏa scalable manner for our Serviceโฏcustomers using a quantitative and qualitative approach.โฏโฏ \n\nResponsibilities\n\n\n* Create, document, and maintain operations center project roadmaps and track execution \n\n* Become a subject matter expert on Rivian systems/tools and identify opportunities that could improve the flow \n\n* Identify the need for, create, and implement policies related to Service Support Operations with alignment and support from internal stakeholders \n\n* Support the Director, Service Support Operations withโฏall aspects of Rivian Service Support Operations Escalation program \n\n* Ensure that the Service Support Centerโฏis built to scale and enables the best service experience for our customersโฏ\n\n* Work with the Service Support Operations management team, defining program requirements and using data-driven insights to determine improvements, priority, and pathโฏforwardโฏโฏโฏ \n\n\n\n\nQualifications\n\n\n* 2+ years of experienceโฏinโฏProgram/Project Management \n\n* Bachelors degree required\n\n* Previous experience working with escalations a plus\n\n* To beโฏaโฏdynamic and resourceful leader withโฏa sharp attention to detail,โฏandโฏexperience inโฏtaking anโฏanalytical approach to problem solvingโฏโฏ \n\n* To be flexible, dependable, organized, proactive in initiatingโฏcontinuous improvementโฏand have an ability to prioritizeโฏstrategicallyโฏโฏ \n\n* Abilityโฏto expertly document,โฏtrack,โฏand report on program statusโฏโฏ \n\n* Abilityโฏto deliver updates with exceptional businessโฏacumenโฏโฏ \n\n* High proficiency with Microsoft Excel \n\n* Self-starter with the ability to solve challenging problems with minimalโฏguidanceโฏโฏ \n\n* Ability to work independently with limited general supervision and prioritize competingโฏdemandsโฏโฏโฏ \n\n* Passion for working in a complex, fast-paced organization, and desire to own and refine key operationalโฏprocessesโฏโฏ \n\n* Proven track record of executing multiple complex projects simultaneously from start toโฏfinishโฏโฏโฏ \n\n* Strong communication skills โ clear, precise, and to the point with an ability to speak clearly. Listens and asks for clarification as needed, responds well toโฏquestionsโฏโฏโฏ \n\n* This role is remote, but can require up to 20% travel \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel and Microsoft jobs that are similar:\n\n
$65,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nIrvine, California, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.