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Working hours: Monday - Friday 9am-6pm UTC\n \nThe Role\n\n\nAs a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.\n\nThis is a unique opportunity to join our team and make a difference in a growing, innovative company.\n\nIn This Role You Will\n\n\n* Monitor operational pager alerts in an efficient and timely manner.\n\n* Improve customer self service through better processes and documentation. \n\n* Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.\n\n* Liaise with your technical peers for resolution of escalated cases.\n\n\n\n \nYou May Be Fit For This Role If You Have\n\n\n\n* Strong customer-focus, interpersonal and communication skills.\n\n* Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.\n\n* Continually looking to solve problems.\n\n* Understand issues and requirements well in order to provide solutions.\n\n* Outgoing and socially interactive.\n\n* A self starter looking to assist at any moment and to take the initiative. \n\n* Balancing daily workload and multi-tasker who can effectively prioritize work.\n\n\n\n\n\nWhat We Value\n\n\n\n* Experience in a product support/application role.\n\n* Voice over IP experience with the SIP signalling protocol or other related telephony protocols.\n\n* An understanding of general web technologies such as API/SDK's.\n\n* Confidence with technology and the Internet.\n\n* A natural curiosity and experience in applying technology to resolve customer issues.\n\n\n\n \nTechnologies We Use\n\n\n\n* A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.\n\n* Open-source technologies like Cassandra, Spark, and ElasticSearch.\n\n* Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.\n\n\n\n#LI-KG1\n#LI-REMOTE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nIstanbul, Istanbul, Türkiye
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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