ClickUp is hiring a Remote Priority Support Specialist EMEA
\nCustomer service is our #1 Core Value at ClickUp, and we want users of all sizes to experience the absolute best support interactions they've ever had. To make that happen our Priority Support Specialists work with our largest users to ensure the support they receive is both contextual to their needs and exceptional.\n \nAs a Priority Support Specialist you'll have the opportunity to partner closely with some of our largest users and build an understanding of their business in order to provide white-glove support through email, chat and occasionally over the phone. You'll work with many teams at ClickUp to both debug issues our users face and represent their needs across the company.\n \nAs we scale quickly, you'll also have an opportunity to build processes and workflows that directly impact our ability to provide exceptional support at a growing scale.\n \nThe Role:\n\n\n* Build a deep knowledge of the ClickUp product to provide contextualized support to strategic Enterprise users,\n\n* Support our EMEA sales and success team in addressing regional user needs and support escalations,\n\n* Work closely with Enterprise users to understand their use of ClickUp, their goals and their processes,\n\n* Become a trusted advocate for your users internally, representing their needs to key stakeholders at ClickUp,\n\n* Troubleshoot incoming support requests and own their resolution, managing user expectations clearly throughout,\n\n* Optimize team specific documentation and workflows to empower great support experiences at growing scale.\n\n\n\n \nQualifications:\n\n\n* 3+ years prior experience in a customer support role, preferably with large strategic users,\n\n* Fluency in one of these languages: French, Spanish, German.\n\n* A passion for people and genuine desire to solve problems,\n\n* A near perfect attention to detail and ability to see big picture needs,\n\n* Proven ability to breakdown complex problems into clear, actionable next steps,\n\n* Strong written and verbal communication skills,\n\n* Strong time management skills and an ability to efficiently prioritize.\n\n\n\n \nDesirable:\n\n\n* Past experience working in Technical Account Management or Customer Success Roles,\n\n* An existing familiarity with the ClickUp product.\n\n* Located in Dublin, Ireland\n\n\n\n\n#LI-Remote \n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Java, Digital Nomad and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nDublin, Dublin, Ireland
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