Enova International is hiring a
Remote NetCredit Customer Service Representative
\nWe are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.\n\nThis role is entirely remote; however, candidates must reside in the state of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming. #BI-Remote #LI-Remote\n\nAbout the role:\n\nEnova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers.\n\nResponsibilities:\n\n\nAnswer inbound calls from customers to answer and service any questions they may have\n\nHandle all customer inquiries, requests, and thoroughly educate them on our products and services\n\nProvide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience\n\nCommunicate clearly and professionally with all customers, co-worker, supervisors and management\n\nMaintain accurate, up-to-date information for customer accounts\n\n\n\n\nRequirements:\n\n\n* At least one year of call center experience\n\nExcellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems\n\n\nIndependent problem-solving capabilities\n\n\nStrong multitasking abilities to handle multiple priorities and adapt to changing situations\n\n\nSkill in deescalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting\n\n\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
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