This job post is closed and the position is probably filled. Please do not apply. Work for Braintrust and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 1 year ago
\n\nABOUT US:\n\nBraintrust is the only network that gives in-demand talent all the freedom of freelance with all the benefits, community and stability of a full-time role. As the first decentralized talent network, our revolutionary Web3 model ensures the community that relies on Braintrust to find work are the same people who own and build it through the blockchain token, BTRST. So unlike other marketplaces that take 20% to 50% of talent earnings, Braintrust allows talent to keep 100% of earnings and to vote on key changes to improve the network. Braintrust is working to change the way freelance works โ for good.\n\n\n* \nJOB TYPE: Direct Hire Position (no agencies/C2C - see notes below)\n\n* \nLOCATION: Remote - United States only (Time Zone: MST | Partial overlap)\n\n* \nSALARY: $158,000 โ $187,000/yr\n\n* \nESTIMATED DURATION: 40hr/week - Long term\n\n\n\n\nTHE OPPORTUNITY\nWhat Weโre Looking For\n\n\n\n\n* A passion for social impact design and a leader in the civic design community. \n\n* 10+ years of professional human centered design โthinking and doingโ consulting experience with specific Guru or Expert level experience in one or more areas of the product development lifecycle, as a Visual Designer, Interaction Designer, Service Designer, Product Designer, Design Strategist or Experience Designer.\n\n* 3+ years leading and managing a mid-sized design organization and community of practice, or equivalent. \n\n* Experience leading a design organization at scale (multi-team environment / lead of leads experience).\n\n* Proficiency with contemporary research, design and prototyping tools and methods.\n\n* Affinity with MOโs values, and a passion for creating products that meet people's functional and emotional needs.\n\n* An outstanding track record as a design leader for experience strategies, design systems, products, services, and customer experiences that delight customers/users and achieve business resultsโcreating organizational alignment in undefined problem spaces and leading teams from anxiety to clarity through the design process. \n\n* Understands the nuances of delivery in a client service environment, builds trusting client relationships that enable the balance of protecting the team with appropriate push back, against maintaining client satisfaction and successful delivery of complex digital design and delivery programs.\n\n* Empathetic designer and guru storyteller that can use verbal and non verbal communication to articulate pain points and describe value propositions with narrative that speaks to ethos, pathos and logos and aligns stakeholders with divergent priorities on the right problems to solve.\n\n* High peer, end-user, or client satisfaction with the work products that you created.\n\n* Strong leadership and collaboration skills, with the ability to guide high performing teams using persuasion and influence (rather than command and control).\n\n* Operate inside desired culture, modeling behaviors and living our design philosophyโability to build high functioning teams, facilitate communication, create and nurture an open, trusting culture where team members are comfortable raising questions, taking calculated risks, and supporting each otherโs self-improvement.\n\n* Strong presentation and storytelling skills.\n\n* Willingness to travel for research, project delivery, and client meetings.\n\n* Government or government contracting experience where cross-team and partner collaboration was required is desired but not required. \n\n\n\n\n\n\nIntro\nMO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design to modernize and transform customer and employee experiences. Weโre a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. Weโre naive enough to believe we can change the world and bold enough to take the chance to do it. \n \nWe combine design thinking with agile delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here! \n \nOverview\nAre you looking to make an impact? We are looking for a Design Director to lead a design team to help MO grow its reputation, business and people through Project Leadership, Design Leadership and Operations, and Business Development. This is a leadership role at MO. In your work and through your design leadership you will improve health outcomes for 9-22M+ Veterans, Caregivers, Survivors and Family Member by reducing barriers to accessing care and benefits at VA, improving a single-sign-on identity management system and omni channel service design for identity proofing, and championing Login.govโs adoption within the U.S. Department of Veterans Affairs (VA). Additionally, we are looking for this person to be a leader and cultural steward of the design team at MO, responsible for defining best practices and approaches that support a 21st century government, as well as building a diverse team and an inclusive culture that supports our people as we grow. \n \nSuccessful candidates will have a track-record of building and sustaining high-performing design teams at scale. The willingness to dive in and build new systems and processes, sometimes from scratch, is essential, as is leading through influence within a matrixed environment. Previous experience working in a client services organization (i.e., consulting or a digital agency) is helpful but not required. A passion for the mission and civic design is a must have.\n\n\n\nWhat Youโll Do\nProject Leadership:\n\n\n\n\n\n\n* You will oversee multiple projects at a time, or act as a day-to-day engagement leader, (sometimes with C-Suite oversight on key strategic accounts) and guide teams of designers, product managers, technologists, delivery managers and strategists. \n\n* You will build relationships with clients while advising and supporting MO project teams.\n\n* You will work across every stage of the project lifecycle to ensure that the concepts and design decisions are sensitive to both the needs of users and our clientsโ businesses. \n\n* You will chart a path forward together with your MO team, even when information is ambiguous and the project challenging. \n\n* You should be eager to involve clients in the design process, highly responsive to feedback, and excited to present your teamโs ideas in front of executives. \n\n* You will lead or oversee multiple project teams to achieve the highest level of performance without compromising timelines and team harmony.\n\n* You will create craft quality standards, with a deep understanding of the clientโs goals, business requirements and constraints, for qualitative foundational and evaluative research, insight articulation, experience model development (e.g., customer journeys, behavioral archetypes, personas, service blueprints, etc.), design and testing.\n\n* You will lead teams to develop insights, define and prioritize opportunity areas, and envision concepts.\n\n* You will lead teams to create meaningful customer/user feedback loops through build, test, and learn cycles.\n\n* You will lead teams to prioritize MVP features, build a backlog, and create strategic product roadmaps\n\n\n\n\n\n\n\n \n\nDesign Leadership: \n\n\n\n\n\n\n* You are part of the design discipline leadership and will help cultivate the design culture and team.\n\n* You will be responsible for managing and developing your direct reports, providing guidance and support for their growth, as well mentoring and supporting junior colleagues on the projects you lead through specific and actionable feedback.\n\n* You will establish and build a design Community of Practice at MO, strengthen design practice standards and processes across MO, and improve quality and consistency of design at MO.\n\n* You will serve as a thought leader for MO in the civic design and civic tech communities.\n\n* You will participate in talent acquisition, either as a hiring manager, or member of hiring teams.\n\n\n\n\n\n\n\n \nBusiness Development:\n\n\n\n\n* You will collaborate on business development efforts with our growth team and fellow discipline leaders - crafting approaches, writing white papers and proposals, presenting to prospective clients, and leading design challenges.\n\n* You will ensure that the projects you lead continue beyond their initial scopes, and identify additional opportunities within the clientโs organization.\n\n* You will create content for MOโs demand generation activities and establish yourself as a thought leader within MO and the broader civic design and civic tech communities.\n\n\n\n\n\n\n\nMO's Employee Value Proposition\n\n\n\n\n* A fun, dynamic working environment with an energetic and diverse team\n\n* A REMOTE first work environment\n\n* An inclusive culture where everyone is welcome\n\n* Competitive compensation commensurate with experience\n\n* Opportunities for career growth\n\n* Full health benefits (medical, dental, vision)\n\n* 401K plan unlimited Paid Time Off (PTO)\n\n* Short- and Long-Term Disability in addition to Life Insurance (company sponsored)\n\n\n\n\n\n\n\n\nAll MO leaders are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO leaders are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.\n \nThe starting pay range for this role is $158,000 - $187,000. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility.\n \nMO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\n \nWe value diversity and inclusion and encourage all interested candidates to apply. If you have more experience beyond what is detailed here, weโd be happy to take a look. If you meet most but not all of the requirements, we still want to hear from you. \n\n\n\n\nApply Now!\n\n#LI-BT\n\nABOUT THE HIRING PROCESS:\n\nQualified candidates will be invited to do a screening interview with the Braintrust staff. We will answer your questions about the project, and our platform. If we determine it is the right fit for both parties, we'll invite you to join the platform and create a profile to apply directly for this project. \n\nC2C Candidates: This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and weโd welcome your application. \n\nBraintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Web3, Consulting, Designer, Travel, Junior and Digital Nomad jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nGlobal