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Live Support Specialist Mexicoclosed
💰 $60k - $100k*
This job post is closed and the position is probably filled. Please do not apply. Work for Kraken and want to re-open this job? Use the edit link in the email when you posted the job! 🤖 Closed by robot after apply link errored w/ code 403 2 months ago
Building the Future of Crypto \nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\nWhat makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\nBefore you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.\nBecome a Krakenite and build the future of crypto!\nProof of Work\nThe Team\nBy combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Live Support team plays a strong role in our success and ability to deliver world class support. The Live Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Live Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Live Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists.\nThis is a fully remote role requiring English and either Spanish or French fluency, based in Mexico. You must be willing to work evenings and weekends.\nWe're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! \nImagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time and remotely. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction!\nThe Opportunity\n\n\n\n* \nClient Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care\n\n* \nComprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings\n\n* \nPerformance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives\n\n* \nCrypto Market Expertise: Leverage your crypto market knowledge to tackle intricate challenges within a dynamic environment\n\n* \nOngoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead\n\n\n\nSkills you should HODL\n\n\n\n* \nSecurity and Privacy Focus: Prioritize security and privacy for Kraken and our clients\n\n* \nMission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base\n\n* \nFlexibility: This is a full-time, 100% remote role, with various schedules and weekends required\n\n* \nLanguage Proficiency: Fluent in English and either Spanish or French\n\n* \nCrypto Proficiency: Possess a deep understanding of the digital asset industry and a strong knowledge of cryptocurrencies and trading\n\n* \nClient Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant messaging support to clients\n\n* \nEffective Communication: Excellent communication skills\n\n* \nAdaptability: Ability to thrive in a fast-paced environment\n\n\n\nInterested so far? Here’s how the hiring process will look:\n\n\n\n* Pre-screen assessment - around crypto and client support (to be completed in 72 hours)\n\n* Video screen with our Talent Acquisition team (30 minutes)\n\n* Interview with the team (60 minutes)\n\n* Final interview with team managers/directors (60 minutes)\n\n\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\nAs an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. \nStay in the know\nFollow us on TwitterLearn on the Kraken BlogConnect on LinkedIn\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Crypto, Swift and Video jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Mexico
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.