\nABOUT LOCALCOIN\n\nLocalcoin is a rapidly-growing company that is revolutionizing the way people buy and sell digital currencies. Our mission is to empower individuals to join the cryptocurrency economy and make it more accessible for everyone. As Canada's largest Bitcoin ATM network, we offer an expanding product line that enables crypto-enthusiasts to easily participate in the digital currency world.\n\nWe are passionate about what we do and we believe that success comes from being creative and innovative. As a member of our team, you will work alongside a talented and dynamic group of individuals who will support your growth and development in your career. We are a startup that fosters a culture of transparency, collaboration, and innovation. If you are a self-starter looking for a challenging and rewarding role in a dynamic and fast-paced environment, we want to hear from you. Join us and be a part of the future of digital currencies!\n\nYOUR ROLE AS A IT SUPPORT ANALYST\n\nLocalcoin seeks to inspire the future of digital currency globally as the largest bitcoin ATM network in Canada. Localcoin is seeking an experienced IT Support Analyst to join our growing Engineering team who will play a key role as the contact point for all IT related assignments and processes across our company. \n\n\nThis individual will be responsible for taking ownership of our IT Support Desk by providing front-line support to all staff members with solutions related to operating systems, software, hardware and network issues.The ideal candidate will not only be an expert in problem solving and troubleshooting technical issues but will also have experience managing users, devices, permissions and policies as well as improving IT support processes. Effective communication and collaboration with other teams is essential for the success of the IT support desk.\n\nThis position will be based out of our office in Etobicoke, ON with a hybrid work schedule. \n\nYOUR IMPACT\n\n\nProvide technical assistance and support to users on a daily basis by responding to requests for assistance and providing solutions to their problems in a timely manner.\n\nInstall, configure, and maintain hardware, software, and other electronic equipment.\n\nTroubleshoot system and network problems, diagnosing and resolving hardware and software issues.\n\nEnsure the security and privacy of data and systems through the implementation of appropriate OS policies.\n\nMaintain and update documentation on hardware and software configurations and support procedures and processes\n\nProvide training to users on new hardware and software installations.\n\nManage and maintain inventory of IT assets, including hardware and software licenses.\n\nCollaborate with other members of the IT team to implement new technologies and projects.\n\nCreate and maintain documentation on hardware and software configurations and support procedures and processes\n\nProvide training to users on new hardware and software installations.\n\nManage and maintain inventory of IT assets, including hardware and software licenses.\n\nCollaborate with other members of the IT team to implement new technologies and projects.\n\n\n\n\nTHIS IS YOU\n\n\nUniversity or college degree/diploma in computer science, information systems or related\n\nMinimum 3 years experience in a similar specifically with Jira administration: Jira schemes (Workflow, Screen, Issue Types, Field Configuration and Custom fields) \n\nGreat communication skills; able to communicate effectively with cross functional staff\n\nAbility to diagnose and troubleshoot problems within Windows, and Mac operating systems as well as iOS and Android devices\n\nExperienced with Google Cloud platform policies and device management\n\nExperienced with setting up printing, Wifi and VPN networks\n\nKnowledge of computer networks and common protocols TCP/IP, UDP, TLS, SSL, HTTP\n\nExperienced with cloning tools for disk imaging such as Acronis True Image\n\n\n\n\nTHIS IS NICE\n\n\nPrior experience with Jira Automation\n\nPrior experience with HTTP REST integrations\n\nPrior experience working with Jumpcloud platform\n\nPrior experience with OpenVPN and CloudRouters\n\nPrior experience with Windows group policy and windows deployment toolkit is a plus. \n\nKnowledge of Business Process Management tools and platforms\n\n\n\n\nWHY YOU WILL LOVE WORKING AT LOCALCOIN!\n\nProfessional Development\n\nWe are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!\n\nHealth & Wellness Benefits\n\nWe offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.\n\nEvents and Socials\n\nJust because we are working remotely, does not mean we don’t know how to get together! When you join our team, you’ll enjoy everything from industry events, themed monthly team social events and much more!\n\nEmployee Discounts \n\nAll of our team members enjoy exclusive employee discounts at all of our cryptocurrency ATMs across Canada.\n\nLocalcoin is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage throughout the recruitment process, please notify your recruiter. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Analyst, Bitcoin, Cloud and Android jobs that are similar:\n\n $55,000 — $85,000/year\n \n\n#Location\nCanada