This job post is closed and the position is probably filled. Please do not apply. Work for Onramper and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 1 year ago
Job description\nCrypto to the people. Unlocking the potential of crypto to the masses!\nWe are a fast-paced startup/scaleup in the Netherlands, enabling access to web3 by bridging the world of Fiat Currencies (Euro, Dollars, etc.) with the world of Cryptocurrencies.\nBuild the next level onramping toolbox that catalyzes crypto pioneers to offer a smarter experience.\nWe provide an embeddable widget and API for trading platforms, apps and websites so their users can buy cryptocurrencies. By partnering with the best fiat-to-crypto payment gateways and presenting them in a single plugin for crypto-platforms such as wallets, DeFi apps and trading platforms. Their users can then buy crypto easily in-platform when needed. This is one of the most important intersections for web3/meta.\nWhat is this position about?\nWe want to make sure Onramper is the smoothest possible fiat on-ramp in the world. Not just for end-users, but also for parties integrating Onramper, such as wallets and trading platforms.\nWe make integrating Onramper's widget and API as easy as possible. As such, we're looking for a Customer Success Engineer that will help customers with integration-related questions, incident reporting and bug fixing.\nYou'll be taking full ownership of our onboarding flow and integration to reduce friction during integration and making sure that the Onramper widget is fully adopted by our partners. You will be helping with fixing bugs and implementing feature requests from clients.\nThis position is open to both on-location (Amsterdam, Netherlands) and remote applicants.\nYou will:\nโ๏ธ help build and improve the client onboarding/integration flow (i.e. our dashboard & widget creation wizard)\nโ๏ธ help build technical documentation, knowledge sharing and best practice development.\nโ๏ธ communicate with Onramper customers (over Telegram, Slack, Hubspot and Gmail) to provide technical support and knowledgeable answers about the product and integration.\nโ๏ธ prioritize, track, handle and coordinate error reports, client requests from (B2B) customers, implement improvements, fix bugs,\nโ๏ธ understand, prioritize and track customer questions, needs, and feedback, and coordinate with the internal stakeholders.\nโ๏ธ monitor and report on system reliability and uptime\nJob requirements\nYou have:\n\n\npast experience in a b2b integrations role\n\nexperience with providing technical customer support or customer support tools\n\nexperience with coordinating and handling product requests and bug reports\n\na good work ethic, empathy and great communication skills in English;\n\nyou are not afraid to take initiative, assume responsibility, and are creative in your approach to build things to eliminate re-occurring questions/requests;\n\nyou want to join a high-paced startup that's bridging the traditional financial world with the world of cryptocurrencies.\n\n\n\nNice-to-have:\n\n\nexperience with error monitoring tools\n\nlove for the crypto-space\n\nambition to work and grow in a fast-paced startup\n\n\n\nQuick note:\nResearch shows that women are unlikely to apply for a job if they don't 100% meet the requirements, while men tend to apply if they meet 70% of the requirements. We care about equal opportunity and diversity, and encourage applications even if not all requirements are fully met!\n๏ปฟWhat excites us:\nAcross the hires we aim to make, we look for signals that a candidate fits into the vision of the company that we aim to build. We love to see:\n\n\npassion for crypto\n\nambition to build cool shit with great people\n\nexcitement to be pushing the frontiers of fintech and crypto\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, Defi, Crypto, API and Engineer jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote (Europe) - Amsterdam (Netherlands)
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.