Remote Director Global Account Management

\nARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?\n\n\nLoadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!\n\n\nWe are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.\n\n\nWith headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.\n\n\nWe are seeking an experienced and strategic Director of Global Account Management to lead and grow our Account Management Team and portfolio of key enterprise clients across global markets. Reporting to the SVP of Customer Experience, this role is responsible for building and scaling a high-performing global account management organization, driving revenue retention, expansion growth, and serving as the executive voice for our customer relationships.\n\n\nJob Type: (Exempt) - U.S. Only \n\n\nDEPARTMENT:  Customer Success\n\nLOCATION: Chicago IL or remote, depending on location\n\n\n\nWHAT YOU GET TO DO: \n\n\n* \n\nLead, mentor, and develop a team of regional and senior account managers across multiple geographies, fostering a culture of accountability, customer obsession, and continuous growth.\n\n\n* \n\nOwn the global account management strategy, including retention targets, net revenue retention (NRR), upsell/cross-sell playbooks, rules of engagement with Sales and executive relationship programs.\n\n\n* \n\nServe as an executive sponsor for a defined set of strategic global accounts, building deep C-suite and VP-level relationships in partnership with Sales.\n\n\n* \n\nPartner closely with Sales, Product, and Marketing to ensure a seamless customer journey from initial sale through renewal and expansion.\n\n\n* \n\nDevelop and implement scalable processes, tools, and frameworks that improve account health, increase customer lifetime value, and reduce churn.\n\n\n* \n\nAnalyze account performance data and market trends to inform strategy, identify risks early, and surface growth opportunities.\n\n\n* \n\nCollaborate with regional leaders to ensure consistent execution of account management practices across diverse global markets and customer segments.\n\n\n* \n\nRepresent the voice of the customer internally, advocating for product improvements and service enhancements based on client feedback.\n\n\n* \n\nBuild and present regular business reviews (QBRs/EBRs) at the executive level, both internally and with key client stakeholders.\n\n\n* \n\nDrive forecasting accuracy and pipeline visibility for renewal and expansion revenue.\n\n\n\n\n\n\nREQUIRED QUALIFICATIONS:\n\n\n* \n\n8+ years of experience in account management, customer success, or enterprise sales, with at least 4 years in a leadership role managing global or multi-regional teams.\n\n\n* \n\nProven track record of meeting or exceeding NRR, retention, and expansion targets in a fast-moving startup environment\n\n\n* \n\nStrong executive presence with demonstrated ability to build and sustain C-suite relationships.\n\n\n* \n\nExperience working with large, complex enterprise accounts across multiple industries and geographies.\n\n\n* \n\nExcellent cross-functional collaboration skills, comfortable influencing without authority across Sales, Product, Marketing and Operations.\n\n\n* \n\nData-driven mindset with proficiency in CRM platforms (Salesforce preferred) and experience using analytics to drive decisions.\n\n\n* \n\nOutstanding communication, negotiation, and presentation skills.\n\n\n* \n\nAbility to travel internationally as required (up to 20%).\n\n\n* \n\nExperience in logistics or global supply chain is a strong plus.\n\n\n\n\n\n\n\n\n$170,000 - $200,000 a yearThe compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, the candidate’s experience and expertise. In addition to your base compensation offer, this role is eligible for an incentive bonus and you will also receive stock options and benefits listed below.\n\nWORKING AT LOADSMART:\n\n\n• Competitive base salaries - we believe in rewarding top talent \n• Extremely competitive Equity package - become a shareholder in our company!\n• Loadie Time Off - PTO and sick days without a limit\n• Comprehensive Medical, Dental, and Vision insurance plans\n• 401k Match \n\n\n*Applicants must be currently authorized to work in the United States on a full-time basis. Loadsmart will not sponsor applicants for work visas.\n\n\nAt Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.\n\n\nIt is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
\n\n#Benefits\n 💰 401(k)\n\n🤓 Vision insurance\n\n
\n\n#Location\nChicago / Remote