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Customer Support Specialistverified closed
🇺🇸 United States
💰 $50k - $50k
Endcrawl is looking for a new Customer Support Specialist to help thousands of filmmakers get their film and TV projects across the finish line.
You'll be responsible for providing world-class customer support to filmmakers who use Endcrawl.com to make their film and TV end credits.
You'll respond to customer email queries, customize end credits projects, and help create both public and internal documentation. You’ll become one of the world’s pre-eminent experts at driving our SaaS app.
During training, you'll be expected to be proactive, ask lots of questions, and be a quick learner. Once fully up to speed (2-3 months), you'll spend most of your time on front-line support. Your secondary duties will involve turning your front-line insights into public help articles and internal documentation.
As someone with the best window into day-to-day customer experience, you'll also be expected to synthesize your perspective into bug reports, feature requests, and other internal pitches.
You will not be providing support via phone, Zoom, text chat, Twitter, or other channels.
To be eligible for this position you must be a United States Citizen or Green Card holder. We do not sponsor employment visas. Please do not apply for this job unless you are legally able to work full-time in the USA.
To be eligible for this position you must reside in a North or South American time zone. Please do not apply to this job if you currently reside in Europe, Africa, Asia, or Oceana—regardless of your work eligibility as described above.
About Remote Work
Endcrawl is a remote company, and this is a remote job.
You'll be working in your home office while geographically separated from your co-workers. Before applying, please consider whether this suits your temperament and lifestyle. We have fun working together, but a small company cannot provide a rich social life. You’ll be employee number five, and our third Support Specialist. We think small-company remote work is glorious—but it's not for everyone.
To succeed at Endcrawl, you'll need two things above all else: you need to be a strong writer, and you need to be a strong reader.
The following skills are not all hard requirements, but it will be useful to have a working knowledge of at least some of these:
We believe in building calm companies where good people can do good work together in good faith.
Endcrawl has been in business for 11 years. We’ve been remote-only from day one. That means there is no danger of being “called back to the office” because there is no office.
We work hard but don’t take it with us at the end of the day. And while we occasionally all rally during a busy week, we don't believe in crunch or endless overtime. Your Support Team colleagues at Endcrawl estimate that they put in about 15 hours of extra time per year.
We’re clear-eyed that as a small company, we can’t offer many promotion paths. The flip side is that we care about your personal career development, and you will make meaningful contributions to Endcrawl’s culture and product as long as you’re here. If that’s the kind of thing that gets you up in the morning, this job can be rewarding for a long time.
Pay and Benefits
This is a salaried position paying $50,000 per year.
We offer health insurance, including dental and vision.
We will provide you with a work laptop.
You will have a 35-hour work week, Monday through Friday.
During your first 3 months, you should be generally available 9am-9pm Eastern / 6am-6pm Pacific. You will NOT be working 12-hour days, but you will be shadowing and training with different co-workers in different U.S. time zones. So your 35-hour weekly schedule will vary during the initial training months.
Once training is complete, you will settle into a regular schedule. Your shift will be on the later side: approximately 11am-6pm Pacific; or 2-9pm Eastern.
We can hire anyone who is able to legally work in the United States. While your location isn't crucial, your daytime hours should line up with working hours. We don't want to foster night shift burnout.
Endcrawl offers 15 days of Paid Time Off and observes 13 holidays per year (9 U.S. federal holidays, plus the week between Christmas and New Year).
How to Apply
Please send your resume and cover letter to [email protected].
Please introduce yourself as a colleague. Remember how much we value writing and reading comprehension—you might want to start by re-reading this entire thing at least one more time. Tell us something about who you are, and keep it tight. Remember that we have to read a lot of these.
We're accepting applications for this position through June 16, 2023. There's no prize for being first, so please take your time. We look forward to meeting you.Please mention the word JUBILANTLY when applying to show you read the job post completely (#RMy4yMzcuMzEuMTkx). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$50,000 — $50,000/year
🌎 Distributed team
🤓 Vision insurance
🦷 Dental insurance
🚑 Medical insurance
🏖 Paid time off
How do you apply?This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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