\nAt Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.\n\nOur culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!\n\n\nAbout Shakepay\n\nSince 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future. \n\nWe’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.\n\nFull-Time Customer Support Representative\n\nBonjour, hi! Here’s a nice word to start things off that’s the same in English and in French: million. Shakepay has plus de 1 000 000 shakers (aka, “customers”) who love Shakepay almost as much as they love bitcoin. Nous sommes very excited for a new customer support representative (CSR) to join the team because that means that even plus degens aiment le bitcoin et Shakepay regardless of their preferred language. \n\nWe’re looking for someone to join our awesome, tricoté serré team in the evenings. You’ll parlerez à nos clients in English and en français, answering questions they have about Shakepay and their account. Vous écouterez, diagnostiquerez, et resolve all sorts of concerns. Your goal is to consistently provide service that can also be described with one word in both languages: exceptionnel… close enough. Lâche pas la patate, apply now!\n\nSchedule: Evening and weekends are required\n\nWhat you’ll be doing \n\n\nDiagnose issues customers are experiencing with Shakepay\n\nHave a thorough understanding of our products, features, and processes\n\nCollaborate with other team members to resolve customer inquiries\n\nRelay feedback about the customer’s experience to other teams\n\nInvestigate suspicious activity, gather information, and take appropriate actions to prevent fraudulent activity\n\nDemonstrate care and empathy while engaging with customers\n\nEngage with customers directly via chat and email\n\nAttend training sessions and other meetings with the customer support and operations teams\n\nCommunicate and interact with other teams through Slack and Google Meet\n\n\n\n\nWho we’re looking for \n\n\n* 1-2+ years of experience in a customer support role\n\n* Bilingual in English and French\n\n* Agile problem solver.  There is not a challenge– at work or at home- that doesn’t make you want to dig in and figure it out\n\n* Active team player, self starter, and multitasker who can quickly adjust priorities\n\n* Effortless communication skills, confident and sensitive to the needs of our users\n\n\n\n\nBonus points\n\n\nBasic knowledge of digital currencies \n\nPassion for the product and our mission\n\nYou shake every day\n\n\n\n\nWhy join us?\n\n\n* Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time.\n\n* Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians.\n\n* Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development.\n\n* Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.\n\n\n\n\nPerks and benefits\n\n\n* 🤝 Be an owner - Every employee has stock options as part of their total compensation. \n\n* 🥅 Reach your goals - Yearly salary assessments. \n\n* 🦷 Health & wellness :  Access to health and dental coverage, including health and wellness spending accounts. \n\n* 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.\n\n* 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.\n\n* 🌴 Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.\n\n* 🐣 Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.\n\n* 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other.  \n\n\n\n\n \n\nEqual Employment Opportunity\n\nShakepay does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.\n\nShould you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email [email protected]\n\nFluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Bitcoin and Bitcoin jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec, Canada