Kaia Health is hiring a Remote Customer Support Representative
\nAbout the role:\n\n\nYouโll spend most of your day providing fast and painless customer support via emailโthis is your core responsibility. Youโll troubleshoot potential bugs, document feature requests, analyze customer data, and collaborate with the rest of the team to help elevate the voice of the customer at Kaia. Youโll also answer questions on the phone every now and then to get customers the help they need when they need it. \n\nWe wonโt overburden you with quotas, empty policies, or unnecessary procedures. Doing whatโs in the best interest of our customers is at the heart of what we do. Weโll give you plenty of support to simply do whatโs right, no questions asked. \n\nOur ideal hire is motivated by digital healthcare and what weโre doing as a company, believes in the value of quality customer support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.\n\nDetails \n\n\nThis is a full-time, remote position. \n\nThis job is Monday-Friday, 9am-5pm in your timezone. For this role, weโre seeking someone within the US-Eastern or US-Pacific time zones. \n\nWe're seeking fluent English speakers/writers. \n\n\n\n\nAbout you:\n\n\nYou have at least 4+ years of experience working in customer support for a technology company, and you are comfortable working remotely. \n\nYou're an aspiring generalist, but you're more technical than the typical support professional. Maybe you know your way around modern browsers and mobile operating systems, maybe youโre excellent at QA, or maybe you're really good at solving tricky problems. You have a wide skill set that would allow you to get up-to-speed quickly.\n\nYouโre well-versed in the tools of the tradeโZendesk (or similar help desk), Jira, Google Docs, Slack, Confluence, etc.\n\nYouโre an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success. \n\nYou are organized and self-sufficient. You thrive in an environment where you can do great work independently. Youโre someone who enjoys working autonomously and you donโt need much oversight to get things done. \n\nWhen you donโt know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn. \n\nYouโre passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n\n\n\n\nDay-to-day you will... \n\n\nHelp existing customers with a broad range of questions about our products and services. \n\nWrite internal and public knowledge base articles. \n\nCollaborate directly with Engineering to solve a tough technical problem for a customer. \n\nProvide relevant and timely product feedback to other teams within Kaia.\n\nHelp develop and refine support process to make sure weโre always improving.\n\n\n\n\nColorado base salary range is $50-70K USD DOE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Architect, SaaS, InfoSec, Cloud, Engineer, Software, Python, Senior, Stats, HR, Finance, Web, Teaching, Video, Education, Accounting, PHP, Angular, API, Backend, React, Typescript, Mobile, Golang, Marketing and Medical jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.