\nModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are currently seeking experienced Customer Support Representatives who are passionate about providing world-class support.\n\n\nThis is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in German. \n\n\nPlease note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in German and English.\n\n\n\n\n\nOrientation Hours, Production Hours and Project Commitments (All times in Pacific Time):\n* 40 hours per week are required for the 4-week orientation and nesting period. \n* Orientation: 3 days, 4 AM - 1 PM\n* Nesting: 15 days, 4 AM - 1 PM\n* Production: Daily, 9 AM - 10 PM\n* If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.\n* Project Commitments: \n* -- 25 hours per week \n* -- 8 hours are required on Saturday and/or Sunday).\n* -- 90 days (as needed by ModSquad)\n\n\n\nWho Are You?\n* You have strong desire to create a unique experience for each individual customer.\n* You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.\n* You've provided Customer Support via inbound web messages in the past.\n* You've provided web messaging support to 3-5 customers at the same time.\n* You are professional/business level proficient in German and English.\n\n\n\nWorkspace Requirements\n* Dedicated laptop or desktop computer with Windows 10 or above\n* Willingness to install MSQ security software and 2FA app on your mobile device. \n* Access to a webcam or smartphone capable of taking pictures\n* Stable broadband internet connection of 25 MBS or greater\n* 8 GB RAM or better\n* Dual monitors highly recommended\n\n\n\n\n\n***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!\n\n\nPlease note:  A Chromebook is not sufficient for ModSquad projects.\n\n\nWho is ModSquad?\nModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. \n\n\nModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process\n\n\nIndividual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Music and Mobile jobs that are similar:\n\n $75,000 — $155,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n