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\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 70,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nOur customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, text conversations and more, you’ll prove one-of-a-kind support and build strong, long-lasting relationships with our customers. \n\nYou will report to our Customer Support Manager. This role is a remote position and can be based anywhere in Canada. Please note, the hours for this role could be Monday- Friday 10:00am-8:00pm EST or Tuesday-Saturday, 11:00pm-7:00pm EST. \n\nWhat You’ll Do\n\n\nMaster your understanding of the GlossGenius product by answering support tickets primarily via phone and text \n\nWork with customers to understand their goals and challenges in order to deliver faster product value through effective ticket responses\n\nDeliver best-in-class, personalized support to meet our high standards for customer satisfaction \n\nWork with a dynamic team to achieve team company goals such as customer acquisition and retention\n\nEngage with the team to identify areas of opportunity to improve resources: macros, help center, etc.\n\n\n\n\nWhat We’re Looking For\n\n\n1+ year work experience in a customer-facing role, SaaS preferred\n\nProven record of driving customer satisfaction and meeting or exceeding performance standards\n\nExcellent written and verbal communication skills, with an ability to adapt to various communication styles\n\nA strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment\n\n\n\n\nBenefits & Perks \n\n\nGenerous PTO\n\nCompetitive health & dental insurance options, with premiums covered by GG\n\nGenerous, fully-paid parental leave policy\n\nProfessional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\nOne-time home office stipend\n\nTeam Bonding: As a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Non Tech jobs that are similar:\n\n
$55,000 — $82,500/year\n
\n\n#Benefits\n
🌎 Distributed team\n\n🦷 Dental insurance\n\n
\n\n#Location\nToronto, Ontario, Canada
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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