ExtraHop is hiring a Remote Customer Success Specialist
\nAt ExtraHop, we provide solutions for mission critical business and technology problems across a vast array of industries and technologies. As a member of our Customer Success team youโll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. With us, youโll help to deliver solutions that customers previously thought infeasible or impossible to solve. Join us and youโll find we have a supportive home team, great customers, and a product that customers love.\n\n\nDuties And Responsibilities\nThe ExtraHop customer success team focuses on successful outcomes for our customers. As a Customer Success Specialist, you will play a critical role executing programs that touch and enable our user community. Your duties will include:\n\n\n* Document customer use cases\n\n* Run customer calls and generate meeting notes\n\n* Monitor and report on EOL hardware and outdated firmware\n\n* Ensure CSAT status is up to date on all non-portfolio accounts\n\n* Generate recurring project status reports for accounting and upper management.\n\n* Work with Professional Services team to coordinate scheduling of short-term training engagements.\n\n* Work closely with Solutions Architects and clients to schedule appropriate resources based on project requirements and availability.\n\n* Send general updates to all users on product, use cases and services\n\n* Evaluate product telemetry for account health risk\n\n* Assist in identifying and creating reference customers\n\n* Act as a bridge between customers and other ExtraHop departments (Product, Sales, Support, Marketing, Services) to ensure feedback is received.\n\n* Assist in the onboarding of new logos, which includes providing basic training on the ExtraHop platform\n\n\n\n\n \n\nRequired Qualifications And Experience\nWeโre looking for staff who can help us grow to the next level as a company. As a starting point for this position, youโll need the following:\n\n\n* Associateโs degree or equivalent experience, ideally in Business or Information Technology\n\n* Minimum of 1-3 years experience with customer success\n\n* Effective communication skills, both verbal and written\n\n* Ability to multitask in a fast-paced but supportive environment\n\n* Excellent attention to detail\n\n* Process driven, with strong administrative skills\n\n* Proficient user of the Salesforce.com CRM or similar\n\n* Basic knowledge of Information Technology networking principles and application protocols\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education, Finance, Design, Cloud, Sales, Digital Nomad, SaaS, Ads, Mobile, Marketing, JavaScript, PHP, API, Senior, Engineer, Analyst, Travel, Payroll, Ruby, Legal and Accounting jobs that are similar:\n\n
$67,500 — $117,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
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