A-LIGN External is hiring a Remote Customer Success Onboarding Specialist
\nCustomer Success Onboarding Specialist (CSM) \n\n \n\nABOUT THE ROLE \n\nThe Customer Success Onboarding Specialist will work as a branch of Customer Success in unison with Retention/Account Management and Service Delivery teams on direct contact with Customer accounts. With the guide of the VP of Customer Success the CSM will be responsible for onboarding and training new A-SCEND customers and prospects. Working closely with our Sales, Retention, Integrations and Platform teams, you will use your strong communication skills and technical know-how to engage existing and prospective customers as you help them โ potentially for the first time - realize the value that A-SCEND brings to their compliance initiatives. \n\nThe Onboarding Specialist will actively monitor and manage all account onboarding project status. This includes regular communication with customers to ensure that onboarding is progressing appropriately.โฏ \n\nOnboarding Specialists must share best practices with others to enhance the quality and efficiency of customer service. Onboarding Specialists provide accurate and timely feedback for purposes of measuring, tracking, and driving continuous service level improvements. The Onboarding Specialist will maintain and expand working knowledge of current A-LIGN solutions and related compliance standards and technologies. \n\nThe Onboarding Specialist is always expected to represent A-LIGN with the highest level of professionalism, and to mentor others in the group regarding the same. \n\n \n\nPAY CLASSIFICATION: Full-Time, Exempt\n\n \n\nRESPONSIBILITIES\n\nSpecific duties include the following: \n\n\nMaintainingโฏa positiveโฏA-LIGNโฏrepresentation when speaking with clients \n\n\n\n\n\nPromote a โcustomer firstโ environment at all times. \n\nBecome an A-SCEND platform domain expert. \n\nUnderstand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process. \n\nWork closely with clients and their technical teams to ensure painless onboarding \n\nTrain clients in software platform basics and provide progressive guidance throughout the implementation and campaign launch process. \n\n\n\n\n\nTrack and hit key implementation milestones. \n\nProvide single point of contact for customer onboarding concerns \n\nRegularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately \n\nDevelop highly effective relationships across all A-LIGN departments \n\nAssist in proactively managing, measuring, and tracking customer feedback to ensure timely resolution \n\n\n\n\n\nEnsure client expectations are regularly met \n\nAbility to build and maintain strong rapport with client base \n\n\n\n\n \n\nMINIMUM QUALIFICATIONS\n\nBachelorโs Degree or higher in STEM related field is preferred. \n\n \n\nPREFERRED EXPERIENCE \n\nPreferably, at least two (2) years of experience in customer facing role at a SaaS company and/or one (2) years of experience in professional services/auditing. Previous knowledge/use of Salesforce is recommended, but not required. Strong organizational and analytical skills. Attention to detail. Critical thinking and proven complex problem-solving skills required. Customer first mentality; ability to empathize and build customer loyalty. \n\n \n\nSKILLS\n\nLeadership/Ownership/Accountability: \n\n\nAbility to actively drive problems to resolution \n\nAbility to own issue resolution, leading to root cause analysis and remediation \n\nSound decision making and critical thinking skills \n\nCoachability \n\n\n\n\n\nAbility to meet deadlines and follow oral and written instructions \n\nOrganization and prioritization skills \n\n\n\n\n \n\nCommunication skills: \n\n\nExcellent written and verbal skills \n\n\n\n\n\nStrong interpersonal skills to interact with clients, management, and peers \n\nEffective cross-department communication \n\nDocument and communicate resolution and action plans \n\nThe ability to contribute to a team environment with a high degree of professionalism and skill. \n\nAbility to work individually as well as part of a team \n\n\n\n\n\nOutgoing personality \n\nCoachability \n\n\n\n\n \n\nTechnical skills: \n\n\nHigh-level technical skills related to onboarding customers to a SaaS platform \n\n\n\n\n\nKnowledge of support tools and ticketing/documentation systems \n\nExperience supporting initiatives associated with multiple clients is preferred \n\n\n\n\n \n\nThis position requires some technical, customer service and rapport building abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation. The candidate will ideally have 2+ yearsโ experience in progressively responsible roles relating to cybersecurity or compliance services delivery. \n\n \n\nBENEFITS\n\n\n* Health, Vision, Dental\n\n* 401k Employer Matching\n\n* Vacation Bonus\n\n* Parking Allowance\n\n* Short Term Disability\n\n* Long Term Disability\n\n* Life Insurance\n\n* TSA Precheck Reimbursement\n\n* Flu Shot Reimbursement\n\n* Flexible Paid Time Off\n\n\n\n\n \n\nABOUT A-LIGN\n\nA-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com.\n\n \n\nCOME WORK FOR A-LIGN!\n\nApply online today at A-LIGN.com!\n\nA-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply!\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Salesforce jobs that are similar:\n\n
$65,000 — $115,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nTampa, Florida, United States
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