About SecurityScorecard
Funded by world-class investors including Silver Lake Waterman, Moodyโs, Sequoia Capital, GV, Riverwood Capital, and others with over $290 million in funding, SecurityScorecard is the global leader in cybersecurity ratings and the only service with over 2M+ companies continuously rated. Founded in 2013 by security and risk experts Dr. Aleksandr Yampolskiy and Sam Kassoumeh, SecurityScorecardโs patented rating technology is used by over 16,000 organizations for enterprise risk management, third-party risk management, board reporting, due diligence, and cyber insurance underwriting. This is done by measuring your and your vendors' cyber-health by assigning a security rating of "A" through "F" based on outside-in, non-intrusive data. SecurityScorecard continues to make the world a safer place by transforming the way companies understand, improve and communicate cybersecurity risk to their boards, employees, and vendors.
SecurityScorecard is headquartered in NYC with over 450+ employees globally. Our culture has helped us be recognized by Inc Magazine as a "Best Workplace," "Best Places to Work in NYC" by Crain's NY, and one of the 10 hottest SaaS startups in NY for two years in a row.
Why join SecurityScorecardโs Customer Success Team?
The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our great products and services. We define our Customer Success strategies, priorities and go-to-market techniques. We blaze new trails in cybersecurity thought leadership using our cybersecurity ratings and cybersecurity insights. We are a proactive CSM team that is customer centric, uses a team approach and represents the voice of the customer every day.
About The Role
The Customer Success Manager will play an important role in helping our customers transform the way they assess security risk. The SecurityScorecard Customer Success team not only manages relationships and delights customers โ they also understand our customersโ organizational goals and unique challenges to help them operationalize our platform and become more secure.
In this role, you'll work with a team of Customer Success Managers to help manage relationships with customers, ensuring their happiness and communicating the value of our product to drive deeper, more robust engagement. You will apply your understanding of cybersecurity, third-party risk, our products, our services, and best practices to proactively support and guide our customers.
What Youโll Achieve
- Guide customers through a specific part of the customer journey (onboarding, implementation, or operationalization). Help customers to reach their business objectives and operational goals.
- Serve as a confident subject matter expert on the SecurityScorecard platform.
- Collaborate with Customer Success, Sales, and Sales Engineering to create a successful account plan for customers.
- Support fellow CSMs in solving new challenges for customers.
- Model world class customer care and be an advocate for the voice of the customer in product and services design and deployment. Synthesize our customersโ suggestions into feature enhancement requests.
- Tackle customer requests in real time and solve customer problems, providing accurate and timely information.
The ideal candidate will have
- Bachelor's degree or equivalent experience
- Experience in at least one of the following: cybersecurity, third party risk, startups, customer success, and/or client management, as demonstrated through previous work experience, internships, and/or education
- Demonstrated success working in a fast-paced environment
- Interests in cybersecurity and in customer success
- Spanish and Portuguese speaker
Additional Qualifications
- Strong time management skills; ability to prioritize among competing tasks and achieve results quickly
- Demonstrated success developing customer relationships
- Desire to learn and to contribute to SecurityScorecardโs growth
Key Traits
- Deep customer empathy
- Strong abilities in project management and balancing critical delivery tasks
- Positive, problem-solving attitude
- Technical aptitude, judgment and critical decision making
- Consultative; ability and desire to drive value for customers based on unique needs
- Collaborative; partners across functions
- Intellectually curious; driven to expand cybersecurity domain and professional expertise
- Responsive and adaptive to changing situations
- Metrics driven; ability to translate customer needs into achievable goals and operate well in a data driven environment
SecurityScorecard embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skillsets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Benefits
๐ฐ 401(k)
๐ Distributed team
โฐ Async
๐ค Vision insurance
๐ฆท Dental insurance
๐ Medical insurance
๐ Unlimited vacation
๐ Paid time off
๐ 4 day workweek
๐ฐ 401k matching
๐ Company retreats
๐ฌ Coworking budget
๐ Learning budget
๐ช Free gym membership
๐ง Mental wellness budget
๐ฅ Home office budget
๐ฅง Pay in crypto
๐ฅธ Pseudonymous
๐ฐ Profit sharing
๐ฐ Equity compensation
โฌ๏ธ No whiteboard interview
๐ No monitoring system
๐ซ No politics at work
๐
We hire old (and young)
Location
Crouseilles, France