\nAbout the team\n\nOur Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to inspire and accelerate a company or a person on their AI journey.\n\nAbout the role\n\nWe are looking for a Customer Success Manager to collaborate directly with our ChatGPT Enterprise product customers. You are crucial to the success of these companies and will be instrumental in driving adoption and value of this product, ultimately responsible for understanding our customerโs needs and delivering an excellent experience. You will collaborate closely with the Sales, Product, Marketing and Engineering teams.\n\nThis role is based in our San Francisco HQ or remote in NYC. We offer relocation support to new employees.\n\nIn this role, you will:\n\n\n* Effectively partner with a broad range of customer accounts, focusing on delivering consistent, high-quality engagement and ensuring success for companies of all industries and sizes.\n\n* Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth. \n\n* Develop and refine scalable enablement programs, including building champions, adopting a "train the trainer" approach for customer education, and various 1:many assets and programs.\n\n* Collaborate effectively with the Sales, Product, and Engineering teams to streamline customer experiences and product enhancements, particularly by identifying trends across customers. \n\n* Analyze customer feedback and engagement data, using insights to drive continuous improvement in our customer success methodologies.\n\n\n\n\nYou might thrive in this role if you:\n\n\n* Have 7+ years of experience in a customer success or related role, adept at managing customer relationships across diverse, global organizations, with a preference for those experienced in technical enterprise products.\n\n* Are skilled in employing a consultative approach, with a proven ability to quickly understand and address diverse customer needs. \n\n* Bring a proven track record of delivering clear, measurable outcomes for customers.\n\n* Exhibit exceptional communication and interpersonal skills, capable of engaging effectively with a wide range of stakeholders.\n\n* Demonstrate a strong ability to identify trends and implement data-driven strategies for customer engagement and retention.\n\n* Are enthusiastic about innovating in the customer success space, particularly in applying scalable strategies.\n\n* Possess a collaborative and adaptive mindset, able to work seamlessly with various teams and thrive in a dynamic, fast-paced environment.\n\n* Are personally dedicated to the safe and ethical evolution of AI.\n\n\n\n\n#LI-JL1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Marketing and Marketing jobs that are similar:\n\n
$95,000 — $175,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
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