FourKites is hiring a
Remote Customer Success Manager
\nJoin a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.\n\nAbout the role:\n\nFourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.\n\nResponsibilities:\n\n\nOwn overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction\n\nEstablish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services\n\nDevelop, prepare, and nurture customers for advocacy\n\nWork with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals\n\nFacilitate a quarterly Executive Business Review to review goals, progress and opportunities\n\nUnderstand white-space and work to identify and/or develop upsell opportunities\n\nAdvocate customer needs/issues cross-departmentally\n\nManage account escalations\n\nAdvocate internally for customer needs and connect on priorities\n\n\n\n\nQualifications:\n\n\nAt least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company\n\nSupply Chain industry experience preferred\n\nExcellent ability to multitask and prioritize workload\n\nDemonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm\n\nDemonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner\n\n\n\n\nAbout the team:\n\nOur innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.\n\nFourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.\n\nIf you are a California resident, here is our California Applicant Privacy Notice. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Mobile, Sales and Non Tech jobs that are similar:\n\n
$50,000 — $95,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
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